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Internet vs. Traditional Car Buying

3011 messages,  Last post on Aug 27, 2009 at 10:23 AM

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What is this discussion about? Car Buying


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#2942 of 3011
Re: Looking for advice [lrguy44] by boomchek
May 03, 2009 (9:40 pm)
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Replying to: lrguy44 (May 02, 2009 7:42 pm)

That's what I would do too. i'd go over the price range, and possible rebates or rates, and ask the customer to do the test drives they need to do.
 
For example, I had an acquaintance looking for a vehicle. They looked at my products, I told them the price ranges, they drove it and told me they'll decide in about a month after they check out the competition.
 
They did, and realized that my vehicle is about $10k less on average, and bought mine. I couldn't give them a best price the first time they were in because the deals change from month to month so it would have been pointless anyways.
#2943 of 3011
Re: Umm... [boomchek] by jipster
May 04, 2009 (4:21 am)
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Replying to: boomchek (May 03, 2009 9:35 pm)

False, unethical, misleading advertising to promise a "free" quote and then not give one. If you give a price, any price... one dollar under MSRP, I would be fine with that. But, to get the "come on in and let's talk" wouldn't sit well with me. I wouldn't discount a dealership on that alone, but it would put them at the bottom of my list.
#2944 of 3011
Re: Umm... [jipster] by golic
May 04, 2009 (6:33 am)
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Replying to: jipster (May 04, 2009 4:21 am)

Based on my experience internet quotes are best used when you know exactly what you want (color, model, options, etc...) Dear Mr. Salesman, I am ready to buy this car today - lets not play the 3 hour dance, give me (this price or)a great price and I will do the deal today.
 
If you are not ready to buy now, the salesman/dealership is not ready to give you the best price. The lone exception is the internet salesman who sees that you live 75 miles away and will low ball you a quote, just to reek havoc for you.
#2945 of 3011
Re: Looking for advice [tidester] by jeffyscott
May 04, 2009 (6:46 am)
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Replying to: tidester (May 02, 2009 7:39 pm)

If I ask you what the price is, I'm not looking for anything binding. I just want to know whether it's in the affordability ballpark.
 
Surely you can figure that out without contacting a dealership? I have heard that there are sites on the internet that publish invoice prices and most rebate information .
 
For the most part, I do the ballpark price research myself, then test drives (which I generally arrange via an on-line contact, rather than just walking in).
#2946 of 3011
Re: Umm... [golic] by mikefm58
May 04, 2009 (7:00 am)
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Replying to: golic (May 04, 2009 6:33 am)

The lone exception is the internet salesman who sees that you live 75 miles away and will low ball you a quote, just to reek havoc for you.
 
I'm sure there are some who would do that, but I did have a good experience with a Honda dealer that was about 60 miles from me when I bought a 2005 Civic. We agreed on a price over email and sold it for that with no games.
#2947 of 3011
Re: Looking for advice [jeffyscott] by tidester HOST
May 04, 2009 (8:30 am)
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Replying to: jeffyscott (May 04, 2009 6:46 am)

Surely you can figure that out without contacting a dealership?
 
Of course, but as I pointed out earlier, there are some people who do not avail themselves of those resources.
 
I have heard that there are sites on the internet that publish invoice prices and most rebate information.
 
Indeed there are and those few who don't make use of that site <shameless plug> should hurry on over and take advantage of the information. Then the problem of dealing with the salesperson for data would just go away.
 
tidester, host
SUVs and Smart Shopper
#2948 of 3011
Re: Umm... [jipster] by boomchek
May 04, 2009 (9:10 am)
Reply

Replying to: jipster (May 04, 2009 4:21 am)

misleading advertising to promise a "free" quote and then not give one
 
So you'll get a quote of MSRP minus rebates from me. I should have clarified. In my response I do probvide the following:
 
The stock number the customer inquired about if it is or isn't available. If it isn't available, I'll let them know we have a few similar models.
 
What the price is of that vehicle, and current specials on it.
 
What the advantages are by dealing with the Internet Dept.
 
If the customer wants anything more, as in negotiating to purchase TODAY, then we'll do things in person, opver the phone, or I'll get the customer to present me an offer.
 
Once again I don't want to shoot numbers to Mr. anonymous_shopperhotmail.com hoping that they'll match a mystery target price they have in mind, or hoping that they won't use those numbers to shop elsewhere.
#2949 of 3011
Re: Umm... [jipster] by lrguy44
May 04, 2009 (9:16 am)
Reply

Replying to: jipster (May 04, 2009 4:21 am)

Like I said before, I will always include list or advertised price. That is a quote. Best price (if different) will come later. If I get a car discription with color, options, etc. and the I am ready to buy now, I will provide "best price".
#2950 of 3011
Re: Umm... [boomchek] by mikefm58
May 04, 2009 (9:40 am)
Reply

Replying to: boomchek (May 04, 2009 9:10 am)

The stock number the customer inquired about if it is or isn't available. If it isn't available, I'll let them know we have a few similar models.
 
There's a local Nissan dealer here that will tell the customer ANYTHING they want to hear to get them to come to the dealer.
 
Customer: I'm looking for a new Nissan Altima in the xxx trim, 6 cyl automatic sedan, in the royal blue color. Do you have those in stock?
 
Dealer: Yes, we have several that match that identically. When can you come in to take a test drive.
 
Customer: Is 10 AM this Saturday OK?
 
Dealer: Sounds great, see then.
 
10 AM Saturday at the dealership.
 
Dealer: Now what was it you were seeking? Oh yes, I have it here. We can get one like what you are seeking but we'll have to do a dealer trade.
 
Customer: Grrrrrr, Bye Bye.
#2951 of 3011
Re: Umm... [boomchek] by jipster
May 04, 2009 (10:30 am)
Reply

Replying to: boomchek (May 04, 2009 9:10 am)

Yeah, I don't blame you guys for not wanting to "shoot numbers". Just a "goodwill gesture" that the dealership is true to their word in providing a quote would satisfy me, at least initially.
 
My last vehicular purchase, almost 5 years ago, initially began on the internet. I provided every piece of information imaginable, except the VIN #. I didn't get anything but, "we have 8 of those in stock, come on down and we'll get you a good price".
 
I'm curious to how you guys would respond to an email request like this, "Dear internet salesperson, I was at your dealership 2 hours ago and have decided on the Jipmobile BLT. I had test driven it previously. The one on your lot with the VIN # 84948m4094k4998 is the one I want to buy... and I'm looking to buy right this second if we can agree on price."
 
Would you think this a serious/buy today buyer? What would you respond with written wise and quote wise... still try to get them to come into the dealership? Would you negotiate your best price, something in the middle, or still insist they come in?

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