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Smart Shopper Internet vs. Traditional Car Buying
3011 messages, Last post on Aug 27, 2009 at 10:23 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
A reporter would like to speak with consumers who are in the market for a new vehicle and are looking into their financing and leasing options. Please respond to jwahl edmunds.com with your daytime contact information no later than Monday, August 11th.
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| I know on our internet site we offer special discounts to our internet buyers however we are also willing to work with our lot traffic as well. | |
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| i think the scenario could go either way | |
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We offer special pricing on the net and it is funny to watch some of our weak kneed sales people work the system. They will bring a buyers order to the desk and tell them that the people saw it on the net. The deal gets closed and brought to me. After every sale I do an exit interview asking a variety of questions. A couple being How did you find the car? Have you visited our web site before? What is your email address? It is funny when the people who "supposedly" found the car on the net answer no to the web site question and tell you they don't have an email.
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Replying to: joel0622 (Oct 29, 2008 5:32 am)
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Replying to: boomchek (Oct 29, 2008 9:19 am) On the other hand though, if the salesperson attempts to hold all the money and the customer DID see the car advertised on line, the salesperson loses all credibility. That is why a good salesperson has to properly qualify his/her customer. |
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Unless a charge is on the MSRP like D & D, plus tax & license, why should I have to pay the dealer extra charges like doc fees and registration fees, these are just added profit. That should be included as part of doing business. I don't/won't pay them, but I let the salesmen know up front. I ask for an out the door price and all I want to see is car/truck price +, tax +, license fee. Period! Why is it that nobody wants to give you a good price by e-mail. I have done my homework and I know what other people are paying. Why is it you go on the manufactures web site. They asked me if I want a price quote by e-mail,I answer yes. I get a phone call. They make you put your phone number on the request otherwise it won't process your request. Another one I did last night was off the dealers web site. It said get an instant quote by e-mail. The vehicle was a new left over 2007 model. I request the info and I get back an e-mail to call them for the price. Now I know there might be another one of these within 200 miles but I doubt it. This dealer probably has had this truck 1 1/2-2 years on their lot, they should have offered to come to my house with it. I just don't get it, I read a few days ago November sales of new vehicles were the worst since 1982. I am looking for a pick-up truck and have read that there are a flood of 1,2 & 3 year old used trucks out there. The dealers are acting like it's business as usual. I understand that some dealers think if they give you a really good price that you will use at another dealer. If you don't want to do internet sales then say so. Don't lie to people and waste their time by telling them they need to come to their store or give them a verbal only quote. Rant over! 
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Replying to: bar20 (Dec 15, 2008 3:24 pm) Example, let the know not only the year, trim line, color, and packages - plus provide them with your full name, phone number, and a time frame when you are looking to buy. When I do this, I will often get detailed quotes. Just like "you" don't want to waste your time at the dealership, these guys are not going to waste their time responding to 100s of anonymous emails, where people have no intention of buying or just using to shop around. just my 2 cents. |
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Replying to: bar20 (Dec 15, 2008 3:24 pm)  The main reason I would want to call an Internet customer is to make sure he is an actual buyer, and not a 6 year old playing on daddy's computer. |
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Replying to: bar20 (Dec 15, 2008 3:24 pm) I have no problem paying a reasonable amount for registration fees. It's not just added profit. They are saving me from going to the DMV. You don't want to pay that? Go register the car yourself. I'll happily pay that fee and save myself some time. A. |
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