Last post on Jul 13, 2012 at 2:36 PM
You are in the Volkswagen Phaeton
What is this discussion about?
Volkswagen Phaeton, Sedan
#1682 of 1691 Re: phaeton and follies [wab3tx]
Apr 12, 2010 (10:24 am)
Your post is so similar to my experience it's unreal. Although, I guess I'm lucky, my 2006 Phaeton has only been in the shop for 92 days in 33 months.
Have you been able to get any satisfaction? Volkswagen has the worst customer service of any company that I am familiar with. They keep telling me that my experience is unusual and that while the company should do something, they just don't have any program in place to help owners with these problems.
#1683 of 1691 I GUESS I'M JUST LUCKY
Apr 12, 2010 (10:58 am)
I feel badly hearing about all the Phaeton related problems owners are experiencing. I own a 2004 V8 Phaeton with 75,000 Mi. and have only experienced a couple of minor issues which were immediately corrected by Wellesley VW in Wellesley, MA. In fact I have found the VW service quality to be far above that I received from Infiniti. I did replace both front door window assembleys which continue to rattle when the doors are closed after entering the vehicle; and, the tire pressure sensors are a bit persnickety but having driven Jaguars, Rolls Royce s and Ferrari's in the past, I find these idiosyncrasies to be part of the exotic/unique vehicle genre. I wish you all the best with your Phaetons and if you have a 12 cylinder you would like to sell or trade for my V8, please contact me at bobbusbkrcomcast.net.
#1684 of 1691 Re: phaeton and follies [dkc72]
Apr 12, 2010 (2:52 pm)
Nope, no satisfaction from VW, when I made my last payment, I told the young lady on the phone (very, very sympathetic young lady, of course, that doesn't help me) that we had not driven our Phaeton in months due to continuous drip from transmission pan and small oil leak from rear seal of engine .... BOTH of which which "taken care of twice" in the last year of warranty.
We have NOT driven our 2004 W12 Phaeton SINCE JUNE 2009, when the transmission and oil started leaking again, when they started again, I tried to work with the dealer which had been servicing it, they told me I had to start paying despite the fact that they had JUST "taken care of it" twice in the last year.
I called 7 lawyers, only 1 was willing to look at it, he has sent letters with no results. So, our black beauty just resides in the garage.
I "could" drive her, but I do not want to have to deal with an $8,500 bill for a new transmission despite the fact that I have aftermarket insurance, which has not even become valid yet, because when I started the aftermarket policy, I had to drive the Phaeton 1,500 miles before the policy would pay for a covered repair.
I am willingly open to joining others to make a group claim for these repeating problems.
... finally, to the other member who wants to trade his V8 for a W12, I could not in good conscience do that to you ..........
If anybody wants to give a group action a try, please write to me .... wab3tx gmail.com
#1685 of 1691 Re: what can we do? [markhalpern]
Apr 12, 2010 (2:58 pm)
to: Mark H and everyone else, if forming a Phaeton Satisfied or DisSatisfied Owners' Club will get us something more than being ignored, let's go for it .... wab3tx gmail.com
#1686 of 1691 Volkwagen Telematics by Onstar
Aug 15, 2011 (3:04 pm)
Has anyone gotten the 2004 analog version of Onstar changed to digital? Getting the runaround.
#1687 of 1691 Re: Phaeton Owners Club? advice on problems? [markhalpern]
Oct 31, 2011 (7:01 pm)
I have an '04 Phaeton and I think the TPMS is a real trouble spot on the Phaetons. I've had all five sensors replaced as well as the control module, and right now it seems to work well. If you have nitrogen in your tires, I'm told that the system does not function well with nitrogen because of the difference in the change in pressure relative to the change in temperature. Put plain air in and see what happens. (Of course, it's 79% nitrogen, anyway). I'm also told that newer models may not have this problem.
On what may or may not be a related issue: I'm now getting an error message that says "Defective Wheel on Board". Anyone know anything about this?
#1688 of 1691 Re: Phaeton Owners Club? advice on problems? [hal2pay]
Oct 31, 2011 (11:17 pm)
Yes, there's no doubt that the TPMS in the '04 Phaeton has a systemic problem. I've gone to great trouble, as you have, to try to get it working in my car, and finally gave up out of weariness. But you seem to have had better luck -- please tell me where you got it fixed, and whether VW made any contribution to the cost.
My tires are filled with plain air, and I've never seen the error message you're getting; another small complaint I have about VW is that huge as the Owner's Manual is (they're not exaggerating in calling it "Owner's Literature"), it still doesn't cover every symbol and message the car can generate.
Looking forward to your reply.
#1689 of 1691 Re: Tail lights [wab3tx]
Apr 29, 2012 (4:55 pm)
Bill, I am in Houston, too. I'm about to buy a 2004 Phaeton and I'm scared to death. The thought of paying $1,000+ a month for service scres the heck out of me.
Do you, or anybody else, have some words of wisdom for me?
When I test drive the car, I lose all apprehensions. What a car! I just don't want it to become a burden.
#1690 of 1691 Re: experience with Tyredog and Autosport [markhalpern]
Apr 29, 2012 (5:16 pm)
Mark, I'm guessing that byu now you've had the 80,000 mile service. Would you mind enlightening me?
Jul 13, 2012 (2:36 pm)
I am considering buying a Phaeton in the near future. Reading some of the horror stories on this forum is really putting some serious fears in me. For my 2 cents worth, looking from some other forums, A suggestion would be to service your (collective) Phaetons with an Audi certified Mechanic, the Rational being that the Phaeton components and functions are more closely related to Audi vs VW.