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Hatchbacks Volkswagen Golf Volkswagen TDI Models
2478 messages, Last post on Nov 30, 2009 at 9:34 AM
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Replying to: ally21 (Jun 07, 2008 12:52 pm) |
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My experience over the years with Ford - Toyota - Subaru - VW has all been the same. Only difference is the parent company and the policies they have which support proper customer service vs not sport it. Example - Ford no matter how random or unacceptable the issue was would bill the owner for the fix. Both my Subaru and my Toyota had repairs done way outside of the warrenty with no questions asked. Both Subaru and toyota dealers simply said hmm? thats not right it shouldn't do that we'll fix it no bill to me and a 100% happy customer and future buyer. Our VW had some issues not surprising even with a full extended fancy warrenty we still left the dealer $700 light for a car with 50,000 miles on it. My conclusion is that any dealer can be bad and the parent company policies can contribute to this poor service. I've also come to the conclusion that you should always learn as much about your vehicle as you can man or woman so that you know when things that shouldn't go wrong do and you can put pressure on the dealer to do the right thing vs charge you for a big fix etc. I've had mistakes made - vacume hoses left detached on my Toyota which resulted in me getting stuck given my 4wh drive didn't lock - I gave the dealer an ear full they fixed it no charge and payed for my tow which wasn't cheap. My Subaru which has been beat and abused like no other car I've ever had developed a very rare leak Subaru took one look and said that shouldn't happen we'll fix it the car was 40K out of warrenty! And yes they were right no matter how the car was used the leak it developed should never happen. VW - for years and - years and as for as long as I can remember has had horrible dealer reputations. It has 100% to due with the policies the parent company has regarding dealer pay back and credit from the parent company for warrenty and "goodwill" repairs. If you want to just drive a car not knowing a thing about how it works etc there are only three companies you should own a car from in this order Honda, Subaru, Toyota. If you take an interest in how your car works how it is put together etc then owning more exciting cars like VW's BMW's , Audi's - Mercedes etc. If you have little money for a car you should have a used Honda, Subaru - Toyota. If your a die hard American made type you need both money and car smarts for the Fords - Chevy's etc given the cars are OK but spotty regarding quality and the dealers have historically always been Ok but not outstanding when it comes to doing the right thing. I really do not like our 2001 1.8T Jetta its poorly put together - not comfortable - small and isn't exactly enjoyable to drive. Having said that the 5spd manual is well done something VW has always been known for is well done Manual transmissions. I drove the new 2L TDI jetta and was greatly impressed all my complaints appear to be fixed with the new 09 Jetta and for the price its hard to beat. Again its a VW so you should be the type that takes an interest in how the car is built and works so you know when things need addressing and when to call BS on the dealer.
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Replying to: watkinst (Sep 24, 2008 7:21 am) I disagree on Toyota though. I lump them clear at the bottom of the dealer service pile, right there with VW. In fact, their CSI scores usually reflect my sentiment. I always swear I'll never buy another Toyota (but usually do anyway...i.e. my current Tundra) because the dealers are so bad. I've fought with them on every warranty repair I've gotten out of them on the five Toyotas I've owned. Been screwed a few times on issues that were slightly out of warranty. My '07 Camry had bad strut mounts at 37k and even though there was a TSB on it, three dealers and Toyota corporate told me tough luck, I should have complained before 36k. I even called Toyota corporate after the run-around they gave me on the Tundra recall and they didn't give a rip. What's funny is nearlest dealer is a Toyota/Honda franchise owned by the same folks. They're right next door to each other. The Honda dealer is clean, drive-in service bay, free loaners, awesome waiting area with food/starbucks, and they've always given me top-notch service. The Toyota side is a trash heap, no loaners, dirty bathrooms, and the biggest arse of a service advisor I've ever met. Makes no sense, except that Honda holds them to a higher standard. The only up-side is that the problems are usually few and far between. God help the person that gets a bad Toyota though! |
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i have had my golf mk4 remaped from 150 std to 196bhp i was told my clutch may need to be upgraded few months past and its starting to slip can you advise on a replacement thankyou sammy
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sorry its golf mk 4 03 plate
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Replying to: sammyh (Feb 11, 2009 3:14 pm) |
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Replying to: sammyh (Feb 11, 2009 3:13 pm) |
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hey there, Im at a loss on this and its something that popped up about a month ago. our 99 TDI Beetle has absolutely no get up and go.... and will top out at about 70 mph flat highway. I was thinking fuel and air so I replaced fuel filter and air filter... I'm not burning oil, engine sounds good, no jerking or anything like that. It just will not perform. Starts fine (replaced glow plugs last year...of course got soaked for the job for VW to get rid of the check engine light. We live in relatively cold climate but have had no starting issues and have been through a several tanks of diesel. The light is back on ...and of course now I am stuck driving slow. Wondering about a waste gate issue? Anything I can do before I go kicking and screaming to VW? |
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Replying to: johnzonh (Mar 22, 2009 7:06 am) |
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