Last post on Nov 27, 2012 at 6:15 PM
You are in the Infiniti FX35 FX45 FX50
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Infiniti FX45, Infiniti FX35, Hatchback, Wagon, SUV
#3271 of 3411 Beware of Infiniti Service Advisors
May 27, 2007 (7:06 am)
I know most of you think you are too smart to let this happen (I did too.) These guys can take you for quite a ride if you are not careful. Here is a letter I wrote my dealership in protest. Do not let them do this to you!
General Manager & Service Manager
Infiniti of Gwinnett
3090 Satellite Blvd.
Duluth, GA 30096
I want to inform you of my intense dissatisfaction with our recent visit to your service department.
On April 25, my wife brought our FX35 in to respond to the exterior lighting recall notice. We also requested an oil change and new wiper blades. No other service was planned or needed at the time, based on prior services and the maintenance schedule we follow in the owner’s manual.
We had generally had good experiences since we started using your dealership for service in 2005, and service advisors who were cooperative and helpful.
This time, it was our misfortune to encounter Bryce Busby. He used my wife's lack of knowledge and preparation as a way to sell her over $700 worth of unnecessary services. These include:
Fuel Induction Service for $147
Power Steering flush for $147
Brake Fluid flush for $118
Auto Transmission flush for $309
Mr. Busby called me between meetings at work at my wife's request to get my permission to perform these additional services. He advised me that these were recommended my Infiniti and necessary for a 2004 FX35 at 30k miles. I did not have any reference materials (computer or owners manual) with me at the time and I was forced to make a snap decision as I was busy at work and (as Mr. Busby no doubt realized) did not have time to verify his claims.
As it turns out, only one of these services, is recommended in any service schedule from the manual, and none was necessary. The transmission flush is only recommended under the premium schedule.
And, to add insult to injury, they did not even replace the wiper blades!
Needless to say, I will not consider your dealership when it is time to replace this vehicle next year and never use it again for service. I know that, in the end, I should have refused the service and this thievery is the result of my mistake, but the one positive thing I can do is get the word out about this service advisor and inform you, as well as other Infiniti customers that my future business is lost due to your new policy of gauging your service customers.
#3272 of 3411 When did Hands-Free Package first become available on the FX?
Jun 03, 2007 (1:27 pm)
Was it 2006?
#3274 of 3411 replacement tires for fx 35 with 20 inch wheels
Jun 08, 2007 (1:51 pm)
Hi, haven't posted in a while but now that my oem tires are wearing out at 35k I am wondering if anyone has tried the Nitto NT420S tire on their FX? It gets good on line reviews is economical and I am leary of getting goodyear again after all the negative comments. Thanks
#3275 of 3411 Re: Cargo Cover [tolax]
Jun 27, 2007 (8:10 am)
Not sure if you ever found this item, but its called a Tonneau Cover. I had the same problem when I just picked up my new 07 FX35 AWD. My 05 FX35 came with the cover and the 07 its optional...poor choice by Infiniti.
So, I got the dealer to give me my 05 cover which fits the 07.
I also found one here: http://fx07tonneaucover.notlong.com
Hope this helps.
#3276 of 3411 Re: 2004 FX35..Air Recirc question [mrsricks]
Jul 30, 2007 (1:39 pm)
I would like to know where you got your vehicle inspected for the smell of mold. I have the same problem with a 2005 Toyota Avalon and it has been back into the shop 4 times since May and they have basically removed the entire interior and replaced it. I am told that there were several drain plugs missing from the factory and were subsequently put in by the dealership. I have had them do everything possible and they finally put an ionizer in the vehicle and the smell is still there. I would like to ahve my car tested and see what Toyota will do then. I live in MA so justthe type of place would do so I can check it out here. Thank you
Aug 04, 2007 (6:48 am)
I'm not a big fan of leather seats, but I love my fx. Is it a good idea to put seat covers on the seats even the ones with opening for side airbags?
Aug 08, 2007 (6:35 pm)
It has been many moons since I posted here. In the past, I had some lively discussions with you, Highender, myself and others. In Dec of 2006, coming home from a Christmas party a 14 year old unlicensed young girl pulled out of a side road in front of me going 65 mph and I had no time to brake and t-boned her at 65mph. The FX hit her so hard it traveled only an additional 10 feet and abruptly stopped 5 feet from a 15 foot embankment. We were stunned and shaken, but walked away with my wife only having severe bruises from the seatbelt and impact. Despite the impact, the front end did not even get into the front doors and they were fully operational. A real tribute to the FX. Most other vehicles would have flipped and turned, but the FX didn't veer more than 10 feet to the right. We were lucky to be alive and knew it. Wanting more room, we replaced the 2003 FX with a 2005 SRX. A great vehicle and value, but we could never warm up to it. We sold it in July and we are again looking for another vehicle. My wife is not a car person, but sometimes cries about the loss of her beloved Fx. Never once has she complained about stiff suspension and I sometimes noticed a smile from her face as she heard the unique FX sound during acceleration. We have driven nearly every Crossover SUV on the market and actually ordered a Buick Enclave. This week we came to our senses and cancelled the order. We
are actively pursuing the purchase of another FX. Even though the interior is somewhat cramped, we are ready to take the plunge. We should be new owner within the next 24 hours.
As we used to say Tidester, " I think it's your turn to buy the Krispy Kremes!!!
#3280 of 3411 Re: Tidester [jpiatchek]
Aug 08, 2007 (8:28 pm)
I am so happy to hear that you and your wife were able to walk away from that ordeal. The obvious question is why on Earth would the parents of that child allow her anywhere near a driver's seat? Mindboggling.
It's also a testament to Infiniti with great design and construction. Congratulations on your new one!
And to celebrate all that good news, Krispy Kremes are on me!
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