Last post on Nov 27, 2012 at 7:15 PM
You are in the Infiniti FX35 FX45 FX50
What is this discussion about?
Infiniti FX45, Infiniti FX35, Hatchback, Wagon, SUV
#2342 of 3411 Re: Terrible experience with Jim Coleman Infiniti- Bethesda, MD [toad2]
Nov 25, 2004 (9:57 am)
Is is prevalent amongst Infiniti dealers, this kind of treatment? I, too, had a awful experience with the Santa Monica Infiniti. After searching for weeks for the color/features I wanted, the salesman calls me and tells me that he could offer me an alt color at 31k as an "early Christmas present." It had been priced at 38.9k. This call came just as I was getting in from a long day's work, it was pouring down rain, I hadn't had breakfast or lunch, and I was exhausted, but he urged me that the deal wouldn't last. I'm a senior, and do not like driving at night because of my vision, but he convinced me that I should get down there. When I got there, he informed me that he had made a mistake and the price was not reduced, but for my inconvenience, would offer me 37k. I thought this was not enough of a concession for what he did, but his manager wouldn't budge. A few weeks later, he called me that he had the color I wanted and it was a 2004, with only 9k miles on it at 28k. After researching the internet, I saw he had it listed for around 35k and knew he was tricking me again. I gave him the benefit of the doubt the first time, but decided I needed to report this to coporate and put a stop to it. Corporate replied to me that they are sorry, but they have no control on independent dealers. Although I LOVE the FX35 and was set on buying one, but I am concerned that even if I buy from another dealer, what kind of service will I get from the Santa Monica dealer when I need service, and corporate will not help disputes. ANY COMMENTS?
#2343 of 3411 2004 AWD FX 35 - When do you know AWD has kicked in?
Nov 26, 2004 (4:46 pm)
Just bought a brilliant silver AWD FX 35 with Touring, Tech and Sport package. We love it! The FX 35 is plenty fast (although I would have loved the FX 45 just for the bragging rights but the wife thought otherwise), very confident at high speeds, awesome grip, not to mention its looks.
Drove to Milwaukee for Thanksgiving and encountered a sleet storm. Car drove like it was on rails, never lost any grip. My wife asked me if the car had switched to AWD mode and I had no idea. Any way to know when the AWD system kicks in?
Also, I have read all the posts here about the FX in snow and its a mixed bag. I have the 20 inch wheels which are described as "all season" and am hoping that they will do fine in the unexpected snow storm. The roads I travel on are generally plowed (or being plowed) so am hoping to avoid buying winter rims and tires. Any recent experiences in snowy weather with the 20 inch 2004 wheels?
Grazie, Jon B.
#2344 of 3411 Re: Terrible experience with Jim Coleman Infiniti- Bethesda, MD [cleve]
by Stever@Edmunds HOST
Nov 26, 2004 (8:23 pm)
By corporate, I assume you mean Infiniti? I'd write the general manager or the owner of the dealer a note instead and let them know how that particular salesperson is treating potential customers.
Infiniti on the national level won't do much unless they start getting a boatload of complaints.
#2345 of 3411 Re: Terrible experience with Jim Coleman Infiniti- Bethesda, MD [cleve]
Nov 30, 2004 (6:43 pm)
For what it's worth, I have had a few interactions with the service department at Infiniti of Santa Monica. I have two Infinitis; a car that I purchased from another dealer a few years ago and an FX that I purchased from Infiniti of Santa Monica. I have never had any trouble in my dealings with the service people at the Santa Monica dealership.
Dealerships are reimbursed for all warranty work they do (time + materials), so it would confuse me if a dealership thinks it is doing so well it can actually turn away paid work. So in other words, I personally wouldn't worry about bringing my Infiniti to another dealership for repairs, even if I had not purchased the car there.
Of course, I tend to be the type who refuses to accept anything less than stellar service... So perhaps I've been treated well in the past because I tend to come across as heavy-handed. I guess they'll never tell me.
#2346 of 3411 Infiniti Service
Dec 01, 2004 (9:38 pm)
Is the best I have experienced and the dealership I frequent isn't even the one where I bought my car. I always have the same service advisor and she goes out of her way to make sure I am taken care of. This is at SW infiniti in Houston, TX. I bought my FX from Grubbs in Dallas. I would try another dealer. I have one good honda dealer while the other one (same ownership) sucks. All the Chrysler dealers I have dealt with have been terrible so my Infiniti has been awesome in comparison.
#2347 of 3411 Re: 2004 AWD FX 35 - When do you know AWD has kicked in? [dante]
Dec 07, 2004 (2:25 pm)
I too am looking at this same configuration here in Missouri and I wanted to find out what you paid? Invoice for a 2004 fx 35 AWD with this package equipment is 41,213. With the 1500 cash to dealer incentive and paying cash, I was hoping to get the price as low as possible.
I am also looking at a 2005 GMC Envoy loaded which will only cost me about 34K which is what I am leaning toward right now if Infiniti is not willing to deal?
#2348 of 3411 Re: 2004 AWD FX 35 - When do you know AWD has kicked in? [haffer]
Dec 07, 2004 (7:27 pm)
The MSRP was $45,540 (with Tech, Sport and Touring) and paid $39,800...
#2349 of 3411 disk warp
Dec 09, 2004 (2:03 pm)
i have a 2003 fx45 with just under 20k miles.
at a recent oil change at the dealer, i was told that the front disks are warped and need to be resurfaced. evidently this is not a warranty issue. this is considered natural. this is the first luxury car i have ever owned with this issue. i live 9 miles from work and the rest of the mileage is highway mileage. i have not had to brake hard for anything. i called the 1-800 # and i was told that the disks are made with a weaker metal. this is not good. after asking some mechanics i was told this " Today’s rotors are made to be lightweight and relatively inexpensive. Assuming nothing else is wrong, resurfacing, or “turning down,” your rotors is only a temporary fix.
If the rotors warped at full thickness, how are they going to hold their shape with 10% or more of their weight mass gone?
We believe the only time you turn down rotors is when you need to resurface for new friction. Resurfacing should not be needed at 20k miles."
infiniti is happy after taking my money and i am left a frustrated consumer.
Has anyone else had this problem?
Dec 09, 2004 (2:41 pm)
Were your brakes shuddering or producing noises? If not I think you were just had by a bad dealer. I have almost 28k on my FX35 and no brake problems whatsoever. I need tires badly but my brakes are okay and I have not heard of this problem from other 03 owners.
Dec 10, 2004 (1:06 pm)
It seems like a lot of people are complaining about their tires! is that an a common issue? also for FX owners how expensive is the maintainance on the FX? I am not getting the X5 b/c of the expensive parts and labor...and I don't know anyone with an infinity so I'm not sure if it's an expensive car to maintain..could someone please let me know!