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Toyota Camry, Sedan
#481 of 10206 Do not buy at North County Toyota
Aug 28, 2003 (9:40 pm)
My 1997 Camry has gone thru 3 IAC valves in 3 years. When this goes out the Camry does not idle when cold and stalls once your foots comes off the gas. These are very expensive and Toyota is telling me it is my fault for using the wrong gasoline. IN Southern California, how do I find a gasoline without MTBEs? North County Toyota in Orange County has their service manager lying about the problem on my car. He is say it was replaced twice free of charge( a lie) and that his mechanic was wrong in saying he has never seen this valve go out twice. Here is a copy of the letter I sent to the dealership.
My name is xxxxxxxxx and I am writing to express my extreme displeasure with the way I was treated by you per a phone conversation with Laura(a customer relations rep at Toyota corporate). I own a 1997 Camry. In 2001 my IAC valve went out and Toyota refused to fix it under warranty as my car was 1 month out of warranty. 13 months later the same part went out again and I brought my car to your dealership to be fixed. Toyota covered the replacement this time. From talking with the service writer and mechanic, they told me the original IAC valave had issues but the redesign was good and they had never seen the redesigned part go out like mine did. Well here it is 13 months later and my third IAC valve went out. I brought it to your dealership to be fixed and also called Toyota Corp to cover the repair. Per Laura you stated you had already replaced my IAC valve twice at no cost to me. This was a complete LIE as I already stated I had to pay for the first one myself and it was replaced in San Diego at Kearney Mesa Toyota. You also stated per Laura that the mechanic did not know what he was talking about and that the IAC valve going out was common. Who is lying to the customer, you or your employees???
I just got a new job paying well into 6 figures. Due to this I can finally buy a Mini-van. I was seriously going to buy a Sienna, but after all the lies from your dealership as well as from Toyota corp, my mind is made up and I will buy an Odyssey. I have a 1991 Acura Integra. I have spent twice as much on fixing my 1997 Camry than I have my 1991 Integra. There definitely seems to be a problem. The only thing Toyota has helped me on is making my decision on which Mini-van to buy.
I do not know how Toyota stays in business this way. I thought the customer is always 'right' not a liar. I definitely will not be doing business with Toyota any longer and will definitely steer all my acquaintances away from Toyota and your dealership. In addition, this email will be posted on various websites such as Edmunds.com trying to tell people the truth about Toyota.
Aug 29, 2003 (6:51 am)
Did you buy the 97 Camry new? How many miles on the car? It is possible the mechanics may have diagnosed the problem incorrectly. IAC valves tend to go out around 120-130k miles on Camrys. I'd like the hear the other side of the story also before we start condemning Toyota dealers on a public website.
#483 of 10206 aggie92 and IAC?
Aug 29, 2003 (10:50 am)
What is an IAC valve?
I agree with Mac. On this forum we never get to hear "the other side of the story". We do not mean to belittle you but why do you think Toyota should pay for repairs after the warranty expires?
Toyotas are one of the very best vehicles made but that does not mean that everything on them is made by using the absolute best-made parts. The cost would be prohibitive and they would not sell them in this competitive world we live in. Toyota has to compete with prices that are close to the competition.
#484 of 10206 IAC Valve
Aug 29, 2003 (2:29 pm)
The other side of the story. Is that besides the dealership outright lying to me? Toyota corporate told me that the problem is due to the MTBEs in the fuel I am using. I was told by the Toyota Engineer to start buying fuel without MTBEs. Fine. This is exactly like saying buy Coke without any water. It cannot be done in California. Their answer is that the MTBE is messing up my valve and it is not their fault. I would think they would design around what is in the fuel. What if Camrys had no CV boots. Could Toyota say that it is not their problem there is dirt on the road so they will not buy me a new CV joint? They admoit their IAC valve has an issue, but until enough people complain, they wil do nothing about it. I am a CPA and it makes business sense. Losing a few customers is better than fixing the problem. That is fine, but do not say we care about customers then. In answer to other questions, yes my car was new and the dealsership has still not responded to my letter. I also thought Toyota was number 1. Not anymore.
#485 of 10206 fredvh & aggie
Aug 30, 2003 (10:44 am)
An IAC valve is an idle air control valve. When these go the car begins to idle rough and then stops. It usually happens at the most inopportune moments too. On my wife's Camry it started happening after the car was started in the morning and on her way to work after exiting the express way or freeway the car's tachometer needle would start fluttering and the car would just die. It would re-start after a few attempts but is something that had to be fixed immediately.
Aggie, have you called Toyota Customer Assistance Center in Torrance California? They will resolve the problem for you. Their phone number is 1-800-331-4331. Explain in detail what your complaint is. They will contact the dealer to resolve the problem or they may suggest you take the car to a different dealer to get the problem resolved, but they will resolve the problem. Dealers don't like getting the assistance center getting involved in their affairs.
Aug 30, 2003 (10:45 am)
What are MTBE's? Regardless, an IAC valve should fail that soon. As I stated before, they last 120-130k miles as per personal experience and also one of our master technicians verified this for me.
#487 of 10206 Got my 03 Camry LE for $17500 drive out
Aug 30, 2003 (1:46 pm)
Just got my 03 Camry LE Auto for a drive out price of $17500(everything inclued) in Atlanta area. This price includes a $400 new graduate rebate and a $1250 rebate from Toyota.
But I got a wired question: when the dealer checked my credit score, it's only 687. However, it was 772 from my TransUnion credit report two weeks ago. So any tricks with the dealer's score?
Aug 30, 2003 (4:43 pm)
MTBEs are fuel additives that are supposed to decrease air pollution, but it turns out that they increase water pollution when they leak from the underground tanks. Oops. The EPA (or probably CARB in this case) has their hearts in the right place, but not always their brains
Aug 30, 2003 (7:37 pm)
Perhaps you Toyota was just a lemon? Would there not be an uproar in Southern CA from Tiyita dealers? I am confused?
#490 of 10206 MTBE
Aug 31, 2003 (12:08 pm)
MTBE is going to be phase out and replaced by ethanol in california. Actually the major oil companies and pipeline companies have already started the process of replacing MTBE by ethanol.