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Volkswagen New Beetle Body Work Problems

355 messages,  Last post on Nov 12, 2009 at 4:09 PM

You are in the Volkswagen Beetle Forum. Your Host is pf_flyer

What is this discussion about? Volkswagen New Beetle, Exterior, Auto Body, Paint, Convertible

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#52 of 355 VW Convertible Top by marianne6 Aug 25, 2003 (12:59 pm)
I realize this is not a complaint board - but I thought you could point me in right direction. We purchased 2003 VW beetle convertible and have had nothing but trouble with it. This will be the 3rd time it is in the shop for convertible top(and probably our 4th attempt at getting top down). I was told by the VW dealer that there are some problems with this? Has anyone else heard anything? Besides lemon law, what recourse do I have? Are there any other places to register complaints and talk with people who have had similar problems? Thanks.
#53 of 355 hi marianne by Mr_Shiftright HOST Aug 26, 2003 (2:52 pm)
Well let's see. Your recourses, in broad terms, would be:   1. Try to work it out with the dealer (sounds like this hasn't worked yet). Whether they "all have issues" with the top isn't your problem, it's the dealer's or VW's problem.   2. Make an appointment to meet with a factory technician from the VW Zone Office who comes to the dealership and tries to resolve your complaint. The dealer will give you the Zone Office number.   3. Failing that, hire a lemon law attorney for a consultation and see if your complaints qualify (they vary from state to state so what you see on the internet might not apply to you).   4. Failing that, file or threaten to file, a civil law suit.   In terms of talking to other owners about how they resolved their complaints, you should use our "search" feature to the left of this page and by typing in VW cabrio or VW convertible, see how many discussions are going on in the various boards at Edmunds.   We (neither hosts nor visitors here) aren't permitted to recommend other auto forums outside Edmunds so you'll have to try the Google search engine for that.
#54 of 355 New VW Owner by newbeetleconv Sep 19, 2003 (9:22 am)
Well, this is the 4th time my new convertible has been back at the dealership in ONE month! The top goes down, but refuses to come back up. First a clamp, now a sensor, then the boot. Geeez, I wish I had found this site BEFORE spending 27,000 on a VW. Thanks for the venting.
#55 of 355 My New Beetle Conv. In the shop 40days and counting by bugger2 Sep 22, 2003 (4:47 pm)
I loved all 5000 mi. First trouble with the Boot cover not snapping in(right side. Next interior rear window liner is sagging lower than my grandmas ****. Followed by a final loud snap (right side)convertible mechanism that never came back out. Something else snapped in the trunk hinge(right side),never did find that piece?? Unibody construction problem??? West Covina Calif. Dealer is very friendly, nice service people. What are my options??? Still waiting
#56 of 355 Bugger by fish8 Sep 23, 2003 (4:24 am)
Have you discussed with the dealer or VWOA about a buy back or replacement? If oyur car has been out of service for over 40 days, its time to take action and not wait for them to call you.
#57 of 355 Fish8 by newbeetleconv Sep 23, 2003 (6:53 am)
I have contacted VWOA and all they have done is assign me an advocate and given me a case number. They did put me on hold last week and talked to the srvice manager at my dealership (who thought that I had the car in possession- when in fact they did!) and assured me that everything is being done that can be. Anyone out there familiar with California Lemon Law? I'd love a replacement or just a guarantee that the top will work. Thanks.
#58 of 355 newbeetle by fish8 Sep 23, 2003 (11:03 am)
I don't think that is too much to ask.....Good Luck!!
#59 of 355 Boot Cover by newbeetleconv Sep 24, 2003 (6:48 am)
Well, finally got my car out of the shop. Top seems to be working fine...for now. Question: Do I have to put the boot on when the top is down? I had a Cabriolet for 17 years and rarely would put the boot on. So is the boot on the new convertible an integral part of the "top down design?" Thanks
#60 of 355 re: boot cover by lngtonge18 Sep 24, 2003 (8:37 am)
You don't HAVE to use the boot cover. It will help keep your headliner clean and the car will look nicer with it on.
#61 of 355 yikes!... by adavey Sep 24, 2003 (2:41 pm)
i've had mine for >6 months and >8k miles. no problems yet--except for the "press" triangle to release the handle to start the top. it snapped in half. they fixed it without a fuss. i put the top down at least once every day. i don't use the cover because it flown off twice. vw says "they know and they're working on it"

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