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Volkswagen New Beetle Body Work Problems

355 messages,  Last post on Nov 12, 2009 at 4:09 PM

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What is this discussion about? Volkswagen New Beetle, Exterior, Auto Body, Paint, Convertible

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#300 of 355 Re: Window Motors on VW Beetle Convertible [momin87] by dcm5150 Aug 28, 2007 (7:37 pm)
Replying to: momin87 (Aug 28, 2007 6:59 pm) It seems like everyone's window is breaking!!! And usually just out of warranty.   Does anybody know anything about recalls, such as who and when a recall is declared (I assume its the NSTB, but not sure). I would guess since its probably not a major safety issue that it will be ignored.   By the way, for those who have paid to get it fixed, make sure you keep your receipts. If they do issue a recall they should have to reimburse you if you paid for the repairs (happened on a previous vehicle).
#302 of 355 VW by mgossett Aug 29, 2007 (7:10 pm)
Okay, I contacted VW again - no help. I contacted BBB Autoline - I'm probably not going to get help there because of mileage but going to try. I want to file a class action suit, but we need more people to respond first. Then, I'll figure out how to go about it. Replies to this message: inspired4 (Sep 05, 2007 6:10 pm) tessofnapa (Sep 05, 2007 7:53 pm) damnbug (Sep 29, 2009 12:23 pm)
#303 of 355 Window motor problems by ggarner Sep 03, 2007 (8:13 pm)
Bought 2004 NBC Turbo at 35000 miles, at 45000 miles the convertible top had problems retracting and it was repaired under warranty, at 55,000 miles the drivers side rear window would not roll up, paid dealer $800.00 to replace motor, motor supposedly has a built in computer that allows it to work with the convertible top. Tow months later, the one of the cover pieces on the same window would not close when the top was put up and they wanted another two hundred and fifty to replace this cosmetic piece. I worked with it and it finally fixed itself. go figure. Now at 65,000 miles the passenger side window is doing the same thing, we are scheduled to take it to the dealer tomorrow, if they say it is a window motor we plan to attempt to purchase the motor through a body shop and have our friend that is a certified mechanic install it for us at a minimal cost. Sign me up for any class action effort to force VW to deal with this problem and yes I do have my receipt from the first time. Love the car, afraid to drive it, 26 mpg on the highway, great ride and great sound system.
#306 of 355 CALL CUSTOMER CARE-start blasting them with calls by momin87 Sep 04, 2007 (9:08 am)
OK...heres a start..I just got off the phone with VW of America customer service. This was the first decent rep ive spoken with since this problem began..He suggested that everyone I am aware of that is going through this window issue should call them and file a complaint and WV will look at extending the warranty and covering it!! call this number:1800-822-8987 Replies to this message: dcm5150 (Sep 04, 2007 7:43 pm)
#307 of 355 VW Windows - Called Customer Care by smitty79 Sep 04, 2007 (11:19 am)
Just spoke to VW to complain about this - passenger side broke last year under warranty, but it happened again on the driver's side yesterday - dreading taking it in on Thursday and seeing how much they're going to charge me...   Call and let them know if you've had this problem as well, I'm sure it takes MANY complaints before they issue a recall!
#308 of 355 Re: CALL CUSTOMER CARE-start blasting them with calls [momin87] by dcm5150 Sep 04, 2007 (7:43 pm)
Replying to: momin87 (Sep 04, 2007 9:08 am) There is also a place to file complaints online at the NHTSA. http://www-odi.nhtsa.dot.gov/cars/problems/complain/ The form requires some detailed information about your car (VIN, etc) and requires you to coose from a list of issues. For the window is close to the bottom of the list, something like "Visibility: Window Side/Rear". The start of the form seems a bit daunting as they ask the date of the incident, whether people died and if there was a fire. The rest seems more like a normal complaint form.   Anyway, might be interesting if a bunch of people filled it out. It might now even take too many if they start to investigate, I'm sure they can get repair records from VW, but we need to get investigation started.
#309 of 355 Need name of rep by mgossett Sep 04, 2007 (8:16 pm)
Mom in 87 - Did you happen to get the name of the nice representative? If so, please post they are suppose to call me tomorrow or next day. I would like to talk to a nice one for a change. Also, I have a plan. I live approximately 160 miles from El Paso. I am going to attend the next Volkswagon Rally there, in my cute little 2006 VW (yes I bought one two, of course this was because I was unaware of the window problem at the time, she didn't tell me until she had to take care of the two out of warranty). Anyway, I'm going to put a sign on my car I'M CUTE, BUT BUYER BEWARE. I'm sure I will be asked a lot of questions, and I can take names of other VW owners with same type of problem. Probably get names for a class action or forced recall much faster this way. Also, just today I had two comments on my cute little car (she gets lots of attention, especially with top down) anyway informed both people I would never buy VW again because of dissatisfaction with this problem and poor customer service. I'm sure we all live in different parts of the country. Anyone else willing to attend a Rally? Replies to this message: momin87 (Sep 05, 2007 1:59 pm)

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