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Hatchbacks Volkswagen Beetle Volkswagen New Beetle Body Work Problems
355 messages, Last post on Nov 12, 2009 at 4:09 PM
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My daughter bought a 2003 VW Beetle Convertible new. She lives in Phoenix and drives a lot of miles so is over her mileage warranty. However, the window motors on her car have gone out six times. Four under warranty, and then we had to pay for two ($800 each). No help from Volkswagon. Her mechanic just told me this was a manufacturer defect and the warranties had been extended for 7 years, but was unsure if this covered convertibles. Does anyone know? He said mileage should not effect window motors. I'm wanting to know if I have any recourse. 
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Replying to: mgossett (Aug 21, 2007 10:41 pm)
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Replying to: momin87 (Aug 28, 2007 6:59 pm) Does anybody know anything about recalls, such as who and when a recall is declared (I assume its the NSTB, but not sure). I would guess since its probably not a major safety issue that it will be ignored. By the way, for those who have paid to get it fixed, make sure you keep your receipts. If they do issue a recall they should have to reimburse you if you paid for the repairs (happened on a previous vehicle). |
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Okay, I contacted VW again - no help. I contacted BBB Autoline - I'm probably not going to get help there because of mileage but going to try. I want to file a class action suit, but we need more people to respond first. Then, I'll figure out how to go about it.
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| Bought 2004 NBC Turbo at 35000 miles, at 45000 miles the convertible top had problems retracting and it was repaired under warranty, at 55,000 miles the drivers side rear window would not roll up, paid dealer $800.00 to replace motor, motor supposedly has a built in computer that allows it to work with the convertible top. Tow months later, the one of the cover pieces on the same window would not close when the top was put up and they wanted another two hundred and fifty to replace this cosmetic piece. I worked with it and it finally fixed itself. go figure. Now at 65,000 miles the passenger side window is doing the same thing, we are scheduled to take it to the dealer tomorrow, if they say it is a window motor we plan to attempt to purchase the motor through a body shop and have our friend that is a certified mechanic install it for us at a minimal cost. Sign me up for any class action effort to force VW to deal with this problem and yes I do have my receipt from the first time. Love the car, afraid to drive it, 26 mpg on the highway, great ride and great sound system. | |
OK...heres a start..I just got off the phone with VW of America customer service. This was the first decent rep ive spoken with since this problem began..He suggested that everyone I am aware of that is going through this window issue should call them and file a complaint and WV will look at extending the warranty and covering it!! call this number:1800-822-8987
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Just spoke to VW to complain about this - passenger side broke last year under warranty, but it happened again on the driver's side yesterday - dreading taking it in on Thursday and seeing how much they're going to charge me... Call and let them know if you've had this problem as well, I'm sure it takes MANY complaints before they issue a recall! |
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