Last post on May 21, 2013 at 11:24 AM
You are in the Ford Expedition
What is this discussion about?
Ford Expedition, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#580 of 1936 I wish I were joking.
Feb 21, 2004 (11:07 am)
Confirmed: I am actually "banned for life"
This same dealership, had my Expedition for 22 days this summer, looking for a front end noise.
They ordered, replaced and charged Ford for a new transfer case, then two wheel hubs, then front axles. (total: about $5000)
Finally I did a Google search and told them about the "s-clip" TSB. They didn't believe me until I printed it out and gave it to them.
$5000 of warranty work and three weeks later, they did the 45 minute, $5 repair.
They then wanted me to pay for the rental car (a Focus with the "check engine" light on) because my repairs took "excessively long" (their words)to perform.
It's quite funny, in a really sad way, They did all of this to save themselves a few hundred dollars.
I've bought new Fords in each of the last 4 years. (2000 Explorer, 2001 Ranger, 2002 F-150 and the 2003 Expedition, was considering a 2004 F-150)
I just don't understand how they can treat a lifelong customer like this.
If they keep this up, soon Ford will lose money and market share.
Feb 21, 2004 (11:14 am)
What was the name of the dealership?
This sounds like a problem with an incompetent service department. Maybe the owner is buddies with the service manager or something. I find it hard to believe the number of service departments who fail to check the TSBs on their own vehicles.
This kind of thing gives Ford a real black-eye in the customer service department.
Feb 21, 2004 (1:49 pm)
I also had to inform them of the TSB (01-01-04)and part numbers for the brakes.
It's pretty funny that "google" is a better source of info than the service department
I want to make sure the brakes get fixed ( still waiting for parts) before I share their name.
I'm "banned for life" but they agreed to pay for the repair to get rid of me.
#583 of 1936 'scootert'..
Feb 21, 2004 (3:04 pm)
I'd have those new brakes check by an outside source after that dealer installs them...
I would write a letter to Ford arbitration and make the complaint and the way you were treated on their permanent record.. sounds like a good thing to have documented..
#584 of 1936 Rear End Grinding
Feb 21, 2004 (3:27 pm)
I used to be jsdritz and had to change profiles. Still have and still hate my 2003 Expedition XLT. I saw posts related to the Friction Modifier fix for the rear end grinding that occurred during turns. Mine has this problem, I just had the stuff put in on Friday and am under the "drive it for 500 miles" instructions from the dealer. Just curious as to whether the fix worked for those that have had it in for a little while. I think fixing this will finally make my expedition okay (after 12 months of fun). Still have many other problems, but have learned to live with them for another couple of months and then the car is being traded in or sold (it's red and I live in Columbus, OH so those who are shopping for used ones, beware).
The most effective fix for my car's multitude of issues was smashing it into a Jeep Wrangler at about 45 miles an hour. That fixed the steering wheel vibration, but I don't recommend it to others.
#585 of 1936 jdritz
Feb 21, 2004 (4:22 pm)
Then what would you recommend we DO hit?
#586 of 1936 good one, zman......
Feb 22, 2004 (8:51 pm)
Personally, I like to hit Civics or Saturns, mostly because they are always in my way. JK.
Scooter: I am appalled. I would think Bill Ford would like to know, really, especially as many of his products as you buy. Unbelievable!!! The dealer here isn't that way at all, I can assure you.
Feb 23, 2004 (6:49 am)
It really is frustrating to discover that absolutely no one cares at all about the problems with my car or how Ford's customer are being chased off. The only contact for Ford is through e-mail or the "800" number. I noticed everyone on the "hotline" had an accent, I later learned that their two call centers are in India and Ireland. Those people have absolutely no empowerment whatsoever to help in any way at all.
Only when I requested arbitration, did anyone act like they cared, but of course that got me "banned for life" for making the dealer look bad.
The silver lining on this gray cloud, is that while driving the Focus rental(with the "check engine" light on) for three weeks before Google helped me tell them how to fix my Expy, I decided it was kind of fun to have a little "zippy" car.
Needless to say, It wasn't a Focus. I am loving my little Scion xB though. And, after 6 months, it doesn't have a single issue to complain about.
#588 of 1936 Slow Gas Gage
Feb 26, 2004 (11:53 am)
I have 03 EB that has a gas gage that takes about two hours to go from 1/4 to full when I fill the tank. Dealer says it a random problem with 03/04 Expeditions and F-150,s. Dealer has asked for assistance from Ford,but no response. Any suggestions?
Mar 01, 2004 (7:09 pm)
I only know that if you don't turn the car off while filling it, that symptom will occur. So whatever causes that phenomenon, must be involved in your issue...... Only a clue.