Last post on May 20, 2013 at 8:29 AM
You are in the Ford Expedition
What is this discussion about?
Ford Expedition, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#175 of 1935 Whoooaaaa!!!!!!!!!!!!!!!!!
Jul 17, 2001 (7:26 pm)
I bought my ford expedition in large part for its safety rating. I am a brand new father, and my wife of 8 yr and myself wanted to purchase a safe vehicle to transport my son. The 2001 expedition brags about the 5 star government safety award. It also offers 4 wheel drive for the snow, and plenty of power to pull our boat.
Less than 1000 miles after biting the $47,000 bullet, I was driving my new car in the downtown San Joe area. Ahead, the traffic light turned red. I put my foot on the brake and nothing happened. I pumped the brake, still nothing. I stepped with both feet on the brake, still nothing. At this point I was bearing down on the mazda miata that was stopped at the light. I shifted the truck into first gear, and turned my SUB onto the sidewalk to the right and somehow managed to steer clear of the oncoming traffic. I came to a stop next to the curb without a scratch.
My dealer confirmed a failed brake booster. They replaced the part and called me to pick up the vehicle.
I objected and demanded a new truck. My wife is scared to drive this car, she won't allow my son to ride in it, and I don't know if I disagree. This incident could have been catastrophic. If my wife had been driving, if I had been pulling the boat, if we were on the freeway, or coming out of the mountains, we would have been facing a life or death situation. The gal applying make-up in her miata, weather she knows or not, was already in a life or death situation. Personally, I can't put my newborn son in that vehicle. I'm not looking to sue anyone. I simply want what I paid $47k for; a car that I feel confident putting the lives of my family in.
Ford contends that they cannot intervene at this point. The dealer is taking a position of "no blood no foul". Ford Credit is still waiting for the first payment.
At this point, do I get an attorney?
#176 of 1935 re: Whooooaaa!!
Jul 17, 2001 (8:08 pm)
My wife had a similar breaking problem in our new Explorer (back in 99)..we told our salesman that we refused to drive the vehicle..he then called someone at Ford Regional, and within 24 hours had us trading in that car for a brand new Expedition, with a $2500.00 Ford customer credit as my "downpayment" on the new vehicle...It can be done, I think that you just need to go higher up than the dealer ....Good Luck..
Jul 18, 2001 (8:01 am)
Not to add insult to (non) injury, but 47 k ?????? You got taken to the cleaners on that.
#178 of 1935 Ford Catastrophe engine failure and safety issues
Jul 19, 2001 (6:29 pm)
Ford Catastrophe engine failure and safety issue-anyone else with the same problem? "Firestone tires could blow-out but this could have blown up" Ford mechanic-2000 Expedition bought new-currently has approx. 17,200 miles - 6.5 months old. While driving home the other evening (Fri) steering wheel starts to shimmie and "Check Engine" light comes on then goes off. Got it home and has a rough idle and smoke coming from exhaust - did not put it in garage! Next morning called Ford dealer "drive it on in to the shop". While driving through town smoke is billowing out of exhaust- all gauges OK, bad gas smell when we would stop at stop lights. Finally get to dealer and they check it out---#5 fuel inject or stuck open and was pumping so much fuel that the catalytic convertor was soaked and gas was dripping out of the exhaust pipe - -Bent piston rod = "new engine" replacement in a new top of the line Ford. Mechanic stated that it could have blown up and that I was driving a bomb - I stated, what would have happened if someone in a passing vehicle dropped a lit cigerette at the stop light or Clean Air Act violations or EPA issues. Replacing the engine does not address what caused the injector to stick open/ What part failed? Wiring harness? Someone in this same discussion group had the same #5 injector "go bad" and engine replaced. Odds of that are ???? Anyone else with this problem? This system is on several Ford vehicles not just the Exp. and could cover several years.We are having to go to the Dispute Settlement Board for a new vehicle not a "rebuilt" one. Dealer offered us lowest possible price for a trade!! I stated 2000 Exp with "0" miles-new Ford engine. I contacted the National Highway Safety Admin. to file a complaint with their office. Any help from the town hall group would help -read the post in Finance ,warranty & insurance title Brand new Ford engine for $100 post #1-#5 injector failure-same cylinder as mine !! Injecters are not cylinder specific -just screw one in -I think the issue is the controlling wiring to the number 5 cylinder. This same (sub contractor made or Ford made?) wiring is installed in a zillion Ford/Mercury products and maybe in other makes i.e. GMC,Dodge?
#179 of 1935 Ref. Whooooaaaa!!!!!
Jul 20, 2001 (8:45 am)
Others have your same problem!!Go to www.nhtsa.dot.gov -Yr,model,engine Etc. Post number OD ID 744378 It appears that I am/was? a traveling "bomb" thanks to Ford (post #37)and now could they possibly have evolved into making your Expedition a "cruise missile"? I'll keep everyone posted on my engine issue - it is going South at a rapid pace. Answer to your last question on your post - Yes- get a group of you together with the "same" problem - Good Luck !!!
Jul 25, 2001 (4:16 pm)
Thanks for the advise! Kelly, I have gone higher than the dealer. I have called regional and have been told that they are, at this point unable to intervene. I went to the web site for the nhtsa, I was unable to locate the ID# that settle listed, but did find another individual with a similar problem. How do I get in touch with these folks???
Thanks, all of you for your help and advise.
#182 of 1935 Air Suspension Warning Light and Response to Whoooa
Jul 28, 2001 (10:23 am)
My wife drives our 98 Expedition the most. No major complaints and it's been hit so I can attest to being glad for having a "sturdy vehicle." Lately, the air suspension warning light will come on according to my wife. I'll come home get in and drive it and no warning light. Anyone else have similar problems and recommendations on what to check? The truck is out of full warranty (50k mi).
As for the brake failure posting from Whooooa, get an attorney. It will be a longer than desired process but you'll be better off in the long run.
#183 of 1935 Rear Window/Tailgate Rattle
Jul 30, 2001 (10:59 am)
Has anyone experienced a bad rattle in the rear window or tailgate? Service Dept cannot seem to find it. It's back in for the fourth time.
#184 of 1935 WARNING
Aug 06, 2001 (7:34 pm)
I bought a Ford Expedition in Northern Virginia on July 3. On July 23, after the check engine light came on, I took the vehicle to the dealership and was informed that it needed a NEW TRANSMISSION! It is covered by the warranty but THIS SHOULD NEVER HAPPEN AFTER 20 DAYS!!! Lemon law in VA says that if the vhicle is in the shop more than 30 days in the first 18 months it qualifies. It has been there 14 days in the FIRST MONTH. I'm betting it won't make it 6 months. So much for Ford quality.