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SUVs Ford Excursion Ford Excursion Maintenance and Repair
423 messages, Last post on Nov 23, 2009 at 6:41 AM
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| 2000 Ex 7.3 Turbo Diesel, 125,000 miles --- engine stops without turning ignition off but restarts immediately using key --- frequency = say, once a week - usually stops while sitting at traffic light ---does not run rough --- no other apparent problems... anyone with similar problem/diagnosis --- thanks --- dland, dallas, tx | |
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Well, guess what! As some of you might have expected. Heard from Ford Motor Co. today and it turns out. Ford Motor Company's Customer assistance was of no assistance at all. Instead the lady there went as far as telling me that. " If the mechanics at the dealer told me that it is my driving that is causing all my problems, then that must be my answer, for they are trained and certified technicians." Also she told me that since my X has 82,000 mi. That I must pay for any repairs done to it since my truck is out of warranty. Wait. My story doesn't end there!. I asked her. How come all you people on this forum seem to have the exact same problems with your trucks as I am, no matter what the year is whether it is a 2000 or a 2004 Gas or Diesel ? Her answer! " We do not support Web sites' comments or complaints." Well now. I thought to myself and told her. Why then, wouldn't it be nice if the reporters at the Auto Insider part of The Detroit News or Detroit Free Press were to read and hear all the problems we all seem to have with our trucks and that The great company that made them, basically washes their hands off of them! Her response! "That's another issue and we do not support Web sites comments as I stated earlier Sir" So. My dilemma now. What do I do about this situation. Do I sit on my thumbs and fork out a boat load of money for the repairs or do I ask all of you with similar problems to call Ford and try and get them to do something about this? I hope is the latter because frankly I don't think any of you want to shell out thousands of Dollars on unnecessary repairs that Ford should have taken care of with their design of these already expensive vehicles. And I hope that you may want to take the time to write to the News about your problems. Maybe a little bit of embarrassment may change their minds at Ford and they'll help us want to keep driving our Excursions for a long time. My family has driven Fords since 1951 and it is a shame that Ford customer service would take this stance. The number to Customer Service in Detroit Michigan is 1-800-392-3673. You will need your vehicles ID or VIN number when calling Ford Customer Service. Thanks for your time reading this. BIGPAIN FORD
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Replying to: gdugger (May 03, 2005 6:43 am)
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Replying to: dland (Jun 21, 2005 11:01 am) delivery trucks) and he immediately said it was the CAMSHAFT POSITION SENSOR. He went to stock, got a sensor, gave me a socket and ratchet, told me it was LOCATED on the FRONT OF THE BLOCK, and ten minutes later that motor never cut out again. I hope this helps... Marshfield, Massachusetts. |
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Replying to: dland (Jun 21, 2005 11:01 am) |
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I had a 2001 excursion which bounced like a horse. Someone told me exactly what to do buying the parts right from Ford. Which I did and it worked great. I have a 2005 now with the 6.0 diesel. Any suggestions on the suspension and super chip [ if available ]. Thanks, John
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I have an 01 XLT X and apparently am learning the hard way regarding the warping rotors. Just had the factory rotors turned and ceramic pads installed. Seams to be breaking much better, but how can you tell if the rotors are warping? Vibration? Another question, when going over speed bumps or deep depressions, feels like the front end is bottoming out in the shocks. There doesn't appear to be any fluid leaking from the shocks...any suggestions? |
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| I have previously leased a '00 Excursion 4x4 6.8L Limited, and am now the proud owner of a '01 same make/model. I surpassed 50k in both vehicles and have noticed a few common problems such as slow window motors and definitely the object sensors in the rear of the vehicle. Both of these, and I know from experience, are covered under any extended warranty you might have purchased with your vehicle. Just recently however, I noticed with my '01 that while making right/left turns and applying the gas the steering seems to "stick" in place and I need to apply extra force to get it to straighten out. Usually the proper technique is to give it gas while coming out of a turn and it will straighten out almost naturally, but with my situation it will "stick" a few times a day. Straight ahead and lane changing are no problem, Ive just only begun to notice this change with right/left turns. Any help or suggestions would be greatly appreciated. Thanks guys. | |
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I have a 2003 Ford Eddie Bauer Excursion 4X4 6.0 diesel. Ever since we took delivery of this vehicle it has been a financial nightmare. Since delivery in January 2003 we have had brake problems, injector replaces and computer problems. That was in the first six months. Our dealer told us to have patience because it was one of the first off the assembly line and bugs might need to be worked out. Well the bugs continued. We traveled and tow extensively between Minnesota and New Mexico. And over the course of ownership of this vehicle we made sure it was serviced by a Ford authorized service shop only. Every trip we made it ended up in the shop with some kind of malfunction. However, they always told us it was not related to the last problem. Ha! The final straw came in October of 2004 because the motor keep over heating and then the motor blew. The dealer insisted that the dealer in Minnesota didn't put the oil filter on right. And they even insinuated that we had something do to with it. However, we never worked on it and they knew it. They replace it under warranty at 81,000 miles. Dealer gave us a 36,000 mile warranty on the new motor. Because we couldn't afford to get out of this one and pay the difference for a new one we took back the car with the new motor hoping all would be well. NOT!! We had it serviced and as long as we do town driving it seemed fine. In May we took another long trip and once again it over heated. Took it in and they replaced the clutch fan and said all was well. Now for the final straw. Traveling back to NM the first of this month it over heated again. The gauges read hot and the cooling fan would not kick in. Vehicle broke down 300 miles from home. Had to get towed and was just told the computer malfunctioned and fried the 2nd motor. Because it is out of warranty by 1500 miles and it was not the motor it was the computer it is not covered under warranty. So we are told we will have to pay for the repairs and replacement of a new motor. About $15,000 plus. We still owe on this car. I have had it with Ford and people need to be aware to keep good records and not except excuses from their Ford Dealers, Customer Service and Service department. Just needed to vent. And if anyone else has had problems with the 6.0 diesel or computer. Thank you |
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