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#733 of 769 ......experience buying new Pilot on carsdirect.com [marynator]
May 13, 2007 (8:30 am)
...I'd like to echo (albeit less comprehensively) Mary's words vis-a-vis CarsDirect.com.
My initial e-mail was quickly acknowledged the next day. I then faxed my driver's license/proof of insurance/$500 deposit to CD.
A few days later, a brand new AV6 6M was mine. Like Mary, I found the dealer was sort of a pain. For example $2800 (ultimately modified to $1800)..........for a HondaCare Extended Warranty. No way.
Much later I went online and for about $585 Hondacura.com sent me an EW (6y80k) from upstate New York.
CD is OK in my book.
#734 of 769 Re: What to expect from CarsDirect [jag17]
May 27, 2007 (10:19 am)
As should be apparent from reading the experiences in this forum, "your experience may vary" is an appropriate caution. In reference to some of jag17's conclusions about CD, I'd offer my experiences. I've bought my last two cars thru CD, a 2000 Lexus and a 2005 Jaguar; both are of the luxury type that jag17 says CD won't do well on. In general, my experiences were good ones and when I replace the Lexus later this year, I'll probably use CD again.
I live in No. California and discovered that I could save over a grand by buying in L.A. Since I travel there several times a year to visit friends and family, it's actually almost a convenience to buy the car there. With the first purchase, buying in LA was actually suggested by the CD rep as a way to bring the price down. But with the more recent purchase, the dealer told me that they'd have to have a local address before they could sell me a car; apparently the dealers got fed up with "geographic shoppers" like me. It still wasn't a problem because I gave them my friend's address and they still allowed me to register the car at my home address.
The 2000 delivery was amazing. Sales rep picked us up at the airport and drove us to the dealership. He gave us a great overview of the car on the way and then made it clear that if we didn't want the car for ANY REASON, we could walk out the door because he was going to get his commission from CD regardless whether we changed our mind or not.
The 2005 purchase involved more of the typical dealer-like shenanigans. "Gosh, sorry, but I can't find your car without a nav system." I pushed back, hard. "OK, we'll give you the nav system at dealer cost." I agreed but then, "Oops, the car we found has a dealer-installed walnut trim package and it'll be an extra $500." I pushed back, real hard this time. After a supposed talk with the manager, "OK, OK, we'll eat the cost of that." The day before we picked up the car, "Hey...good news! We just found another car WITHOUT that walnut trim you didn't want so you'll get the car just the way you wanted it!"
I suspect that some of the variations between the dealer experience may well have been what you'd find anyway between Lexus (consumer-friendly) and Jaguar (typical dealer slimeballs). I reported my dissatisfaction on the bait-and-switch tactics to CD following my purchase.
Hope this helps provide another perspective on CD.
#735 of 769 Re: CarsDirect [Car_man]
Jun 14, 2007 (8:40 am)
I have a question for the Host of this Forum: if someone has concerns or just wants to hear about one of the partners of Edmunds, such as Carsdirect.com, is directing such persons to threads that are dated from 1999 and 2000 helpful? In fact, this being 2007, might that information even be currently WRONG?
#736 of 769 Re: CarsDirect [habramowski]
Jun 14, 2007 (9:13 am)
carsdirect is a partner of edmunds? do you have a source for this? i'd be interested in reading about it.
#737 of 769 Re: CarsDirect [habramowski]
by Kirstie@Edmunds HOST
Jun 14, 2007 (9:46 am)
It might, but we do like to keep conversations for historical purposes, even if only for entertainment. Seriously, if someone thinks that every bit of info in the Forums posted in 1999 is still true today, then I don't know how to help that person. For example, in our "post your local gas prices" discussion, I doubt that anyone looks at posts from 1999 and thinks, "Hey, great! I can buy gas in Newark, NJ for $1.35/gallon!" today.
We do re-start discussions once the number of posts reaches an unwieldy number, but just over 700 posts in 8 years? Nah. Readers are welcome to start perusing posts at whatever point suits them.
#738 of 769 Re: ......experience buying new Pilot on carsdirect.com [ezshift5]
Jul 10, 2007 (12:50 pm)
I just purchased a Highlander 07' through CD last week. A good process with a minor glitch that caused one day delay. I am happy about it. I live in N. Cal if it makes any difference.
7 years ago I bought one through CarOrder.com, same concept. The difference is CD is making money while CarOrder threw in $$$ per transaction.
Just a data point.
#739 of 769 Re: ......experience buying new Pilot on carsdirect.com [tmxl]
Jul 11, 2007 (5:19 am)
I googled CarOrder.com and it went directly to AutoNation???
#740 of 769 Re: ......experience buying new Pilot on carsdirect.com [nortsr1]
Aug 06, 2007 (12:20 pm)
My experience was not good. Wanted to buy a Honda Pilot EX-L RES. My first contacts with CD went well ...they responded very quickly, nice conversation and no pressure to sell. I described exactly what I wanted, she sent me info, forms to fill etc. She confirmed they had a car in stock. Then, after 2 days .... silence. I called the sales rep to ask what was going on and she said "oh, we couldn't find the car, sorry. Can't help you. I sent you an email yesterday". I asked her to re-send her note but nothing came through to me!
I was disappointed. Clearly she didn't send anything back to me and didn't want to. Besides, what prevented them from calling me directly?
Overall, not a pleasant experience. I won't be going back to them anytime soon.
However, this story DOES have a happy ending. I got a great deal from a local Honda dealer who matched the CD's 'target price' and more!
#741 of 769 Re: Awesome experience buying new Pilot on carsdirect.com [marynator]
Aug 14, 2007 (3:44 pm)
Good job staying on your P's and Q's with this set up, and for ignoring the dealership's attempts to sell you what you don't want. I was reading up on CarsDirect lately, and saw where they drive your vehicle to your house on a flatbed, and take your car away after unloading your new one. THAT's got to be something to see, and would actually make buying fun again!
Women have to really be strong when it comes to dealerships; this is why I'd just as soon not deal with them. They truly think you're stupid and dare you to get mad at them. Evil. Anyway, thanks for the detail on your purchase, you bought a good brand of car that's not likely to give you any trouble soon. I'm adding this to the information bank of alternatives to traditional car purchasing.
Frankly, I'd use bank or credit union financing over anything the Internet or the dealer had to offer. I'd like a service like that where I could say, I've got the cashier's check ready to fill in, get me my car. Seems like a lot of potential problems stem from things that aren't related to buying the car, such as servicing the car and financing the car. But I think financing should be done before the search even begins, just like for a house.
#742 of 769 Re: Awesome experience buying new Pilot on carsdirect.com [marynator]
Oct 05, 2007 (6:33 am)
I saw that same deal on the pilot it was excellent. Fraid CD doesnt have that deal anymore though. Now that I am looking.