- #1236 of 1262
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Re: bad glow plugs/ replace cylider head [signet]
by ernstck
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Jan 13, 2009 (8:17 am)
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Replying to: signet (Jan 11, 2009 1:51 pm)
thanks. my warranty book says 7yrs./70,000mi. and lists "core plugs" as part of the power train. I'm not a mechanic- is that the same as a glow plug? cause if it is, I can't see how they can deny my claim. Dealer mechanics at Freightliner could not get the plugs out. I've loved this truck-no stooping over in back, great turning radius, excellent mileage, excellent handling, excellent storage, but maintenance has been a nightmare both for time wasted and huge cost. I don't miss my old Dodge B250- put 4 rear ends in it, but I don't think I'll get another Sprinter at this point.
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- #1237 of 1262
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Re: bad glow plugs/ replace cylider head [cornjolio]
by ernstck
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Jan 13, 2009 (8:25 am)
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Replying to: cornjolio (Jan 11, 2009 6:23 pm)
Thanks for your reply- Chrysler wouldn't even talk to me, they just said-"not under warranty because the head wasn't broken before the plug had to come out." Did you go through the sprinter dealer or directly through Chrysler?
Chris
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- #1238 of 1262
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glow plugs
by cornjolio
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Jan 13, 2009 (1:37 pm)
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I brought my truck into a sprinter dealer. I believe my stuck glow plug was cross threaded and not just 'stuck'. They still haven't repaired it yet and I don't believe they can fix it properly anyway.. I am selling the POS.
Joel
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- #1239 of 1262
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Re: glow plugs [cornjolio]
by ernstck
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Jan 15, 2009 (5:48 pm)
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Replying to: cornjolio (Jan 13, 2009 1:37 pm)
Ugh. Plug in my van is "melted". Still not fixed- in the shop since Dec. 24. I was going to buy a second one for the business, but now I'm thinking selling this one might be the only way to avoid buying a second one without getting a second one.
Chris
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- #1240 of 1262
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Re: glow plugs [ernstck]
by punter1
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Feb 02, 2009 (6:50 pm)
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Replying to: ernstck (Jan 15, 2009 5:48 pm)
A vehicle this rare, with parts and expertise expensive, rare or both, would behoove the owner to get the 7 year 100K mile factory warranty.
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- #1241 of 1262
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Re: glow plugs [ernstck]
by punter1
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Feb 02, 2009 (6:53 pm)
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Replying to: ernstck (Jan 15, 2009 5:48 pm)
Mercedes mechanic would probably do a better job than either a dodge or freightliner mechanic.
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- #1242 of 1262
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Re: glow plugs [punter1]
by ernstck
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Feb 04, 2009 (4:14 pm)
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Replying to: punter1 (Feb 02, 2009 6:50 pm)
according to my warranty book, I have a 7 yr, 70,000mi. warranty. Chrysler says the plugs aren't part of it. At this point, I'm guessing the owners of Chrysler-Cerberus- and isn't that an apt name- aren't planning to pay out any warranty money.
I got the truck back on the 20th of Jan. Anybody want to guess what it cost?
I agree about the mechanic. My thought had been that the work would have to be done by the dealer to be under warranty. I have a local mechanic who has worked on it and been fair and timely. I run a plumbing business, and not having the van for nearly a month was a real killer.
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- #1243 of 1262
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Re: glow plugs [ernstck]
by surlyoldbill
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Feb 04, 2009 (4:34 pm)
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Replying to: ernstck (Feb 04, 2009 4:14 pm)
GP's are $12 each at my local dealer, and take about 5 minutes each to replace with common tools. Would you pay someone to change your oil or replace a bulb? I had #1 and 4 burn out, which also blew the GP relay. Dealer blamed it on water in fuel. I actually had two burned out GP's when I still had a warranty, and the dealer replaced them under warranty. I bought the van used in another State, and that didn't matter. I can highly recommend Victory Auto World in Petaluma CA.
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- #1244 of 1262
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Re: glow plugs [ernstck]
by altered3
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Feb 04, 2009 (4:51 pm)
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Replying to: ernstck (Feb 04, 2009 4:14 pm)
suggest you inquire a little deeper as to glow plug warranty, it's two way Bosch Warranty is applicable as to the original warranty separate to Chrysler.
Glow plug have a use by limit 100 thousand miles or five years which ever comes first. therefore a seven year warranty on drive trains by Chrysler warranty is void as Glow Plugs and injectors are not to be included with the actual drive-train warranty.
Warranty replacement is dependent on the actual cause of failure but it's a Grey area as to who is responsible towards warranty replacements.
It's contentious. 
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