- #1232 of 1262
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bad glow plugs/ replace cylider head
by ernstck
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Jan 11, 2009 (10:57 am)
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My 2003 Sprinter has 45,000 miles on it and now needs $6500 cylinder head replacement because glow plug failed and could not be removed without damaging the head. Chrysler says it is not under warranty, though I have the power train warranty. Anyone else have this problem or better dealings with Chrysler?
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- #1233 of 1262
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Re: bad glow plugs/ replace cylider head [ernstck]
by signet
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Jan 11, 2009 (1:51 pm)
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Replying to: ernstck (Jan 11, 2009 10:57 am)
according to the warrenty book supplied with your sprinter, the diesel componets ( inc. glowplugs) are covered for 5 years/ 100,000 miles..if the anniversary date is over 5 years, then your outa luck..check the date of the sale completed or delivery date if sale was not immediate to check..good hunting. p.s. i would get a 2nd opinion on your problem..someone else maby get the plug out..they have a special tool to get them out. make sure thay are not after your $$$$
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- #1234 of 1262
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Re: bad glow plugs/ replace cylider head [ernstck]
by cornjolio
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Jan 11, 2009 (6:23 pm)
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Replying to: ernstck (Jan 11, 2009 10:57 am)
Yes...and they wouldn't have found it if I hadn't started pulling glow plugs to fix my starting problem. But since I worked on it...they wouldn't cover it completely. I have to come up with 1 thousand...they will pay the balance..it needs a new head. They said they would have covered it if I hadn't worked on it. I am not bitter anymore..I'm just going to sell the POS!
Joel
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- #1235 of 1262
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Re: bad glow plugs/ replace cylider head [cornjolio]
by altered3
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Jan 11, 2009 (9:00 pm)
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Replying to: cornjolio (Jan 11, 2009 6:23 pm)
Well lessons learnt, doing your own repairs voids warranty.
It doesn't help though when the dealerships still have not worked out how to extract a frozen plug, It can be done, as to genuine qualified Mechanics able to do this at a reasonable cost stateside.
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- #1236 of 1262
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Re: bad glow plugs/ replace cylider head [signet]
by ernstck
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Jan 13, 2009 (8:17 am)
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Replying to: signet (Jan 11, 2009 1:51 pm)
thanks. my warranty book says 7yrs./70,000mi. and lists "core plugs" as part of the power train. I'm not a mechanic- is that the same as a glow plug? cause if it is, I can't see how they can deny my claim. Dealer mechanics at Freightliner could not get the plugs out. I've loved this truck-no stooping over in back, great turning radius, excellent mileage, excellent handling, excellent storage, but maintenance has been a nightmare both for time wasted and huge cost. I don't miss my old Dodge B250- put 4 rear ends in it, but I don't think I'll get another Sprinter at this point.
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- #1237 of 1262
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Re: bad glow plugs/ replace cylider head [cornjolio]
by ernstck
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Jan 13, 2009 (8:25 am)
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Replying to: cornjolio (Jan 11, 2009 6:23 pm)
Thanks for your reply- Chrysler wouldn't even talk to me, they just said-"not under warranty because the head wasn't broken before the plug had to come out." Did you go through the sprinter dealer or directly through Chrysler?
Chris
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- #1238 of 1262
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glow plugs
by cornjolio
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Jan 13, 2009 (1:37 pm)
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I brought my truck into a sprinter dealer. I believe my stuck glow plug was cross threaded and not just 'stuck'. They still haven't repaired it yet and I don't believe they can fix it properly anyway.. I am selling the POS.
Joel
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- #1239 of 1262
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Re: glow plugs [cornjolio]
by ernstck
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Jan 15, 2009 (5:48 pm)
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Replying to: cornjolio (Jan 13, 2009 1:37 pm)
Ugh. Plug in my van is "melted". Still not fixed- in the shop since Dec. 24. I was going to buy a second one for the business, but now I'm thinking selling this one might be the only way to avoid buying a second one without getting a second one.
Chris
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- #1240 of 1262
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Re: glow plugs [ernstck]
by punter1
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Feb 02, 2009 (6:50 pm)
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Replying to: ernstck (Jan 15, 2009 5:48 pm)
A vehicle this rare, with parts and expertise expensive, rare or both, would behoove the owner to get the 7 year 100K mile factory warranty.
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- #1241 of 1262
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Re: glow plugs [ernstck]
by punter1
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Feb 02, 2009 (6:53 pm)
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Replying to: ernstck (Jan 15, 2009 5:48 pm)
Mercedes mechanic would probably do a better job than either a dodge or freightliner mechanic.
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