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Vans & Minivans Dodge Sprinter Dodge Sprinter
1218 messages, Last post on Aug 20, 2008 at 6:34 PM
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> Date: Tue, 13 Nov 2007 18:03:06 -0500 > From: customerassist  chrysler.com > To: > Subject: Re: Chrysler LLC Customer Assistance (KMM52756xxxx25261xxxxx} > > Dear > > Thank you for contacting the Chrysler Customer Assistance Center > regarding Lee Dodge. > > Your email has been received and the concerns you have raised are > appreciated. > > After thoroughly reviewing your request and the files on this matter, we > respectfully concur with the information provided by our Customer > Service Representative. > > Thank you for taking the time to communicate with us. It is regrettable > that a more favorable reply can not be provided. > > > Thanks again for your email. > > Sincerely, > > Leslie > > Senior Staff Representative > Chrysler Customer Assistance Center > > For any future communications related to this email, please refer to the > following information: > REFERENCE NUMBER: 16xxxxx > EMAIL CASE NUMBER: 1xxxx > REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID= > > > Original Message Follows: > ------------------------ > > US Customer Service - Dodge Brand Site > Brief Description: > CHRYSLER GROUP..... LIKE TEETS ON A BULL!!!!!!!!!!!!! > Comments: > CHRYSLER GROUP.... LIKE TEETS ON A BULL!!!!!!!!!!!! The dealerships are > independently owned and operated!!##XX ???? The mantra of the impotent > Chrysler group. I'm curious if anyone has had similar problems both > with > their Sprinter, their dealerships service dept. arrogance, incompetance > and > Chrysler customer service ( or lack of it) uselessness. To list some of > my > problems: Replace: cargo area dome light(s), horn, radio, door latch > (door would bounce open when trying to close, rear door dome light > switch. > These alone have been far more than any problems I've had with the > aprox. > 15 vehicles I've owned over the last 30yrs. There's more. After having > my > Sprinter serviced at 20k, by my selling dealership, Lee Dodge of > Commack, > New York, at 21k my transmission broke down and I needed to be towed. > They > would only tow me to the nearest dealership, Westbury Jeep. Three days > later Thursday I got the truck back. Friday I brought it back to > Westbury > Jeep And said I felt the truck was hesitating and had a power issue. > They > test drove it and said "they could not duplicate the problem" On > Monday, > there is an explosion, not exagerating, from the engine compartment. I > have > to get towed back to Westbury Jeep for the second time in a week. This > time > it is a problem with the turbo booster. I am beyond frustration at this > point, especially after the dealership not properly diagnosing the > problem > correctly the previous Friday. In fact they were rude and acted as if > they > were doing me a favor repairing a vehicle still under warranty. 3 weeks > later I'm 150 miles from home starting a camping weekend with my > fishing > club. I pull into a supermarket parking lot to get some snacks and go > back > to the truck and start it up and it does not move!!! I have to be towed > for > the third time in a month. I call roadside assistance and they tell me > they > can not find a participating tow company in my area, Winstead Ct., at > 9:30pm on a Friday night. At this point I lost it ( read: I can not > grasp > the level of incompetance) and demanded they get me towed to the > nearest > Dodge dealership and get me running. 2 1/2hrs later they get me towed > to > Crowley Dodge in Bristol CT. 36 miles to the southeast of my location > (further from my home destination). I slept in the truck in the > dealership > lot. The next morning a service rep. wakes me ( I insisted that > roadside > asst. should contact the dealership and make them aware I was on their > premises), and gets my truck looked at A.S.A.P.. My complements to > Crowley > Dodge's pleasentness and politeness, for the first time from a Dodge > affiliate. They diagnosed the problem as my linkage coming apart as it > was > not properly reassembled by the Westbury jeep tech. when they repaired > my > transmission. At this point I just drove home and gave up on my weekend > from frustration and exhaustion. Just this past week, Nov 07, I needed > to > bring my truck back to Lee Dodge to have my door latch repaired, my > linkage > replaced, as Crowley Dodge just did a temporary fix on it to get me > back on > the road. Also to diagnose a problem with my Dashboard outside > temperature > digital thermometer. They fixed my door and linkage, but did not fix my > thermometer and while taking apart my dash they broke the central > locking > system of my truck and left my instrument panel molding misaligned and > protruding from the rest of the dash. When I called the service manager > the > next morning and demanded an immediate appointment for them to fix my > locking system, that they had just broken and to fix my dash the > service > manager was rude, and powerless, and told me not to bring my truck back > to > his shop. I asked to speak with the general mgr. He had the same > attitude. > I currently have an appointment with another dealership to have the > remaining problems repaired 3 weeks from now! I also have an additional > problem. It seems that at low speed and when slowing down the truck it > has > developed a rumbling noise like I'm running on a shoulder. During all > of > this The Chrysler Group has been a non-entity, invisable and not worthy > of > the concept of customer service. This post is not only to get other > owners > feedback but also to put together my thoughts as I'm considering court > action against my dealership and Chrysler. Thanks for reading, SPP > CHRYSLER has no corporate culture. Respectfully, Chrysler customer service continues to be a joke! How do you agree with bringing a vehicle in for one thing and the service dept. brakes something else and refuses to repair damage they just did. You thoroughly reviewed? Be serious, not foolish! completely dissatisfied customer Chrysler are you even capable of listening? Dear MR. , We here at Dodge are continuously looking for ways we can serve you better.Your assistance would be a significant help in our efforts if you could take a couple of minutes to give us your feedback. Recently you sent an email to Dodge, the subject of which you titled: "CHRYSLER GROUP..... LIKE TEETS ON A BULL!!!!!!!!!!!!!" Please click on the link below to open our web page questionnaire and answer the questions based on this most recent email interaction. Thank you in advance for taking the time to help us improve. The answers you provide will assist us to gauge your satisfaction with our handling of your questi |
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 has anyone gone to dodge.com to build a new sprinter with 08 pricing? wow what a jump in pricing!!!!!!!!! they will out price these sprinters for the small business man. pricing jumped $3000.00 over 07's may have rethink buying a sprinter van!!!!!!! |
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Replying to: kenbaker (Oct 15, 2007 9:05 am) Separate part number and has to be purchased on the Euro side from Benz most of it is plug and play very little wiring required. But that is dependant on how the US sprinter is pre-wired for a non operational option state side_ Remember some of the lights are illegal in many states because of the ambiance of the light.???? Richard |
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Replying to: bohemianco (Nov 16, 2007 7:06 am) |
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My EGR valve is sooting up. I had the van to my Dodge dealer 6 times.They have replaced the valve twice along with the main computer.It runs fine for 1 week and the same lack of power occurs. It only has 5,000 miles and I can't get an answer from Star the Chrysler tech center as to why.I can't have the only van doing this?? Has anyone else experienced this problem??? Please let me know!
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| Does anyone know for sure whether a factory sunroof fits in a 02-06 140SHC that has the factory rear air conditioning on the inside? I'd like to know before I go to the trouble of taking out the middle headliner and start cutting! | |
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Does anyone know how to reset the radio in a 2002 dodge sprinter? I put in the wrong code and now the radio displays "WAIT" on the sreen. I disconnected the battery and still says the same thing. It never gets to the "CODE" screen again. It says "WAIT" on the screen and does nothing else? Can anyone help? |
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Replying to: eddsaran (Nov 21, 2007 10:04 pm) most of us here have little experince with the newest version. Join Sprinter_Source (dot) com and ask there... they are very helpful and there is more of a concentration of Sprinter owners with the newer verion of van (NC3V). I have the older T1N. Thanks, KenB |
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Hi, My business has outgrown a minivan. I need to buy a cargo van now, but not huge. Does anyone have experience owning both a regular van, Ford let's say, vs a Sprinter. I really like the sprinter and I am looking at buying a used 2003-2006. Even used it is still a little pricey for me so I have a few questions. How does it handle in the snow? At today's diesel prices is it still better than gas? Have there been many problems with the sprinters? Are repairs costly or more costly than a Ford or GMC gasoline model? Since I am looking for a used Sprinter, due to cost, how are they for maintenance and repairs after 60,000 or 80,000 miles? What are the most miles you have put on a Sprinter? How many years do they last? Were there ever huge problems on one particular year of the Sprinters? Or a year of great mechanics? Does it drive more comfortably than most cargo vans? How is it to sit and drive over 10 to 12 hour stretches? Thank you for any of your responses. I travel around the country and need a vehicle that won't leave me on the road. Barb16
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Replying to: barb16 (Nov 29, 2007 9:50 pm) Have driven both FORD (gas and Diesel) and Sprinter. Sprinter fuel mileage is much better overall, but a lightly loaded (but full) FORD (1ton - diesel) can get 19 MPG through Yellowstone Natn'l Park... not bad. FORD however, takes 4 gallons of motor oil every 5,000 miles (oil change interval, not oil burned), Sprinter takes 2.5 gal. every 10,0000 - 15,000 miles)... (Sprinter ASSYST tells you when to change oil, mostly AFTER 12,000 miles.) More room in Sprinter, especially walk around room in the tall one. With the FORD, you will at least have to duck to get in/out even if you get an aftermarket high roof. Comfortable in the Sprinter, unless you must have a tilt steering wheel. Must haves in the Sprinter: top level seats, the additional outside mirrors, cruise (very good cruise), a partition wall to keep the front area small enough for the A/C to keep you cool in the hottest weather (or rear air, which will lower mileage when in use), heavy duty alternator package (required for extra A/C, etc.). If in Northern climates, the heat will be plenty, but if you start up in really cold, then the auxillary heat (with timer) will be very good for you. For really good use in Snow, you must have tires better than those with which the Sprinter was delivered to the DODGE and FREIGHTLINER dealers... For example, you would be smart to run Bridgestone Blizzaks (made for snow/mixed driving, and even appear to be very good wet weather tires.) Blizzaks, however, don't wear as well (or else, they lose some of their winter capabilities as the miles of use go up), so if you are up to the bother, then they should just be your late Fall to Early Spring tires. Handling for the Sprinter is remarkable when compared to a FORD or GMC van. turning radius is much smaller than expected, seemingly tighter than that of larger front wheel drive mini vans, with MPG to match my GMC Safari (largest of the mini vans here in the USA). 21 MPG for either van, but the Sprinter gets this EVERYWHERE (in town or on road trips). Some ways to drive down Sprinter mileage: 1) hot-rod around (yes it will when the turbo kicks in the RPMs are up), 2) go over 65-70..., 3) run both A/c units. Sprinters in Europe sometimes see 1M Kilometers (620K miles). Common meantimes to failiure is listed at 240K+ miles (not my exerience, %10 failures). Mercedes lists 480K miles as the %50 failure rate. Certainly, with careful drivers, good maintenance, a little luck, and GOOD mechanics to work on a Sprinter, you can easily expect 300K miles of useability. A good local Mercedes mechanic might be better for you than a Dodge dealership mechanic 9you don't appear to want a new one under warranty anyway). I have driven all night and been very comfortable (2004 Passenger, 2500, regular roof, 8 seats, fully loaded with luggage/props. Almost forgot to say... I have about 40K miles on mine, so I can't help you with long mileage experience, but have read of many people happy after 280K miles. Also, yer mileage may vary... vans just aren't hot-rods and those that treat them as such don't generally fair so well. However, up to 79 MPH, people don't pass me on hills due to me falling off on the speed, the 5-cyl. diesel just pumps up the turbo and pushes you right on over the top. Ask more questions if they come to you. KenB
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