Last post on Jul 10, 2012 at 6:24 AM
You are in the Dodge Sprinter
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Dodge Sprinter Cargo, Dodge Sprinter, Van
#1133 of 1281 like teets on a Bull
Nov 11, 2007 (8:17 pm)
Posted: Nov 11, 2007 - 09:29 PM
The dealerships are independently owned and operated!!##XX ???? The mantra of the impotent Chrysler group. I'm curious if anyone has had similar problems both with their Sprinter, their dealerships service dept. arrogance, incompetance and Chrysler customer service ( or lack of it) uselessness. To list some of my problems:
Replace: cargo area dome light(s), horn, radio, door latch (door would bounce open when trying to close, rear door dome light switch. These alone have been far more than any problems I've had with the aprox. 15 vehicles I've owned over the last 30yrs.
There's more. After having my Sprinter serviced at 20k, by my selling dealership, Lee Dodge of Commack, New York, at 21k my transmission broke down and I needed to be towed. They would only tow me to the nearest dealership, Westbury Jeep. Three days later Thursday I got the truck back. Friday I brought it back to Westbury Jeep And said I felt the truck was hesitating and had a power issue. They test drove it and said "they could not duplicate the problem" On Monday, there is an explosion, not exagerating, from the engine compartment. I have to get towed back to Westbury Jeep for the second time in a week. This time it is a problem with the turbo booster. I am beyond frustration at this point, especially after the dealership not properly diagnosing the problem correctly the previous Friday. In fact they were rude and acted as if they were doing me a favor repairing a vehicle still under warranty. 3 weeks later I'm 150 miles from home starting a camping weekend with my fishing club. I pull into a supermarket to get some snacks and go back to the truck and start it up and it does not move!!! I have to be towed for the third time in a month. I call roadside assistance and they tell me they can not find a participating tow company in my area, Winstead Ct., at 9:30pm on a Friday night. At this point I lost it and demanded they get me towed to the nearest Dodge dealership and get me running. 2 1/2hrs later they get me towed to Crowley Dodge in Bristol CT. 36 miles to the southeast of my location. I slept in the truck in the dealership lot. The next morning a service rep. wakes me and gets my truck looked at asap. My complements to Crowley Dodge's pleasentness and politeness, for the first time from a Dodge affiliate. They diagnosed the problem as my linkage coming apart as it was not properly reassembled by the Westbury jeep tech. when they repaired my transmission. At this point I just drove home and gave up on my weekend from frustration and exhaustion. Just this past week, Nov 07, I needed to bring my truck back to Lee Dodge to have my door latch repaired, my linkage replaced, as Crowley Dodge just did a temporary fix on it to get me back on the road. Also to diagnose a problem with my Dashboard outside temperature digital thermometer. They fixed my door and linkage, but did not fix my thermometer and while taking apart my dash they broke the central locking system of my truck and left my instrument panel molding misaligned and protruding from the rest of the dash. When I called the service manager the next morning and demanded an immediate appointment for them to fix my locking system, that they had just broken and to fix my dash the service manager was rude and told me not to bring my truck back to his shop. I asked to speak with the general mgr. He had the same attitude. I currently have an appointment with another dealership to have the remaining problems repaired 3 weeks from now! I also have an additional problem. It seems that at low speed and when slowing down the truck it has developed a rumbling noise like I'm running on a shoulder. During all of this The Chrysler Group has been a non-entity, invisable and not worthy of the concept of customer service. This post is not only to get other owners feedback but also to put together my thoughts as I'm considering court action against my dealership and Chrysler.
Thanks for reading,
#1134 of 1281 Re: like teets on a Bull [spp]
Nov 12, 2007 (9:33 am)
yes, the customer service is so spotty as to be non-existent.
mine botched even an oil Change... and that was a FREE one due to many other frustrating cusomter service problems... the parts guys told me they were about to lose their 5-Star/Business Link status, which would mean NO Sprinter repair site in all of OKC, Oklahoma.
Within 1000 miles (of the free oil change) I was at least 2 quarts low on oil... then replaced them with fully synthetic and never was low again for the other 8,000 miles at which time the oil did not seem very viscous anymore... Replaced oild with AMSOIL, fully synthetic, and never went low, ever for 10,000 miles. AMSOIL, at 10K miles, was still viscous and very lubricating, extremely well dispersed fine carbon particles, good for more miles.
Door problems were NEVER taken care of.
Rumble is a function of transmission fluid fill level and/or fluid quaility. Since this cannot be easily checked (no test-rod in trans-fill tube), you need a stealership or a mercedes shop to check it. They need to read the trans temp and the level together. UDDER B-S... This should not be this critical, an aftermarket tool is available and if you get the whole system up to operating temp, your test of the fluid level should be good. You are probably slightly low (1/4 or 1/2 Qt.).
Likewise, the engine oil level debate is quite strong if it ever gets started... 9.5 Qt. to full... my buttocks, It is always AT LEAST 1/2 QT. low when I put in 9.5 Qt. over 185F (optimum temp), it is low by at least 1/4 Qt. when I put in 10 Qt.
At 9 Qt. it barely even touches the stick (yes, this is hot). It can't possibly hurt to be 1/2 quart low, so I ran it until uniformely hot and it STILL wasn't up on the stick even to minimum!!!
#1135 of 1281 Re: Like teets on a bull ! [spp]
Nov 12, 2007 (10:15 am)
I read your post with great interests. Thanks for sharing your experience, and good luck to you and your future dealings with Chrysler.
2006 Charcoal Gray 140 Wagon Standard Top
#1136 of 1281 It might just be Lee Dodge
Nov 13, 2007 (8:37 am)
I have had an experience with Lee Dodge and based on that I would say you're smart NEVER to bring your car back there or have any dealings what so ever to do with the place. They will lie, swindle, mislead, delay, anything other than what they are supposed to do. I hope Chrysler is able to close them before they do any more damage to the brand. If you are considering purchasing a vehicle from Lee Dodge run away before it's too late.
#1138 of 1281 egress windows
Nov 15, 2007 (4:56 pm)
Does anyone know if egress type windows are available. I want to use the Sprinter in charter bus service and it must have egress windows
Nov 16, 2007 (6:06 am)
Hi! Does anyone know how to reset service light on new 07 3.0 diesel sprinter?
My reads -300 mi. I'm trying directions from owners manual and it does not work. Can anyone help? Thanks. Frank.
#1140 of 1281 Re: egress windows 
Nov 16, 2007 (1:24 pm)
bus upfitters should have egress windows or mods.
A version I have seen that will work is a pull tab that removes a part of the rubber strip that hold the window in place... too long ago to know who this came from.
Were you thinking of using a Sprinter Wagon (passenger van)? or were you thinking of bus seats (up-fitted Sprinter).
#1141 of 1281 Re: 07 dodge sprinter [bohemianco]
Nov 16, 2007 (1:26 pm)
carefully observe the key positions that they ask for during the procedure in the book. that is what trips most people up.
I do not have experience with the van you have, but this is what I have read in forums.
Nov 16, 2007 (2:57 pm)
Service code re sets on 07 Sprinters, There appears to be a problem resetting manually.,If you cannot reset manually from book, this will require a star diagnostics technician.to reset, and if possiable have the onboard computer reset the with software updates. .