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Saab 9-3, Sedan
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#3099 of 3342 My Saab dealer experience
Jun 13, 2007 (6:03 pm)
In a couple of posts I mentioned a poor experience I was having with trying to get a new SportCombi. I thought I would outline the experience here and ask for any suggestions....I am hoping that my experience is an anomaly and not the norm.
First of all, I live in Toronto Canada. My local dealer is owned by a larger corporation who owns multiple dealerships including the other closest Saab dealer.
On March 31, 2006, I entered in a contract to lease a 2007 Ice Blue, standard, SportCombi (anniversary edition). At the time, I was told it would be 4-6 weeks before delivery.
On May 22, I visited the dealership (as I had heard nothing to date) and asked for the ETA. I was then told it was coming, no date yet but it is usually 8-10 weeks. I called Saab Canada (and am routed neatly to GM Canada call centre). I asked for normal delivery timelines and asked if they could tell me what the ETA was. They told me "normal" was 8-12 weeks....but they needed my order number to track anything. They followed up with the dealer.
After 1 week of them getting the run-around with the dealer, an order number was obtained and they looked into my situation. I was informed by the GM rep, that Saab Sweden had picked up my order May 23 and it was scheduled for build June 25. Shipping times (estimated) would have the car here the first week of August. I have since learned from the GM rep, that manufacturing of the 07's is scheduled to finish June 17th...but sometimes they extend the run if there are enough orders.
It has taken some effort, but the dealership is admitting some error in process. They have to date not been able to provide me with the date the order was actually placed. They have told me that there was some mixup on the colour and that they thought I wanted a black one (which was part of their standing inventory...so obviously if I wanted it, I would have taken immediate delivery).
I am looking to be made "whole". The car was for my wife to replace her old car prior to summer (she has no A/C now). The dealer has never offerred any "compensation" and in fact I was once greeted with a shrug of shoulders saying they could and would do nothing for me. I have made suggestions of what they could do.
1) Give me a comperable demonstrator to drive until my car arrives - they offerred me a used Saturn Ion.
2) Reduce the price, resid values, finances etc. on the car to better reflect the kind of deal I would negotiate for an 07 when the 08 is a month away. Add a bunch of "dealer installed options" to the car. - today I was offerred $1200 reduction (if you account for tax and interest rates, that is in the order of $950 value.)
3) Cancel the 07, give me an equivalently optioned 08 at the same price as I had negotiated for the 07 - they claim they cannot do that since they don't have 08 pricing (not my issue, since I stated my price is fixed)
I have stopped making suggestions - I thought they should make some of their own. I am fascinated that they have not tried to put me into an Aero (they have many on the lot).
I have dealt with the salesperson, and as of today, 3 General Sales Managers. Each time, I start again and I still not getting nowhere.
Everywhere we speak of customer satisfaction and customer service...as far as I see, I am the only one suffering as a result of their ineptitude.
Am I being reasonable? Is this normal? Should I do something else?
#3100 of 3342 Re: My Saab dealer experience [gbv]
Jun 14, 2007 (7:22 am)
Obviously the dealer misplaced your order. They also have lied to you about everything since. They probably have lied about other things also. Find another dealer or find another car. Do you really want to take a car to this dealer for servicing, repairs or warranty work?
#3101 of 3342 Re: My Saab dealer experience [530ir1150r]
Jun 14, 2007 (2:26 pm)
I think I am inclined to agree with you.....gbv should pull the plug on this one and move on.I know Saab dealers are few and far between in Canada and I hope he has access to a more reputable,ethical and competent one.Pricing for the 2008 model year has not been announced but I do not expect any large increases.Leasing residuals will be higher as well potentially offsetting any price increases.Find a different dealer and give him a focused,on topic summation of how bad you have been jerked around by the previous Saab dealer and give him a chance to be a hero!!!
Jun 18, 2007 (12:29 pm)
Does the 2.0t require premium (93 or higher) octane fuel or is 89 octane OK? I assume 87 octane is not recommended, but let me know if I'm incorrect. Thanks.
#3103 of 3342 Saab has the most passionate and loyal group of owners
Jun 19, 2007 (12:07 am)
Something about driving a Saab that generates passion, excitement the world over, and the most loyal group of owners and enthusiasts unseen for any other car or brand...
Below is an article that speaks of the Saab Family.
"...Meanwhile, Chip Lamb had gotten the word out, and over the next several hours I received several phone calls from Saab enthusiasts in England who wanted to know how they could help. This was amazingly gratifying. Here we were, two Americans half a world away from home, driving a 34 year-old Swedish car across England to compete in the world's toughest old car rally. Yet, when trouble struck, we suddenly had several options open to us from people whose only common bond was their affection for the charismatic little cars. For a time several years ago, it seemed Saab wanted to distance itself from its history and its heritage. But we were seeing a kind of loyalty and enthusiasm that no amount of advertising or brand management could bring about. By driving my old Saab on this event, we had joined a family, one whose members have a kind of pure, triple-distilled enthusiasm for the cars from Trollhattan..."
#3104 of 3342 25th Annual Saab Owners Convention
Jun 19, 2007 (12:35 am)
Own a Saab, want to meet fellow enthusiasts?
Detroit - ...Saab owners and enthusiasts from all over North America and beyond will gather in Michigan this year, celebrating the passion for their cars and the Saab brand. The Saab Club of North America has announced August 23-26, 2007 as the dates for the event, and registration is now open.
Click here for More Info
Welcome to the Saab family indeed!
#3105 of 3342 Re: Gas [trickydick]
Jun 20, 2007 (4:55 am)
Using 89 octane fuel in the 2.0T works fine - that's what I use with no problems. The dealer told me you can also use 87 octane, but the engine will emit knocks and pings. The dealer said the knocks and pings are harmless, but I would rather avoid it.
#3107 of 3342 Re: Gas [gormerod]
Jun 22, 2007 (5:42 am)
Knocks and pings are not harmless over periods of time. One tank will not ruin your engine, continuous use of low octane gas will. Ours pings on 89, but convertibles are heavier. Use 93 octane, the additional cost is cheaper than depreciation and maintenance.
#3108 of 3342 Re: Gas [530ir1150r]
Jun 22, 2007 (7:43 am)
But for a lease I really don't care too much about depreciation and maintenance. I'm much more concerned about day-to-day costs and how well the vehicle performs.