Last post on Jul 24, 2010 at 8:52 AM
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Lexus SC 430, Convertible
#696 of 1200 Lexus and their crummy tires and support
Nov 23, 2003 (8:59 am)
Hi Roger. I am one of the hosts of the Edmunds.com Town Hall's Smart Shoppers Message Board. I just read your post on your Lexus SC430 in the discussion titled "SC-430 run flats" and can understand your frustration. Unfortunately, your post contains your telephone number and as a result is a violation of the Edmunds.com Membership Agreement. I have pasted a copy of your message below. Please re-post it in the aforementioed discussion without any contact information, other than your e-mail address if you would like. Thank you.
"#20 of 21 Lexus and their crummy tires and support by sxrxrnr1 Nov 23, 2003 (3:11 am)
I have the run flats. Received message on dash that had low tire pressure. Inflated tire. 2 hours later was low again. Went to Lexus dealer in San Jose, Ca. Was told that had nails in 2 tires and would cost me over 700.00 to put me back on the road. I was told that tires could not be repaired, must be replaced. I called Lexus Customer Service( what an oxymoron that is) and was basically told to get lost. Called Bridgestone in I believe Georgia or Tennessee. Was told by them that Bridgestone had a program with Lexus to replace tires with nail holes. Called Lexus again. They said never heard of such a deal. I gave the service bulletin number from Bridgestone. They finally admitted that such a program existed, but my car was over mileage limit(I had 11,000 miles. This went on for 3 days. Called tire retailer 1 block from Lexus dealer. They said that they fix these tires all the time. Told dealer to take car to them. They did so and tires were repaired. I believe that Lexus is the most overrated in service of any auto manufacturer that I have ever dealt with. Also have a Mercedes and a Jaguar. Will never own a Lexus again. This is not my only run in with this firm and their so called National Customer Service. I am certain that they are leftover from Yugo when they went under. These tires are harsh riding(I have not had a car since my first one(a 1946 Mercury) that would cause me to grit my teeth when I saw a bump coming. Well this car is grinding the enamel off my teeth. The car rattles everywhere, I think partially due to these tires and just generally poor quality of construction.
I wished to replace the run flats with regular tires and asked Lexus about a spare tire. They told me that the kit for a spare tire was about 800.00. For a phony spare and a steel rim???!! This after paying 400 dollars for their run flat(option). I will be back to Jaguar for my next auto. At least the cars have a certain amount of class and elegance and the service departments do try harder.
Mr Lexus you should get off your fat duffs in your corner office and find what us chickens are eating out here. And if I were you I would call your Customer Service 800 number, pretend to be a customer with a problem and see how you are treated by these morons that again must have been trained by Yugo.
A very sorry Lexus owner. I had expected more.
Smart Shoppers / FWI Message Boards
Nov 27, 2003 (8:20 pm)
I would love to see an SC330:
1. Coupe (No Convertible).
2. 6 Cylinder.
3. $40K MSRP.
Would it sell???
Nov 28, 2003 (9:45 am)
There isn't a lot of competition in the luxury coupe world. But Lexus should be able to easily answer the question as to whether a SC330 would be a good product; just assume it would sell in about the same quantities as SC300s did. I'm confident that an SC330 would initially sell better than SC300s did in the latter years of production. If they do produce an SC330 I would hope that they would give it a more useable rear seat, and give it a little sportier handling. (At least 300lb lighter weight than an SC430 would be nice.) If it had an interior like ths SC430 it would blow away any competition out there in that department. There's no way it would sell for $40,000, though. The base price of an SC300 was more than that. But I'm sure they could price it below an MB CLK320, and it would be a lot nicer car.
Nov 28, 2003 (10:08 am)
I think it would be a great idea to do. There are alot of people that come to my work still looking for older SC's and the people that have them don't trade them. IMO, I don't think they will do it depending on what they do with the new GS. I believe they want that to be their premiere sports car, but you never know. Someone should read this though, cause we need a coupe
Dec 02, 2003 (11:54 am)
Last word on run flats..after much trouble wth original runflats, which I have documented on this format..I spent $1107 to replace the Bridgestones with Dunlops which are perfect..no more pulling, 50& better ride, etc..the best thing after many letters and and my dealers help, Lexus paid me the entire $1107..which they should have in the beginning, but I found our the customer service people in Torrance are no help..
Dec 02, 2003 (11:55 am)
Last word on run flats..after much trouble wth original runflats, which I have documented on this format..I spent $1107 to replace the Bridgestones with Dunlops which are perfect..no more pulling, 50% better ride, etc..the best thing after many letters and and my dealers help, Lexus paid me the entire $1107..which they should have in the beginning, but I found our the customer service people in Torrance are no help..
Dec 02, 2003 (4:52 pm)
Ovok, overall..and I have owned and paid for and driven Mercedes SL's Rolls Wraith...Rolls Clouds (several) Ferrari Spyder..et..so I like cars and have had some of the nicest..all in all despite having had a couple of problems whch have been resolved. it is the nicest car..my absolutely red SC430 it is luxorious inside drives great..trick top you cant beat..so the body style is not as sleek as MB but 40K less..come on
#703 of 1200 Run Flats
Dec 11, 2003 (7:07 pm)
My 2002 SC430 went 21,000 mi on the original Bridgestone runflats,which wasn't bad, but the last 5000 mi were so loud and harsh that I had to turn the sound system all the way up to mask road noise. Then I bought 4 Dunlop 5000 DSST tires (their runflats) from Tire Rack, had them installed at my local Big Tire dealer, and the whole picture has changed. The car is quiet, the ride is somewhat softer (no longer harsh), I still have the security of runflats, with a much improved ride-and the car will do better in the rain and have much longer tread life. So, I'm feeling pretty good about the change. I'm not willing to drive w/o a spare unless I have runflats, so I have to make some compromises. I think I've made the best possible compromise available at this time. I recommend the Dunlops!!
#704 of 1200 Next SC 430
Dec 11, 2003 (7:09 pm)
#705 of 1200 Next Model of the SC 430??
Dec 11, 2003 (7:45 pm)
Anyone have any news about the next SC 430? My lease is up in March of '05, and my dealer tells me that the new model won't be out until '07, though there will be continuing improvement on the present model through '06. He says the '05 will be sufficiently improved to justify leasing or buying it, but it will be the same design as the present car and I'd sooner try to extend my current lease, or release it for two more years, especially if it's a lot less than a new one, and then go into the '07. But I'll do that only if the '07 model will really be a big step forward-say, like the new SL, which looks so much better than the old one and is a better car too. If anyone has any info or scuttlebutt about the '07 car, please pass it on. Thanks.