Last post on Apr 10, 2008 at 2:20 PM
You are in the Smart Shopper
What is this discussion about?
#1 of 304 The Good in Auto sales.......
Sep 06, 2001 (11:33 am)
There's plenty discussion of the bad in auto sales, on both sides of the transaction and I have never been eager to engage in the process, but I've just had a very positive experience. Use this thread to discuss yours.
I recently sent FAX & e-mail proposals to several dealers to purchase an Acura TL. David Lindsey, who handles Internet sales at Riddle Acura in Chesapeake Va responded with a counter offer by e-mail, but it was over my target. I made a counter offer (e-mail) and he accepted. We exchanged detail information by telephone and agreed on a delivery time. My Wife & I met David at the dealership last evening, consumated the deal and returned home with our TL.
David was very straightforward, professional and a pleasure to deal with! He quoted his price as an "out-the door" figure including TT&L (and I countered in kind) and there was no attempt to add fees or pressure to sell add-ons at any point. We dealt only with David and did not have to "run the gauntlet" of managers, "closers", F&I, or "mop & glo" salesmen (as we did in our last new car purchase). Most of our time at the dealership involved relaxed discussion of the car and its features, David handled the paperwork in about 15 minutes. It was the most pleasant car purchase experience that I have ever had!
Thanks David, and Riddle Acura.
#2 of 304 Rare
Sep 06, 2001 (12:10 pm)
It's nice that they didn't try to throw the closers, F&I, and mop & glows at you. That's probably why it only took 15 mins - they did most of it before you showed up. I imagine that's one of the advantages of email/fax/phone deals - the deal is 'done' before you step into the dealership.
#3 of 304 Great deal
Sep 06, 2001 (12:31 pm)
And a good way of doing business. No room for haggling when it's done quick and neat. Good going, Richard.
#4 of 304 Reward the good sales people!
Sep 07, 2001 (12:49 pm)
I had a very pleasant experience buying our last vehicle (with four wheels). The salesman is one that DID NOT get the sale of our previous vehicle because we decided on a different brand.
Because he treated us well and was professional in his dealings, we went back to him six months later to buy our next.
We made an appointment with him (we live 70 miles away), and went in to test drive the truck. We got to the dealership early since we hate to be late for anything and found the truck we wanted, opened the tailgate, and sat there until he arrived (he made the appointment on his day off).
While we waited for him to arrive, we were asked by five different sales people if we needed help (customer on the lot, customer on the lot!!). After he arrived, we test drove the truck, made our offer, accepted his counter offer, and did the paper work.
Easy and stress free. I would go back to this salesman any day if he is selling a vehicle I want!
#5 of 304 Smart move .......
Sep 08, 2001 (6:15 am)
Having an appointment removes 99% of the "high pressure" feeling of being "pounced on." OTOH, those other salesmen were only doing their jobs by inquiring: sometimes, customers complain that the sales reps ignore them!
You hit the target: reward the good guys with the deals. Then, everybody wins!
#6 of 304 Thanks Prophet2......
Sep 10, 2001 (11:45 am)
Thanks for your comments. I was impressed by the salesman and wanted him to get the sale and not have to split an "up", so that was the reason for the appointment.
In fact, we called this salesman to let him know we were buying something else after our first visit with him and the test drive. His behavior while we were shopping and his response after he found out we were buying something else was the reason I wanted to deal with him again.
Not only do I reward the good salesmen, but I will not do business with a dealership that tries to take advantage during our research visits!
#7 of 304 Not a Saab Story
Oct 17, 2001 (5:58 am)
I leased a brand new 2000 Saab 9-3 5-door in December of 1999. The salesman (Mike Avezanno of Ramsey Saab/Volvo) was extremely knowledgeable, friendly, & treated me with respect. I did not feel uncomfortable at all (and I shouldn't) buying a car from a luxury European automaker (I was 23 at the time). He gave me a great lease rate on my car with $0 down. I leased the Saab from him because it was CHEAPER than the Accord & Passat I looked at.
#8 of 304 Powerman
Oct 17, 2001 (7:42 am)
You might want to tell your story over in the inconsiderate buyer's section. It's cool that you sat and waited for your guy rather than just going with the first salesman that approached so you didn't have to wait so long. It may sound like common sense but to many people it isn't.
#9 of 304 Ford Experience.
Oct 23, 2001 (10:45 am)
I was looking at a Taurus, Mazda 626, and Escape/Tribute. When I asked about the Taurus he said wait a year and buy one from a lease or rental. Their value goes down quickly. I appreciated that. Don't know what I will get for the next car yet, but his frankness impressed me.
Oct 23, 2001 (12:24 pm)
Not a Taurus. besides...you don't want to buy a rental even if it is only a year old.