Last post on Feb 04, 2012 at 8:25 AM
You are in the Nissan Titan
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Nissan Frontier, Nissan Titan, Truck
#376 of 485 Bad experience
Jun 24, 2007 (10:19 pm)
Initially I thought I will be a singular voice complaining about the Nissan customer service. Unfortunately seems likes there is a pattern with this company. I have a Titan I bought in 2004. Of course, almost from the beginning I started having problems with the brakes, so in the end the truck was at the dealership three times, until I pass 12000 miles. After another 5000 miles the problem reoccurred, however, because of the distance to the nearest dealership I wasnít able to take the car in for repairs (the service department requires one diagnostic visit, followed by the actual repair visit, during which a loaner car is not provided). Because the shaking became very annoying, last Friday (06.15.2007) I took the car finally to the service department of Nissan of Clovis dealership (where the car was for repairs before). There I was told that the car will not be repaired because is out of warranty for the brakes, and the extended warranty does not cover the pads. This was told to me despite the fact that the initial problem was never resolved. However the most embarrassing moment for the management of this dealership was the attitude of the service manager, who, during our conversation in his office, went on to tell me to shut up and listen to him. Also, when I asked to have the car brought back to me (the car was moved by the repair/service personnel) he told me to go take it from where I left it. Furthermore, when I said Iíll leave to go to the general manager, he started to tell that I cannot leave until he lets me do it.
Because the General Manager wasnít there I sent him a certified letter explaining what happened, and hoping at least for an answer that they received the letter. Didnít happen. So now I plan of complaining with NTHS and maybe BBB
#377 of 485 Re: Bad experience [adriciu]
Jun 25, 2007 (11:49 am)
What is NTHS?
#378 of 485 Re: Bad experience [moparbad]
by KCRam@Edmunds HOST
Jun 26, 2007 (5:21 pm)
I'm sure he meant NHTSA.
kcram - Pickups Host
#379 of 485 Re: Brake Issues and Nissan [thebunk]
Jun 27, 2007 (10:55 am)
Thought I would chime in with my experience. I have a 2004 Titan SE crew cab 4X4 that I purchased new in May 2005.
After 25 months and 35,000 miles of ownership I have nothing bad to say. My truck did develop the brake judder issues, as expected, and the warranty repair was performed at 17,000 miles.
It's been in the shop for a couple of recall items and I just received a notice for a recall on the rear center seat belt so I'll get it back in the shop for that, but other than that - no problems. I even got 30,000 miles out of the original Goodyear Wrangler tires before replacing them!
I've loaned the truck to a few friends for weekend errands and to my brother-in-law for a month when he was without a car, and everyone comes back grinning from ear to ear from the great power and comfortable ride.
I wouldn't hesitate to buy another one!
#380 of 485 The BBB should be your first stop and
Jun 27, 2007 (4:36 pm)
you can file it online. They will usually respond within 7 working days.
#381 of 485 Re: Bad experience [adriciu]
Jul 06, 2007 (3:38 pm)
I experienced the same. If you do choose to take it to the BBB, I can send you some example packets, as I have taken on Nissan twice; with two successful buy-backs. I can tell you Nissan won't act until you choose to go the BBB process, or other legal routes, then they will do everything to prevent buyback. These people that state that they would buy another Nissan, haven't experienced a problem vehicle, and had to deal with the 'true' Nissan experience. I will also tell you that the BBB is a very fair, professional organization, and truly saw right through the lies, and deception, and quickly enforced the ruling. Also unlike Nissan, the BBB is sincerely concerned about consumer safety. The process took less then 60 days, and got me out of my nightmare Nissan vehicles (2004 Quest/2004 Titan). Good luck.
#383 of 485 frontier knocking noises under hood
Jul 11, 2007 (12:43 pm)
I have a 04 frontier desert runner. Last week on a 250 mile trip I noticed a knocking noise like metal on metal underneath my hood. It now tends to come and go periodically, usually at higher speeds. I also have a squeaking noise coming from my suspension when I go over dips or humps in the road. Does anybody know what these problems might be?
#384 of 485 95 4x4 Pickup blowing meter fuse on ignition
Jul 11, 2007 (1:57 pm)
My 95 Nissan V6 just started blowing the meter fuse every time I turn her over. This is a problem as I use the truck on my farm to haul fertilizer and so am starting and stopping all day long. I have to fix this problem as I don't think there's enough fuses on the island (Big Island of Hawaii) to get me through the week.
When I start the truck the AC is off and it's in 2WD.
As there is a scarcity of mechanics in this area, I'm hoping someone can give me troubleshooting advice so I can DIY it. Where do I start?
Aloha and Mahalo! Suzanne
#385 of 485 Re: 99 SE 4 cyl - play or pass? [kone]
Jul 14, 2007 (1:45 pm)
I have driven one for 5 years. Used it for occasional hauling and drive 50 miles a day on highway. The only problems I have had is check engine light that shows egr flow problem but after repacing all necessary components and cleaning out ports it still come on about every 500 miles. Also don't think the 4 cyl will save gas the best mileage I've gotten has been 24 mpg and is usaully around 19-20 I'ts been a good vehicle