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Prices Paid: Buying & Leasing Experiences Hyundai Sonata Prices Paid and Buying Experience
6610 messages, Last post on Dec 03, 2009 at 8:47 PM
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On Sat. night (9-22-09) was surfing the internet, when I located a great deal on a Santa Fe Limited - 2008 Limited (loaded and super clean) with 9,267 mi. for $18,790 at King Hyundai - Deerfield Beach, Fl. At that time, I emailed King Hyundai a request for more info. At about 5 p.m. E.DT on Sun afternoon (9-23-09), a salesman from King Hyundai called my cell phone and after discussing the condition of this vehicle; that the actually mileage was less than 9,000; and with him agreeing to fax me the CarFax, so that I would have it in the morning (which didn't happen??), we made the deal. He was to send me the paperwork this morning (Monday) after his Monday morning sales meeting, and after receiving this paperwork, I was going to wire a substantial deposit to hold the vehicle. We had a verbal contract - A DEAL. O.K. Everybody's happy... Wrong!!! This morning (Monday – 8-24-09) at a little after 10 a.m. - CDT, the salesman calls and says that the Santa Fe was SOLD last night!!! What!! Yesterday, he told me that they closed at 6 p.m. EDT. If he and I were on the phone off and on until about 5:50 p.m. EDT, then how could they have sold my Santa Fe?? He sheepishly said that another salesperson had sold the car while he was on the phone to me… I didn't believe a word of it. You see, when he called me on Sunday afternoon, I asked him for his best OTL (Off The Lot) price, and he started to say, "the asking price is $24... but I could let you have it for... let’s see… 21.4.." That is when I interrupted him and said that 'ya' better check your web site". He did that, and I could hear him checking with someone else before he came back to me. At which time he said o.k. that the price on the web site was “his best deal”. So, before 6 pm EDT, the web price of $18,790 was the price to which we both agreed. In their Monday morning sales meeting King Hyundai sales managers must have realized that they could get more money for that vehicle, and they had a case of "seller’s remorse". So, they pulled it... Actually, at 10:20 a.m. CDT, I checked the King Hyundai web site and this Limited (same photos and vin number) was still on their web site the $18,970 price??? But by 10:50 a.m. CDT is this same “SOLD VEHICLE” was on their web site for $20,995!!!!! Yeah, it's the same mileage /photos / vin number!!!!!!!!!!!!! Just at a $2,225 higher price!!! So, a few minutes later, I had a buddy call King Hyundai and ask their internet sales manager, Theresa Race, about the Santa Fe Limited listed on the their web site at $20.995, and she told him that “there had been a lot of interest in this vehicle, but it had been listed on the internet at the wrong price”… and that “$20,995 was the ACTUAL price”… She told him he could come by and test- drive it today! Pretty good for a SOLD VEHICLE!!!! I then called King Hyundai, looking to speak to the internet sales manager, but the call was answered by the same salesman, ALEX, who made the deal with me. He was surprised to hear my voice… and he acted shocked that the Limited was not sold. He claimed no knowledge of this and asked that I not “kill the messenger” that he was just the lowly salesman. He then showed his true colors when he stated that as I had not signed any paperwork, that we “didn’t really have a deal anyway”… I explained the concept of a verbal contact... to no avail... But I didn’t get put through to anyone higher in the King Hyundai organization either… So, I then called Hyundai Motors of America in CA. Where a nice lady told me that she was starting a file number on my complaint (which she gave me), but that if any corrective action was taken by Hyundai America, those actions would be “internal actions” and that Hyundai Motors of America would not inform me of those actions… if any. So, that means that I was basically told that I would not receive any help from Hyundai of Motors of America... I then place two calls to Mr. Craig King, whom I was told was the owner of King Hyundai, with no return calls … So, as I see it: King Hyundai falsely advertised their vehicle, made and broke a verbal contact with me, lied to me about the selling "my vehicle" (i.e. the deal), and then told me that it never was a deal! Yeah and don’t forget that the salesman DID CHECK THE PRICE THAT THEY SET BEFORE AGREEING TO SELL ME THIS SANTA FE LIMITED. So, take it my experience with King Hyundai in Deerfield Beach, FL for what it's worth... Kyle
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Replying to: bowfin47 (Aug 24, 2009 4:46 pm) First off, Bowfin47, take a deep breath. Relax. It's just a car - there are plenty more to be had. Can you PROVE you had a "verbal contract"? And I mean really PROVE it? I'm guessing you can't. At best, all you could prove, through telephone records, is that a call took place between you and someone at the dealership. Verbal contracts rarely hold up in court - and the onus is yours to provide PROOF of said contract. Unless you recorded the call - you cannot prove anything, and you have no legal recourse. Instead of dancing around on the phone, and getting friends to call (very 8th grade, by the way), why didn't you just go to the lot? I know we're all busy, but, with car deals (as with everything in life) haste makes waste. Having said that, I think what happened to you is terrible. At best it's due to a lack of communication at the dealership. At worst, it's shady - seller's remorse, like you said. Maybe try another dealership? Why did you post this in the Sonata forum? I have to wonder if your lack of attention to detail in forum posting carries over to your car buying methods as well. In which case, that would have been sloppy on your part, and could have caused problems. I'm not saying the dealership is not without its faults. But, Bowfin47, you need to learn more about the buying process and how to negotiate. You (and your friend) calling the dealership in an attempt to catch them in a lie is not productive, and does not help you at all. I don't mean that as a way to put you down. Learn how to negotiate, and make the dealership compete for your business. There are a lot of great resources here on Edmunds to help educate you on the buying process. I also see that you posted the exact same thing on RipOffReport.com. I'm guessing you just wanted to vent, and won't be back to post updates. |
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Replying to: bowfin47 (Aug 24, 2009 4:46 pm) |
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You are assuming alot in the post and comments like "8th grade behavior" doesn't help the situation...a bit condescending actually. Trust me on one thing, I bought a car from this King dealership and what happened doesn't surprise me in the least...they weren't the best dealership to work with. And there's nothing wrong with a verbal price from a salesman if both sides are on the same page. The car was probably posted at that price but once there was some interest shown, the price was raised. But a persons word has to stand for something and it's a shame this particular salesman was such a "weasel". Again, I have bought a vehicle there and have some knowledge of this particular dealer location...do you? We're in here to try and be helpful...the condescending remarks are childish and uncalled for...a shame we all can't be as smart as you. Give the poor guy a break! The Sandman  
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Replying to: sandman_6472 (Aug 25, 2009 12:54 pm) I think I must have come off wrong in my previous post. Let me clear things up... You are assuming alot in the post… What am I “assuming”? I was merely responding to Bowfin47’s post. Did I assume too much? …and comments like "8th grade behavior" doesn't help the situation... I guess I can agree with you, sandman, it wasn’t very tactful on my part. I was merely pointing out to Bowfin47 that getting friends to call a dealership to catch them in a lie is counterproductive. a bit condescending actually. Eh, maybe. I highly doubt this guy will be back anyway. He’s a one-post-wonder. Trust me on one thing, I bought a car from this King dealership and what happened doesn't surprise me in the least...they weren't the best dealership to work with. As you can see from my original post, I didn’t call Bowfin47 a liar. Here’s what I wrote: “Having said that, I think what happened to you is terrible. At best it's due to a lack of communication at the dealership. At worst, it's shady - seller's remorse, like you said.” I think it totally sucks! If you had a similarly poor experience at this dealership, I sympathize with you too. And there's nothing wrong with a verbal price from a salesman if both sides are on the same page. I agree. But, it’s not a “contract” like Bowfin47 alluded to. I was informing him that, unless it can be unequivocally proven in court, “verbal contracts” mean nothing. Bowfin47 needs to know that. The car was probably posted at that price but once there was some interest shown, the price was raised. Again, I agree. I agreed with Bowfin47 in my original post – seller’s remorse. But a persons word has to stand for something and it's a shame this particular salesman was such a "weasel". You and I see eye-to-eye once again. I think what happened to Bowfin47 is incredibly dishonest. Again, I have bought a vehicle there and have some knowledge of this particular dealer location...do you? Nope. None. I can just comment on what you, and Bowfin47, tell me – which is why I haven’t disagreed with either of you regarding this dealership. We're in here to try and be helpful...the condescending remarks are childish and uncalled for... That’s a judgment call. All I said is that getting his friends to call the dealership is “very 8th grade”. Could I have phased that differently? Sure, and in hindsight I probably should have. I certainly don’t want to come off as a jerk. Having said that, I was kind of annoyed that he made a post about a Santa Fe in the Sonata forum. I know, I know – you’re going to say that it’s about a dealership, and not specifically the car. Then, why did he post here, and only here. Why not in the Santa Fe forum as well? a shame we all can't be as smart as you. My dear sandman, there is more than one way to be “condescending”, as you say. One way is to name call – which you said I did. The other way, is to be passive aggressive. Your above comment is PASSIVE AGGRESSIVE, and not helpful. Please heed your own advice? Give the poor guy a break! I was trying to be helpful. I gave him some ideas (like beef up his negotiation skills, etc.)
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Replying to: james1982 (Aug 25, 2009 2:14 pm) Sorry- Our employees are idiots.... so hard to find good help these days don't you know. Good luck --jjf |
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purchased a 2009 gls sonata last month. love the car but i am now contemplating buying the extended warranty from hyundai. i have heard horror stories about dealer markups on warranties for years, so does anyone have an idea what a fair price is?
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Replying to: buck57 (Aug 26, 2009 1:03 pm) The standard Hyundai manufacturer warranties include... - 10 year / 100,000mi Powertrain Warranty - 5 year / 60,000mi New Vehicle Limited Warranty - 7 year / Unlimited mi. Anti-perforation (rust) Warranty - 5 Year / Unlimited mi. 24-hour Roadside Assistance - 12 Month / 12,000mi Replacement Parts and Accessory Warranty - 8 Year / 80,000mi Federal Emmission and Performance Warranty - 7 Year / 70,000mi California Emmission Control System Warranty All of those are standard. What more were you thinking about getting from the dealer? Personally, I don't think that a new Hyundai owner needs anything else. Also, please be aware that if you get a DEALER warranty, it can be voided if you take it somewhere other than original dealer to be serviced. Please read the fine print. For your reference, here is a link to an article on Edmunds about buying extended warranties. I hope this helps. http://www.edmunds.com/advice/warranties/articles/139066/article.html Please let us know what the dealer is asking for the warranty.
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Replying to: james1982 (Aug 26, 2009 2:51 pm) |
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Replying to: james1982 (Aug 26, 2009 2:51 pm) $1000 seems fairly pricey for a 5 yr extension of the already long Hyundai warranty, but as you said, they are a high markup item. By the time you figure on selling the car for something else or have it totalled during that extra time kinda negates it. $350 would be a reasonable figure for the Hyundai in my opinion, but extended warantees aren't really designed to be reasonable. Good luck --jjf |
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