Last post on Oct 15, 2012 at 7:44 AM
You are in the Hyundai Sonata
What is this discussion about?
Hyundai Sonata, Sedan
#2100 of 3234 Re: Horrendous service and poor quality product [meg1962]
Jul 13, 2007 (7:29 am)
As a further rebuttal to your insistance that your vehicle has "three timing belts" I have researched using the Dayco website (www.daycoproducts.com). Dayco manufacturers belts (including timing and accessory) and hoses for the auto industry and the following information was found using a 2002 Hyundai Sonata as the base for reference.
1.) The 2.4 liter 4 cylinder uses three belts in total. Belt #1 drives the alternator and water pump and is Dayco part #5040373. Belt #2 drives the A.C. compressor and the power steering pump and is Dayco part# 5050547. Belt #3 IS the timing belt...length 65.60 inches Dayco part#95313.
2.) The 2.7 liter V-6 uses two belts in total. Belt #1 is a multiple accessory (serpentine)belt that drives multiple accessories. This means is drives everything including AC compressor, power steering pump, alternator. Its part number is #5060790. The second belt is the timing belt for this engine...#95315.
From this research I can determine that you have a 4 cylinder Sonata if it is a 2002 because it has three(3) belts in total but only one (1) timing belt. Probably a 2001 and 2003 on up as well have this belt configuration. So, you see that you cannot believe everything that you read,even if the dealership writes it.
#2101 of 3234 Re: Horrendous service and poor quality product [targettuning]
Jul 13, 2007 (7:41 am)
FWIW the Hyundai bumper-to-bumper warranty is 5 years, 60k miles, not 50k.
#2102 of 3234 Re: Horrendous service and poor quality product [backy]
Jul 13, 2007 (7:59 am)
Backy, I knew you would bail me out if I misrepresented something..thanks
And to you madam..this means your warranty is even better than I originally stated.
#2103 of 3234 Re: Questionable Repairs [meg1962]
Jul 13, 2007 (8:30 am)
Sreaming (raising your voice in all its various forms) probably isn't the best...first impression you should be making to a general manager or owner. I would instead quietly,and rationally present a well documented, linear case showing how things went downhill after "his" dealership "repaired" my vehicle multiple times and how it went from a reliable comfortable family transport to become a safety hazard when it stops at will, makes mechanical noise, has to be towed and generally makes you uncomfortable to drive. If all else fails picket in front...just kidding!!! And to "meg1962"..no wonder you have issues with reliable repairs at your dealership(s)... just kidding..not!!
#2104 of 3234 adjustable pedal
Jul 13, 2007 (9:25 am)
07 V6 loaded, 3000km.
Question on adjustable pedal.
1) Random sligth vibration on gas pedal.
2) Two occasions, felt a click sound on the brake pedal, like two pieces matched to a slot.
3) Noise from engine bay after few seconds of driving. Sounded like a test or calibration cycle for some mechanical components.
Are these normal or I am too sensitivie and picky?
#2105 of 3234 Re: Questionable Repairs - What to Do? [targettuning]
Jul 13, 2007 (9:51 am)
First, thank you for writing such a detailed response. I must say, however, that this is the second time that the way you wrote to me was rude and condescending. Why is that? I came here to this forum to seek answers to what the problems I've had may be. I came here to get advice. Yet, you approach me like I'm an idiot who does nothing but complain. I am neither and really didn't deserve being talked down to. I didn't "miss" anything... I didn't leave out any "facts" and your "complainer" label doesn't fit me either. If you click on the link to my name, you are able to read through my posts/facts.
All of that being said, "maybe" you didn't mean to come at me like you did. "Maybe" you didn't mean to insult me or dummy me down. When we write, it is sometimes difficult to convey the tone we want to convey. Maybe that's what has happened here.... I don't know.
Nonetheless, I do appreciate you explaining some of the mechanical issues. I do believe I have a strong case against their crappy repairs (and I use that term loosely). I even have a receipt from Firestone that clearly states that the belt that shredded in half on my road trip did so because it was not adjusted properly. I know some of this may seem too proposterous... because it's quite unbelievable to me too. Unfortunately, it is the nightmare I have been living for the last three months.
#2106 of 3234 Re: Hyundai Warranty Issue?? [starryknight]
Jul 13, 2007 (10:38 am)
I wouldn't. If I had it all to do over again I would not purchase any hyundai. I have had nothing but problems. The two dealerships I've been to have been unresponsive, irresponsible, and dishonest. These cars should not be having these many problems.
#2107 of 3234 Re: Questionable Repairs - What to Do? [sclark1]
Jul 13, 2007 (10:40 am)
What?! I will have to go back and read what I wrote but I certainly don't feel that I am/was/tried to be/ rude OR condescending in either reply at least it wasn't my intent. What I did write tried to take into account that I am speaking (typing) to an unknown person who may or may not have told me enough for a valid guestimate (it is difficult ranging to impossible to diagnose automobile problems long distance). For all I know you may be a 12 year old with too much summer vacation time playing around for fun or a Hyundai hater who is writing a fictional account of a non existing car (these both have been known to happen). I would apologize but I am not quite sure what part offended you (well to be honest there are some places that my lack of finesse shows) but if my style and/or the "tone" of my reply bothers or insults you then I will allow someone with better manners and more finesse to take over. I am cynical about information in public forum posts anyhow and it shows quite frequently. In your case however I genuinely tried to be helpful but I guess my particular style sometimes offends. Besides I have about covered all that I can convey about your situation. Good luck then....and please go to the general manager/owner with that sequence of events and do it in a calm manner..no screaming on the showroom floor as meg1962 suggests and do keep us informed.
P.S. The "complainer" term was used in its generic form. As in: you...the person having certain specific complaints=complainer in this particular instance. I wasn't labeling you as a COMPLAINER as in one who constantly complains. Get it??
#2108 of 3234 Re: Horrendous service and poor quality product [targettuning]
Jul 13, 2007 (10:59 am)
It is a 2002 Hyundai sonata.GL 6 cyl v type DOHC. I am so incredibly frustrated with the treatment I have received thus far from the dealerships. I have contacted Hyundai directly but have honestly become so jaded by my previous experiences that I'm bracing for another volley of lies and misdirection. If the vehicle truly has only one timing belt then I would say the dealership is in a touch of trouble because they replaced the same part twice in one year and charged us nearly $1,100 for the second go change. Do you wonder at my anger?
#2109 of 3234 Re: Horrendous service and poor quality product [meg1962]
Jul 13, 2007 (11:44 am)
Ok then your vehicle has 1 timing belt (trust me on this or visit the Dayco web site for confirmation) and 1 accessory belt (a serpentine belt as previously described). The timing belt change should have been ~ $400-500 (in labor depending on your local labor rate could be more..could be less) plus the cost of the belt. However it is prudent to also change the water pump, idler pulleys, camshafts and crankshaft oil seals, and belt tensioner while the mechanic had those parts exposed because they are in the same specific area as the belt and to change the belt without changing these other parts given the labor intensive job it is would be well, not smart. Since you say the bill was $1100.00 it appears that those other parts were also changed (you can check your original receipt) the second time anyhow. If however on the first belt change they didn't change the water pump or the crankshaft or camshafts oil seals or the idler pulleys the following COULD have happened in the intervening year.
1. the old water pump could have developed a leak (or a new pump can too for that matter) and since the labor to remove the AC compressor the power steering pump and the alternator is required to fix that they might have put in a new belt..just because it is relatively cheap and may have been damaged by the leak (not likely water would damage the belt however) but the pump WOULD have to be replaced regardless.
2. if one of the camshaft seals(there are 2 ea) or the crankshaft seal leaked oil that would have contaminated your timing belt damaging it (more likely oil would damage the belt) and belt replacement would be indicated. or
3. If one of the idler pulley bearing packs failed the pulley would not freely rotate causing the belt to slide over that frozen pulley. The new belt would wear because it is sliding over that pulley instead of rotating over it. Once again replacement is indicated.
All these senarios are based on the notion your dealer either did not replace any of those parts the first time or if he did the new replaced part failed.
Since Hyundai suggests belt replacement 60K miles it is unlikely that the second replacement was based on an additional 60K miles driven in a year. I suppose you could inquire the reason for the second replacement,specifically.
Here is a thought, if the dealer replaced those things last year and if he used genuine Hyundai repair parts then those parts are warranted for 1 year against failure. I do not know about labor costs needed to replace a failed warranted part however but if you only had to pay 1/2 your $1100 bill that would be a good thing..no? These are some things you should try to check on.