Last post on Sep 18, 2008 at 10:59 AM
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May 28, 2003 (9:06 pm)
Good luck, Brady!
(I hope your kids knwo how lucky they are to do the WRX carpool thing!)
#162 of 180 We have gotten excellent warranty service work
May 29, 2003 (7:43 am)
from our local 5* DC dealership for our JGC and we did not purchase it there. We drove about an hour to a smaller town for a better price.
I wouldn't have even considered purchasing
there especially based on the way I was ignored for 30 minutes as I was searching the lot and office for a salesman. Perhaps it's because I'm female. In any case, they also sell VW, Audi, Lexus, BMW and have a reputation of being uppity not negotiating on sales prices.
On the other hand, my boss purchased her Jetta there and has had MAJOR electrical problems with her to the point that it's undrivable. She has run into nothing but dead ends in getting them to help. (The car IS out of the warranty by time, but barely out of warranty by mileage.)
May 29, 2003 (11:47 am)
for $2000 savings I would buy from the "other" dealer.....but since dealers pay the same for new cars I'm always suspicious of a big difference like $2000....either something is different on the car or the potentially servicing dealer is only quoting MSRP until you get ready to haggle.
Once you go down to the two dealerships we really don't know if they are working for your business or not.
#164 of 180 absolutely better
Dec 11, 2003 (8:06 pm)
it's better to buy the car at the dealer you intend to service it at, at the very least, you can use it as a bargaining tool...
give me 5 free oil changes and I'll come up $100 on the car's price...
finance your maintenance...what a deal!!!
#165 of 180 I don't know
Dec 23, 2003 (1:06 pm)
I've bought several Hondas from the local Honda store, and have spent a small fortune with teir service department over the last 3-4 years. I have not been able to leverage any better deals b/c of this.
In fact, the best deal I got their was the first car I bought, a 2001 CR-V in 2000. Paid $100 over invoice for it.
For the Matrix I just bought, I went about 3 hours out of town to get it b/c I was in town (KC) anyway, and the local dealer did not have any of the XRS models in stock. So I bought it at the out of town dealership instead of going home and paying the local dealer $100-$200 to send some guy to go get it from the out of town store.
If I have a warranty claim, will I take it to the local store? You bet. If they give me any guff about it, then i'll go somewhere else and never return to the local dealer...ever. I realize that it is the local dealer's right to refuse me warranty service, but they shouldn't expect it to engender any good will for the future if they do.
Dec 23, 2003 (1:57 pm)
Anytime that I buy a car for personal use, part of the offer includes a phrase that ANY dealer logos are to be removed from the car completely. If I need warranty service (which is rare as I buy the cars out of warranty as a general rule) I place an out of town dealer plates on the vehicle.
That eliminates a lot of the "you didn't buy it here" nonsense that I have encountered over the years.
#167 of 180 Every manufacturer I know of
Dec 23, 2003 (2:10 pm)
requires the service advisor to run a VIN report, showing warranty status, before warranty work is done.
It says right on the history where you bought it - I don't allow dealer tags or emblems either, though - they didn't give it to me for free, so I'm not advertising for them.
#168 of 180 service where you bought
Dec 23, 2003 (2:12 pm)
On our Acura,the dealer gives us free state inspections,every other oil change free and a free loaner on overnight service.On our MB,the dealer picks up the car,washes and vacuums it and leaves a loaner (all for free)-So,at least in our case,having the cars serviced where we bought has pretty significant benefits.
#169 of 180 yaman
Dec 23, 2003 (2:52 pm)
I don't know of any Toyota, Honda, or Mazda dealers that perform any of those complimentary services (Mazda does do free loaners, the one I got was a cig-smelly Impala from Enterprise with a do not smoke sign on the dashboard LOL).
I have yet for the "you didn't buy it here so screw you" phenomenon to happen to me.
I also have yet for the "you've bought so many cars and spent thousands of dollars at our store so here's a freebie we don't give to just anybody" phenomenon to occur either.
I know that many of the pros that post here say that they do these things for their customers but they also appear to have a higher level of professionalism than any of the dealers that I've encountered around here.
About the only benefit I've seen from my repeat business is a bit more of a "here's the keys,: attitude come test drive time than I get at some of the other stores. That and the sevice techs know my by my first name...not necessarily a good thing.
Dec 23, 2003 (4:10 pm)
I see a LOT of dealerships that offer loaners when your car is in the shop for warranty repairs. The local Chevy dealer has 5 loaners, the local Olds-Nissan dealer has 8 loaners. A number of the places that DO not offer loaners arrange for a ride to get you to work.
Car washes, etc - that is more along the lines of some of the luxury brands ...