Last post on Sep 18, 2008 at 9:59 AM
You are in the Smart Shopper
What is this discussion about?
#151 of 180 yes - warranty work is a break-even, at best,
May 24, 2003 (7:42 am)
and depending on the manufacturer (DCC, for instance), it's a guaranteed loser.
mass - you're right - I was never talking about oil changes and a vacuum - I'm talking about warranty work only.
#152 of 180 break-even
May 24, 2003 (5:22 pm)
I am totally surprised that it is not a money maker. See, you learn something new every day! If its true, I would guess that dealerships of American cars would be less profitable, as the cars usually require more repairs than Toyota, Honda, etc.
Some dealers, including carmax i believe, advertise that they will do work on any car. Why bother to promote it?
May 24, 2003 (9:05 pm)
Remember, the topic of discussion is warranty work. There is plenty of work to do on a car that is not covered by a warranty.
May 24, 2003 (9:19 pm)
"working" on a car, anyone can do. Doing warranty work, and getting reimbursed by the manufacturer, only authorized dealers can do.
Carmax doesn't do warranty work, except for their own in-house warranties.
May 25, 2003 (5:09 am)
Which infiniti do you have and what do you not like about it so much?
zues- I guess mine and other buyers mind set is more on routine maint service than warranty work. I, as a buyer, am hoping my brand new car does not need any waranty work. I am sure you have seen otherwise in your experience.
May 25, 2003 (7:18 am)
most definitely on your statement. The people I deal with, and throwing myself into that group, wish that maintenance was all we had to deal with. I've dealt with more breakdowns and problems in 7,000 miles than most people see in 100,000 miles, if ever.
#157 of 180 masspector
May 25, 2003 (2:56 pm)
I have a G35. It is an overall great car, but the driver seat is painful due to the seat controls being on the right side next to your leg. There are discussions about this on Edmunds, and a big one on Freshalloy. THere is a tsb on it, but Ive had it done and it doesnt work. The pain is so bad my foot was going numb after my drive today. This should not be happening in a 30K car.
In addition, my dealer has been generally rude and unhelpful. Im not going to go through the details here, but I had an expectation, perhaps incorrect, that a "premium" dealer should provide "premium" service. Frankly my old Honda dealer Curry Honda in Yorktown Heights NY was fantastic and worlds above these guys.
Even Infiniti consumer affairs took over a month to respond to my inquiry. "Sorry for the inconvenience" was all that I got.
May 26, 2003 (4:52 am)
Sorry for the bad experience. I like the G35 alot, but not crazy about the interior look. Just curious because I have a QX4. I have not had a lot of service visits but the ones I have done have been fine.
As far as premium dealers go, just ask my friend about his 99 lexus rx300 that had the oil sludge problem that toyota fought admitting to. They're car dealers. Yeah they have a more expensive product, but I have heard of just as bad or worse experiences from premium dealers as the regular ones.
Thats funny we have a Curry Honda in my area too.
May 26, 2003 (8:01 am)
I know Curry has a few stores outside of Westchester. They are headquartered near me. Most of their stores are guilty of "highway store syndrome" ie they are horrible. The Honda delaership, for some reason, is a huge exception. Their service is really great; they are very friendly, and their general manager is nice too. So their are always exceptions.
You are correct regarding the variations in dealer quality regardless of price point. Many Infiniti dealers appear to go the extra mile for their customers, based on what I have read. Mine unfortunatly has an attitude.
May 28, 2003 (7:30 pm)
Sorry guys... I've been out of town for a few days. Man... look at all the commotion I caused with (what I thought) was a simple question.
>How much of a savings are we talking about???
About $2000 (plus the interest financed over 4 years)
>What is the service reputation of the dealer you intend to service your new car?
Dunno... I don't even know anyone that owns a Subaru. :/
>What kind of grief do you have to go through to save some $$$ at the other dealers to buy the car??
Nothing so far. I spent a few minutes via email to one of the dealers in Austin and that's it. I haven't been in the actual store so I don't know if there are any specific hoops I would have to jump through.
>How long do you plan on keeping your car?
I've had my Miata for about 9 years so I would anticipate having the WRX for longer if it holds up (which I expect it will). The only reason I'm getting a new vehicle is the Miata is no longer practical with 2 kids.
Thanks for all the input guys!