Last post on Sep 18, 2008 at 9:59 AM
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What is this discussion about?
May 23, 2003 (6:20 am)
but not possible - he's been this way for 20 years, ever since Landmark Chevrolet (nation's #1 selling Chevy dealer) built their megastore on North Houston.
#142 of 180 dglozman - Hey, no one said you were inconsiderate -
May 23, 2003 (6:21 am)
I was telling the story from ONE dealer's perspective.
BTW - this discussion, from my perspective, has NOTHING to do with maintenance - I'm talking about warranty work.
#143 of 180 dglozman
May 23, 2003 (6:29 am)
I did the same thing when I got my Miata. The local dealers didn't have the one I wanted so I went out of town. Then again, one of the local dealers are a bunch of frickin' idiots so I get my maintainence work done at the Honda dealer.
May 23, 2003 (8:47 am)
I bought a Honda Odyssey at a different dealer than I used for service. It wasn't about price, they all went at MSRP. It was about I could get one 2 months earlier at the dealer I bought at.
I went to my closest Honda Dealer for service. All maintenance and 2-3 recalls. The washed my vehicle every time I had it in, even if just for an oil change. They always had it ready at the promised time an at the quoted price. I gave them top marks on everything they did.
I traded in the Odyssey on a Toyota 4 Runner. I have had one oil change at the Toyota dealer where I bought it. It took 2 hours because they don't schedule oil changes. It's first come first serve. They didn't even put paper floor mats and plastic seat protectors in my new truck. Honda always did that. No wash either. I told them the Toyota service manager that I was not happy with my service and wanted a form to fill out. I said they slopped up the inside of my truck, and an oil change took 2 hours and I want the dealer to know I see some areas for improvement.
He said they have no such service rating forms. I found out it was true. Honda had a bulletin board full of rating forms with all outstanding ratings. some were mine.
I am going to see if the Honda dealer will do my service on my Toyota. It may make an interesting advertisement for Honda service. .
May 23, 2003 (9:04 am)
My CR-V was washed inside and outside as well. All the mats were protected too. and I got satisfactory form in the mail in 2 or 3 days. Gave them highest marks. And again I didn't buy my car there...
#146 of 180 Service business.
May 23, 2003 (6:39 pm)
In my area there is not a service department that has so much business that they can afford to turn away business from people that didn't buy there. However, where it will make a difference is in the extraordinary circumstances that require the service manager to make a judgement call. For instance, Ford allows a dealer to only do so many dollars worth of after-warranty adjustments each month. So if your car has 61,000 km and needs warranty work, the first thing that they check is where the car was bought. If we sold it, then we will be happy to use our AWA budget to get it fixed. If you bought it elsewhere, then you may have to go elsewhere to try and get the warranty work done.
May 24, 2003 (4:51 am)
After rereading some of these posts, I think some of the confusion may be coming from different definitions of "service". I think you are refering to warranty work that the customer does not pay for. I think others, myself included, are refering to all service work, including routine maint., etc that the customer does pay for.
#148 of 180 Isnt warranty work profitable?
May 24, 2003 (4:53 am)
I think this thread is hugely important, as most people are concerned about their ability to get good service at dealers other than where they purchased.
My overriding question is that I always understood that warranty work was very profiable, and in fact most dealers maker far more money in the repair bays than the selling floor. If this is true, I would think it would be in a dealers self-interest to accept as much warranty work as they can. Some edealers actually advertise that they will serivce your car even if you did not buy it there, so there must be profit in it.
I can understand that a dealer will give priority in appointments to people who bought there, but there is no reason why other epople should be treated poorly. Obviously there could be many reaons why the car was not bought there; sometimes due to price/availability, and sometimes because they just moved 1000 miles. The buyer should not be penalized for this.
Obviously manufactures have different policies that the dealers follow. For example, I own an Infiniti (never again), and they give loaners to anyone who is in warranty. I have a friend would bought a used Caddy Deville, and goes to another dealer for service and he loves them..loaner and all.
Ive been thinking about buying a new Ford, and there is a dealer who is quite close to me, and another one 10 miles away. THe latter dealer has the car I want, and I will probalbe get a better price from them, as this particular car has sat on their lot since last september..so Im hoping they will want to dump it. But since its a Ford, I know I will have to bring it in for service a lot (ive owned two fords already), so the closer dealer works for me. I am trying to figure out how to get the best servoce from them, even thinking of going to the owner (who I know), and seeing if can get me the car cheap (which I doubt). I may buy an ESP warranty maybe that will help!
May 24, 2003 (5:24 am)
warranty work for the dealership is barely profitable...The profitable part of parts and service is customer pay service work.
May 24, 2003 (6:24 am)
is usually a loser, in the end. The techs don't get paid as well on warranty work, either, so they're less motivated.