Last post on Dec 09, 2013 at 7:21 AM
You are in the Buick Rendezvous
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Buick Rendezvous, SUV
#1952 of 2541 Don't Call It a Recall
Feb 08, 2008 (9:44 am)
Got a letter from GM stating that the 2002 Rendezvous has the potential to "develop a small crack at the base of the fuel fill tube near the fuel tank that can allow ffuel vapors to escape and cause liquid fuel to drop to the ground during refueling and normal driving."
The letter states that if you think you have this problem, you should schedule an appt. with a GM dealer to get it repaired.
I wonder if this has anything to do with the gasoline smell I notice in the car sometimes.
Here's a PDF of the letter I got:
#1953 of 2541 Re: Don't Call It a Recall [netnerd]
Feb 08, 2008 (10:26 am)
Unfortunately all manufacturers have these "notifications", or sometimes even worse, "silent recalls". Reminds me of the sludge problems that were ruining Toyota 6 cylinder engines a few years ago, used in Toyota and Lexuses. If an engine was damaged due to the problem, and the person KNEW to complain at the dealership, they got a free engine. I think they called it a "campaign".
No manufacturer wants the stigma of "recall' associated with their products.
#1954 of 2541 Re: Don't Call It a Recall [netnerd]
Feb 08, 2008 (7:17 pm)
Ya. My wife got the same letter for her 2003 FWD RDV as well. One those politically written "don't call us unless your vehicle has this problem. And if it has this problem, its repair is free - if you show the GM dealer this letter". From a campaign perspective, excellent marking technique. re: Its not a recall or free repair (if your vehicle "proactively" needs it). Its only a free repair if your vehicle has the problem - from a "reactive fix" perspective. So... If 20% vehicles has the problem and say 10% of the folks remember to show their letter (assume they didn't lose the letter) at the GM dealer, GM only needs to fix 10% of the vehicles "for free". And if the vehicle is sold to another and that new ower takes the "broken problem" to a non-GM dealer, the problem won't appear on a formal GM/Buick recall list. Thus, the customer pays (out of their own pocket) the non-GM auto shop to fix the gas leak. In the end, GM may end up paying for only 10% of the vehicles to be repaired. For a formal recall perspective, 100% target of vehicles are formally logged and recalls are done on a proactive approach - whether your vehicle has the "gas leak" problem or not.
Long story short... Their approach on this one is more then a political campain. Its how to reduce their repair costs.... And keeps more dollars in their pockets. To me, very unethical way to fix a known gass leak problem.
#1955 of 2541 Re: Don't Call It a Recall [spike99]
Feb 09, 2008 (7:17 am)
Just to put it in a different perspective, they have already identified the vehicles they believe are most subject to the problem and have officialy recalled them. The warranty extenstion is just in case others may develop them problem. To me it would seem to be a large waste of time effort and money ro replace things that aren't broke (and may never break).
#1956 of 2541 Re: Don't Call It a Recall [netnerd]
Feb 09, 2008 (7:35 am)
netnerd, if you smell raw fuel and your not actually at the gas station, or driving behind some other vehicle that may be leaking, or have the SES light on because of fuel cap problem, I would definetly get it checked. Sooner is better then later.
#1957 of 2541 Re: Don't Call It a Recall [ray80]
Feb 09, 2008 (11:53 am)
If your vehicle has a "high risk" of a known braking problem, then mandatory recall is done. If your vehicle has a "high risk" of known steering problem, then immediate recall is done. If your vehicle has known "high risk" of seat belt problem, then immediate recall as well. These are all human safety issues and without too much debate, a recall is done. To me, a recall isn't a bad thing. Its actually a "good thing". Good thing because Buick is willing to "proactively" fix the under designed item. And yes, under design items happen all the time - in any industry. To me, a recall shows that "they care" and are willing to fix 100% of the vehicles involved - before others are hurt.
If your vehicle has a "high risk" of known gas leak, then a "campaign" to get it fixed is acceptable? To me, leaking gas is a human risk issue as well. Just like brakes, steering and seat belts. Too bad "the jury" is still out on their leaking intake gaskets and known electronic problems. Especially ib tger 2002 RDVs.
A "campain" is a means to keep more dollars in their pocket - by fixing less then 100% of the vehicles involved. That's the bottom line behind their political correct written words...
Something to think about....
#1958 of 2541 2004 RDV Stalling Problems -Anyone Else??
Feb 17, 2008 (1:18 pm)
First Forgive me if this has been asked / answered already.
Keep in mind all repair made by dealer...
In last year- have had to replace:
- moonroof -(bad motor):
-door switches (stopped working);
-a pulley (loud squelching);
-Onstar;--ok so this I saw coming,,,,,,,but since December 2007 my electric system went dead and replaced ignition switch, battery, they also found oil leak on intake manifold,,,,luckily most covered by extended warranty. But then the squelching began again so they sprayed wd40,the rain was blamed. ....
This past week,,AWD / Antilock brake lights come on --they have to replace a brake sensor and found something faulty in my braking,,also squelching now blamed on bad power steering pump,,,,again most covered by a warranty.
BUT a Problem that has been consistent is it stalls when at slow speeds, usually 5-10 miles when turning, onto a drive way, parking lot, etc,,,,,doesn't happen often,,,about 1 every four months,,,,,plenty of gas and no dummy lights,,,Onstar runs diagnostic at the time but no problems noted . Had it looked at for this problems at 19,000 miles,,,(currently at 44,000), back then no source of problem could be found, and they stated that without a code,,,,,,,Now, they state that a TSB suggests the fuse box in engine compartment be changed due to corrosion. Warranty wont cover this,,I am insisting that since this problem was originally brought to their attention two years ago,,that they cover it.. I know that was wordy,,but any one else go through this,,,,,,,,any help would be appreciated..... thanks
#1959 of 2541 Re: Fuel Gauge problems [onebadputter]
Feb 23, 2008 (6:07 am)
The fuel guage on my 2002 CXL would go to empty and the low fuel light would come on whenever the car idled for over 2 minutes. I finally took it the Buick garage and they said the fuel guage sensor would have to be replaced, $541, then they discovered there was a recall to change the fuel tank ..... do you think I should have to pay for changing the sensor since it's located in the fuel tank (I can see paying for the part, but not the installation)?
#1960 of 2541 Re: 2004 RDV Stalling Problems -Anyone Else?? [justwinnbaby1]
Feb 23, 2008 (2:55 am)
Tell them to take a look at the fuse box and just tell you if it is corroded. This will take them 5 minutes, insist this CHECK should not cost you a penny.
If they come back saying it is corroded, then you are correct, this condition could be causing the stalling and since you brought it up to them before the warranty expried it would be covered by GM. It's important in these cases to make sure they document your complaint in the service record WORD for WORD. Don't let them get away with anything less otherwise you won't have a leg to stand on in post-warranty claims.
If they don't find corrosion, then the problem lies elsewhere.
When it stalls, does the engine sputter/cough and then stall (which would lead me to other issues than just electrical) or does it turn off very abruptly (more electrical in nature then).
#1961 of 2541 Re: Fuel Gauge problems [vabuick]
Feb 23, 2008 (2:57 am)
Totally agree with you. They should only charge you for the part if you qualify for the free tank. After all, the new tank will not come with a new sensor, SO if you tell them you aren't paying for the sensor they still have to take the old sensor out of the old tank and install it in the new tank. So you're not increasing their labor by one minute.
Insist on this.... demand to speak to a service manager. If you don't get what you deserve go to another Buick dealer, or even a Pontiac/Chevy/Saturn (in that order, that's how familiar they would be with this vehicle). Changing a fuel tank isn't very vehicle specific.