Last post on Nov 24, 2013 at 8:47 AM
You are in the Buick Rendezvous
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Buick Rendezvous, SUV
#1854 of 2539 Re: Fuel Gauge problems [onebritelady]
Sep 12, 2007 (4:43 pm)
UPDATE: My Car was ruled a Lemon and I still can't get GM to do what's right
My car was deemed a lemon by the Better Business Bureau in a hearing against GM in June of 2007. They were ordered to buy back my vehicle as they never notified me of the fix and "supposedly" there has been a fix for this problem since Nov 2006. The arbitrator of the case sighted that this issue could cause "Serious Injury or Death" and even ordered GM to pay my attorney fees. I could not afford to park my vehicle and buy something else to drive while I waited for GM to make things right.
I notified my dealer of the fuel gauge problem when I bought my vehicle (within 2 weeks). After fighting for a year to get something done with it they now tell me there was a fix for the past 10 months (Nov 2006)!!!! Bull crap! My service rep checked for a new bulletin on this issue at least every 2 weeks and there was not a fix for my car during that time. I seriously believe that they backdated that bulletin to make it appear the fix was available long before it ever was. It wasn't until I hired an attorney that GM decided to respond to my complaints. Other than that they kept losing my records and saying that they had not talked to me previously.
GM had my Onstar number, my cell number, my home number and my address they could have sent me certified mail to tell me there was a fix to my car.. but they didn't. They continued to put my life, my husbands life and my 3 children's lives in danger every time we used our vehicle. Now, almost 3 months after they were ordered to buy back my car, I still had not received my buy back offer. Then today as I am at the dealership looking for a replacement vehicle, I get a settlement offer thousands off from what I was expecting..to be honest it is a slap in the face and not even half of my payments in the past year.
When talking with the buy back rep she informed me that she was going to try to talk to her superior because it wasn't right and they deducted parts of my loan that they are not allowed to in my state and she would call me back. She then called me back and stated that(off the record of course) that they were sorry to have to even present me with the settlement offer and that she was in disagreement with her superior and that she felt I should seek further legal action as others were getting far more fair decisions by choosing not to go through the buyback and suing GM.
My families lives have been endangered every time I take the road unless my tank is full. What if I pulled out to pass a car on the highway and I stall out in oncoming traffic with no where to go? GM has left me drive this car 3 months after it was ruled a lemon and more than a year after I reported the problem, never notifying me there was a fix NOR posting a bulletin to the correct place the service manager at my dealership could have located it to see if there was a fix available. I personally watched her check the computer for updates of a fix on numerous occasions all with the same result, "no fix available, engineers are working on the issue." I wasn't even asking for damages or inconvenience at this point, all I ever wanted was a fix and when that wasn't available I wanted them to buy it back and refund what I have paid.
GM was supposed to buy it back in 30 days. I think I am going to take her advice and tell the buy back division to close the case and just plain outright sue GM. I am tired of big business walking on the little guy (or girl in this case).
This car soured me on the Rendezvous.. but GM's blatant neglect or concern for my family in this issue has soured me on the company itself and my brother is GM employed. I had 7 years brand loyalty and a lot of car buying years ahead of me. They just blew that out the window.
Anyone else feel the same on this or have the same issue with GM not following what's right or ordered? I am not happy about going back to court but with already winning the other issues and it being declared a lemon I feel I am being forced to stand up for my family on this one. Sad thing is... had they come across with the right settlement amount and just refunded what I paid in full, I would have signed for a new Buick Onclave today. I was actually at the dealership when the settlement letter came to their sales manager. Darn it, I liked that Onclave too.. but certainly my dollars won't go there now. I am so disappointed in GM. Looks like I'll be a Ford or foreign car girl from now on. ick BOOOOOO HISSSSSS!!
#1855 of 2539 Re: Fuel Gauge problems [onebritelady]
Sep 12, 2007 (6:04 pm)
Many thanks for posting your long history with GM and the details with your Rendezvous. I can't comment on what GM didn't or should have done for you, and your "lemon" RDV. I do know that your story isn't alone. I hear "sloppy service" reports from GM many times over. Much more compared to 70s, 80s and 90 models (and GM's attitude of servicing what they sell). It's sad that over seas auto makers (like Honda, Toyota, Kia, Hyundai, etc. etc.) are taking MORE the North American market share - every year. Not because they have a better product (that has more gadgets, has better MPGs, is more comfortable, etc. etc.) but because "they" (the over seas folks) focus on customer service. Customer service that is better then their competition. When our 2003 RDV goes and when our 2001 Safari van goes, I too am looking at a non-GM replacement. Currently, I have my eyes set on Kia & Hyundai. One of these companies will build our next vehicle replacement. No more GM for me either....
Hope this helps - some how....
#1856 of 2539 Re: Fuel Gauge problems [onebritelady]
by Stever@Edmunds HOST
Sep 12, 2007 (7:17 pm)
Did you go back to the BBB and ask them for help in enforcing the arbitrator's decision?
#1857 of 2539 Re: Fuel Gauge problems [steve_]
Sep 12, 2007 (7:20 pm)
This all happened today.. I will let my attorney take it from here. I am burnt out on the whole situation.
#1858 of 2539 Re: Fuel Gauge problems [onebritelady]
by Stever@Edmunds HOST
Sep 12, 2007 (7:34 pm)
Ah, everyone will defer to the attorney then. The good part is that the attorney can take some of the load off you. Good luck!
#1859 of 2539 Re: Fuel Gauge problems [steve_]
Sep 21, 2007 (11:18 am)
I have experienced the same issue with the fuel guage in my 2005. We took it in to get fixed under the warranty and they replaced the tank sensor saying that was what they thought it was. It still did not work correctly after that and all we were told was same thing about Buick knowing about the problem and were working on it. Now we are without warranty so it seems like we are going to have to live with it until we can get rid of it. Are there any other avenues we can persue to get this problem fixed?
#1860 of 2539 Re: Fuel Gauge problems [onebadputter]
Sep 21, 2007 (2:57 pm)
Depends... whether the dealership manager will do anything for you. Explain your situation & maybe....you might get somewhere.
My experience was basically: "SOL!".
#1861 of 2539 please help this 2002 Rendezvous is so bad
Sep 23, 2007 (11:17 am)
first the service engine was one and off again so was the check oil after i changed oil . then all of a sudden the engine started to sounded like it just wanted to take off like it was taken speed then if i am at a red light then take off it pushes force with alot of tourque. the brake fluid light is on and its killin my gas like crazy a mechanic said it could be the computer or the sensor it driven me crazy couse i dont know how much it gonna be but if any body can help and give me advice i would need it this buick is so nice but the make of it is horrible it is not reliable at all
#1862 of 2539 2003 RDV FWD - First front wheel bearing is gone...
Sep 25, 2007 (6:13 pm)
My wife has a 2003 RDV FWD model and this morning, I took her in for its usual QTRLY engine oil change, max 3 year Rad flush / DexCool anti-freeze replacement and also asked them to investigate a "louder then usual" howling in her front end. Some vibration on the steering wheel at high speeds but the louder then usual howling was becoming a concern. They discoved front left wheel bearing on our 2003 RDV (with only 80K kms / 50K miles) is too worn out. They plan to replace its front left wheel bearing. However, they said the front right wheel bearing is still ok.
Should I ask them to replace the front right wheel bearing as well (while she's still on the hoist) or see how long its right side wheel bearing lasts? When replacing a front wheel bearing, "should" both be replaced at the same time (for tension balance across entire front end) or does it really matter if one replace now and the other side replace 1+ years later?
#1863 of 2539 Re: 2003 RDV FWD - First front wheel bearing is gone... [spike99]
Sep 26, 2007 (5:03 am)
I don't think I would replace it (right one I mean). From what I have seen here and other places, they just seem to go whenever they want to, meaning just because one is bad it doesn't mean the other is going to go bad soon. Plus the cost of the bearing hub assembly would cause me to not replace until (or if) needed at some time down the road.