Last post on Nov 07, 2013 at 7:33 AM
You are in the Toyota Highlander
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Toyota Highlander, SUV
#5293 of 5330 Re: 2012 V6 Highlander Steering Clunk [highland6]
Oct 13, 2012 (7:06 am)
We have had a similar problem since buying our 2012 Highlander Limited AWD in June. It now has 7K miles. The steering clunks about 1 out of 10 times and only when turning to the right. Been back to the dealer 3 times and they are unable to reproduce. It is driving my wife crazy! Her friend bought a 2WD Highlander 2 weeks later. It had the same issue except it clunked going both directions. Again, the dealer was unable to reproduce. She got so frustrated she took it back and got a Sienna. It may or may not be a safety issue, but Toyota has a real problem that they need to address. I know that we will not purchase another Toyota product unless we get some resolution on this one.
#5294 of 5330 Re: 2012 V6 Highlander Steering Clunk [bclayton1]
Oct 23, 2012 (1:12 pm)
Intermediate shaft clunk is pretty common across many Toyota. This is a design flaw and I can't understand why it is still present in current design. Good news it is relatively easy to fix. You can search on the web, there are Toyota TSBs with repair description. There is no need to replace intermediate shaft. There is a special inexpensive grease syringe kit and grease needs to be injected in the intermediate shaft. This is easy DYI project. There is even easier fix approach on the web. Intermediate shaft needs to be disconnected from the steering wheel, then compressed and decompressed 10 times to re-distribute grease inside of it, and re-assembled. I did this fix on my 2009 Camry a year ago and it is still clunk free. My 2008 HL never developed clunk problem. I understand your car is still under warranty, so go talk to the dealer and request them to re-grease intermediate shaft . I don't understand why they are giving you so much grief over this simple issue. If your dealer will not cooperate find another one who will. I don't know if there is a TSB specifically for 2012 HL but intermediate shaft has same design across many different Toyota models and production years.
T-SB-0296-08 September 16, 2008
Steering Intermediate Shaft Noise
2006 Highlander HV
2004 – 2005 Highlander
2004 – 2006 Solara
2005 – 2006 Avalon
2003 – 2006 Camry
Some customers may hear a clunk, pop, or knock type noise when turning the steering wheel left or
right. Use the following procedure to lubricate the intermediate shaft and address customer concerns.
Remove, Lubricate, and Reinstall
Grease Kit 04007-76133 2 Cylinders (4 g)
Grease Kit 04007-76248 5 Cylinders (10 g)
#5295 of 5330 serpentine belt
Nov 08, 2012 (8:57 am)
I have a 2002 V-6 4WD Highlander with 74K miles. I am wondering about the likely service life of the serpentine belt, and also of the timing belt. What is your experience with these parts? Thanks for your information.
#5296 of 5330 Re: serpentine belt [soco4]
Nov 08, 2012 (6:38 pm)
I just had the timing belt, water pump, serpentine belt and some seals replaced on my 2005 V-6 4WD Highlander. The manual calls for only replacing the timing belt at 90,000 miles (my was at 93,000) but it makes sense to do the others at the same time as the timing belt as the engine is already apart. Most dealers will recommend this and to me, it made sense. Your year may be different so I recommend checking the manual for when to do the timing belt. Don't let it go though - some engines can be severely damaged if the belt breaks while you are driving. For reference, I shopped around (Toyota dealers only) and, with a coupon the whole thing was about $830 - included new radiator fluid and I believe 2 of 3 engine seals. Btw - I found in my area that all you have to do is mention a coupon and the dealers will take 10% off their starting price for the job. There seems to be some debate also about replacing the idler pulley and tensioner pulleys while they are in there. This added $300 to the cost so I let the dealer inspect them and left them alone when the dealer said they were fine. Hope this helps.
#5297 of 5330 Re: serpentine belt [agbos]
Dec 13, 2012 (8:16 pm)
I have 86,500 miles on my '05 Highlander. Should I try out a local shop or stick with the dealer?
Here is what my dealer gave me.
$499.95 to replace the timing belt (replacing the drive belt is included in this)
$873.22 to replace the timing belt, drive belt, and water pump
The 90K service includes having the timing and drive belts replaced but not the water pump which will cost about $744.82. Adding the water pump replacement to this service would cost about $1,091.72.
I'm not sure if they mean everything will cost me $1,091.72 or not.
#5298 of 5330 Re: serpentine belt [05highlander05]
Dec 14, 2012 (4:56 am)
You need to find out what's included in 90K service. I'd think they will replace filters (easy DIY). Sounds like belts+water pump best option here. If you decided to replace timing belt then replacing a water pump at the same time makes a lot of sense. If you know a local shop that has good references then get a price quote from them, it will be at list $200-300 less than dealer's price. Going with the dealer will cost you more but might save you a lot of grief since dealer most likely will have the job done properly. How much longer are you going to keep the car? If you don't have any issues with water pump then timing belt not likely to go bad for another couple years.
#5299 of 5330 Re: serpentine belt [luckyseven]
Dec 14, 2012 (10:38 am)
Now my dealer told me their original quote didn't include labor???
#5300 of 5330 Re: serpentine belt [05highlander05]
Dec 14, 2012 (5:17 pm)
what's their quote with the labor?
#5301 of 5330 Re: serpentine belt [luckyseven]
Dec 15, 2012 (9:19 am)
$110 per hour, it takes about 6.5 hours to complete. I wish I knew a dependable local shop.
Dec 15, 2012 (11:30 am)
When I had a coolant leak in 2009 and 42k miles my dealer replaced my water pump at the same time. Now at 86.5kmiles I'm getting prepared to do the 90k miles maintenance along with the timing belt. There's no need to replace the water pump 48k miles later is there? Do I even have to do the 90k maintenance. Looks like its just checking things and air filters.