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Toyota Highlander Maintenance and Repair

4692 messages,  Last post on Nov 28, 2009 at 3:26 PM

You are in the Toyota Highlander Forum. Your Hosts are steve_ & tidester

What is this discussion about? Toyota Highlander, SUV


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#4152 of 4692
Re: it depends... [phrosut] by carbuff10
Sep 28, 2007 (7:10 pm)
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Replying to: phrosut (Sep 28, 2007 11:14 am)

You bring up a good point. Some of the costliest warranty work may involve items that are not directly related to required maintenance such as computer components, A/C, audio, power doors/windows and even the power sunroof as mentioned by earlier postings. You must have a non-Toyota extended warranty as I am not aware of such an incentive with Toyota's extended warranty.
 
Desertguy brings up another point regarding the quality of service at dealers or independent shops. Unless you do the work yourself, you are relying soley on the shop's word that the work promised was actually performed and preformed correctly.
#4153 of 4692
Re: it depends... [carbuff10] by desertguy
Sep 29, 2007 (4:44 am)
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Replying to: carbuff10 (Sep 28, 2007 7:10 pm)

Investigate the Toyota Extended warranty( I wouldn't have a third party) On the Toyota Financial Services page. http://www.toyotafinancial.com/consumer/tfs.portal;jsessionid=2x2vGWWP4v0mJBsxm3- J5nJ9jh8z8QBWTvRfsHglkjyTjsS7GZfhL!11052576!195376879?_nfpb=true&_pageLabel=pg_T- CUVProtectionPlan
 
Check out what it covers which is virtually all components of the car except wear items such as brake pads. A couple added points: It provides a free loaner when car is out of service and it is transferable if you sell your car which is a great incentive for the new buyer.
 
I have the 7 year 100,000 mile Platinum Warranty with 0 deductible. Cost me $804. Ignore the pricing on the web page as dealers can and do charge whatever they want. One major problem with the air conditioning will pay for it.
#4154 of 4692
Re: it depends... [desertguy] by carbuff10
Sep 29, 2007 (3:12 pm)
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Replying to: desertguy (Sep 29, 2007 4:44 am)

Thanks for the warranty link. I have looked into Toyota's extended warranty and I would not purchase any other than the manufacturer's warranty. You are correct about the prices that they are all over the range. There were postings on other forums, I believe Prius', that had info on where and how to go about purchasing one.
 
My comment about the refundable cost of warranty should one not use it at all was directed at "phrosut" as he/she stated that he/she was on his/her way to a complete refund of warranty purchase price for not filing a single claim. Far as I know, Toyota's plan does not have this clause. I did hear that some third party warranty does offer this benefit.
#4155 of 4692
Re: it depends... [carbuff10] by desertguy
Sep 30, 2007 (2:22 am)
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Replying to: carbuff10 (Sep 29, 2007 3:12 pm)

On another forum, a message was posted that the person had the extended Toyota Platinum Warranty and the refund clause if it was not used. Before jumping all over him about how that can't be, I contacted Toyota Corp. and they told me that yes it was a dealer only option and while most did not offer it, a few did. This dealer was on the right coast.
#4156 of 4692
Re: it depends... [desertguy] by carbuff10
Sep 30, 2007 (9:32 am)
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Replying to: desertguy (Sep 30, 2007 2:22 am)

This is the first time I've heard that Toyota's extended warranty is refundable if not utilized. It sounds like something worth looking into. But, I have a feeling that the dealer who does offer this option will ask for something close to MSRP for the warranty and are not included on the list of dealers posted in an another forum (Camary, not Prius) who were offering the warranty at competitive prices.
Another decision to ponder as to which way to pursue.
#4157 of 4692
Ext Warranty money back by phrosut
Oct 01, 2007 (11:17 am)
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I have the Toyota Platinum extended warranty, purchased from my dealer. I was going to buy it online as I had about 33,000 miles on the car, but called my dealer and they matched the online price and also offered the "money back" policy for another couple of hundred $$ IIRC.
 
The "catch" on the money back is that you have to submit the required paperwork in a very narrow window when the 7 years is up, mileage doesn't matter. (2 weeks comes to mind but I may be remembering incorrectly). You also have to prove that you still own the car with a copy of the current registration.
 
We've marked calendars, and made notes, and have the exact time programmed into an electronic calendar. I may take the required paperwork to the dealer just before I send it in and have them verify it and confirm that the company is still in business (the warranty-money-back company).
 
Phil
#4158 of 4692
Re: Ext Warranty money back [phrosut] by scottgbwi
Oct 01, 2007 (12:32 pm)
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Replying to: phrosut (Oct 01, 2007 11:17 am)

I'm just curious phrosut, if you get a minor repair issue that may only cost around 100 bucks, you just going to eat the cost? Hoping that you can get a full refund if you have no other problems.
#4159 of 4692
Re: Ext Warranty money back [phrosut] by carbuff10
Oct 01, 2007 (9:08 pm)
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Replying to: phrosut (Oct 01, 2007 11:17 am)

It sounds like a third party (non-Toyota) is involved in the refund program. One has to decide if $200 or so extra on top of Toyota's extended warranty is worthwhile hoping one does not need to use the extended warranty.
#4160 of 4692
Re: Ext Warranty money back [scottgbwi] by phrosut
Oct 02, 2007 (10:02 am)
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Replying to: scottgbwi (Oct 01, 2007 12:32 pm)

Actually a minor repair issue of $100 I'd pay for. It's the one's at or over $500 that would be the REAL gamble: fix it and get the warranty money back? or fix it, then fix something else, then something else, etc.
 
The module for the heating/AC was $900 plus labor (as posted here, IIRC) and was a big factor in my buying the extended warranty. Since then, there've been posts detailing the simple repair that those units usually need.
 
The sunroof repair is another biggie, but that problem hadn't been yet posted when I got the warranty. I'd use the warranty for that!
 
Phil
#4161 of 4692
Re: it depends... [desertguy] by aerosnow
Oct 03, 2007 (4:27 am)
Reply

Replying to: desertguy (Sep 29, 2007 4:44 am)

I looked around all the websites, where did you get it for $804. $880 was the best I could find.
 
Thanks in advance.

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