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SUVs Toyota Highlander Toyota Highlander Maintenance and Repair
4694 messages, Last post on Dec 01, 2009 at 7:16 AM
You are in the Toyota Highlander Forum. Your Hosts are steve_ & tidester
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... on the failure, the cost and the general attitude of both parties at the time. receipts are usually sufficient to "prove" proper oil changes. the law states that any maintenance REQUIRED can be done by someone other than an "official" service dept. Warranties cover failures, and an inspection will not prevent a failure in most cases. If you can inspect for a bad bearing, Toyota will still fix it under warranty if they agree it is bad. If you cannot inspect for it (a bearing or anything else), you need to find someone who CAN inspect it (no one does it for free), then if something is found, Toyota will do their own inspection and perform the replacement under warranty.
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Replying to: kenlw (Sep 27, 2007 5:52 am) "Any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty" It sound as if there is a lot of room for argument in the the manufacturer's favor if warranty issues do arise depending on the type and cost of the warranty work. Recently having purchased a new vehicle and looking into which route to take for maintenance (Dealer, independent shop, or do-it-yourself) one would want to make sure warranty issues will not be a problem if required maintenance was performed by the owner. All Toyota dealers and most independent shops with properly licensed mechanics performing the maintenance will eliminate any warranty issues but do-it-yourselfers are taking a risk, however small that may be, that Toyota will prevail in a court of law. The question would then be, is all this worth the savings one will accrue by doing it yourself. Probably not especially if you are planing to purchase extended factory warranty. Just might have to cough up the scheduled maintenance cost however unreasonable and sometimes unnecessary they might be.
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Replying to: carbuff10 (Sep 27, 2007 8:51 pm) I'm 3/4 of the way to the end of our extended warranty and still hoping for my money back as we've still had no warranty work done in 75K miles. Phil
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Replying to: carbuff10 (Sep 27, 2007 8:51 pm) That is only half the reason for DIY maintenance. When you hear all the stories about forgetting to tighten the drain plug or oil filter or just forgetting to put the oil in all together, it is scary. Also you can't be sure what grade oil they are actually putting in. When they do a quick change, they often don't let the oil completely drain before screwing the plug back in. I KNOW I do a better job than the dealer with that kind of maintenance. I keep a log and receipts for the oil and filters and have never had a problem. |
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Replying to: phrosut (Sep 28, 2007 11:14 am) Desertguy brings up another point regarding the quality of service at dealers or independent shops. Unless you do the work yourself, you are relying soley on the shop's word that the work promised was actually performed and preformed correctly.
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Replying to: carbuff10 (Sep 28, 2007 7:10 pm) Check out what it covers which is virtually all components of the car except wear items such as brake pads. A couple added points: It provides a free loaner when car is out of service and it is transferable if you sell your car which is a great incentive for the new buyer. I have the 7 year 100,000 mile Platinum Warranty with 0 deductible. Cost me $804. Ignore the pricing on the web page as dealers can and do charge whatever they want. One major problem with the air conditioning will pay for it. |
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Replying to: desertguy (Sep 29, 2007 4:44 am) My comment about the refundable cost of warranty should one not use it at all was directed at "phrosut" as he/she stated that he/she was on his/her way to a complete refund of warranty purchase price for not filing a single claim. Far as I know, Toyota's plan does not have this clause. I did hear that some third party warranty does offer this benefit.
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Replying to: carbuff10 (Sep 29, 2007 3:12 pm)  I contacted Toyota Corp. and they told me that yes it was a dealer only option and while most did not offer it, a few did. This dealer was on the right coast.
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Replying to: desertguy (Sep 30, 2007 2:22 am) Another decision to ponder as to which way to pursue. |
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I have the Toyota Platinum extended warranty, purchased from my dealer. I was going to buy it online as I had about 33,000 miles on the car, but called my dealer and they matched the online price and also offered the "money back" policy for another couple of hundred $$ IIRC. The "catch" on the money back is that you have to submit the required paperwork in a very narrow window when the 7 years is up, mileage doesn't matter. (2 weeks comes to mind but I may be remembering incorrectly). You also have to prove that you still own the car with a copy of the current registration. We've marked calendars, and made notes, and have the exact time programmed into an electronic calendar. I may take the required paperwork to the dealer just before I send it in and have them verify it and confirm that the company is still in business (the warranty-money-back company). Phil
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