Last post on Nov 07, 2013 at 7:33 AM
You are in the Toyota Highlander
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Toyota Highlander, SUV
#3665 of 5330 broken sunroof!
Jul 18, 2006 (6:28 am)
I am looking for some help on how to deal with Toyota. I have a 2004 Highlander. The car is barely 2 years old and the sunroof just stopped working - in the open position!!! The dealer has said that I need to replace the motor and cables and it will cost $1400. The car is 4,000 miles out of warranty (of course I had just driven 2,000 miles the week before) and Toyota has said too bad, the car is out of warranty. But come on! - is it really realistic to believe that a sunroof should break after two years (of course it is not used everytime I drive the car and I paid extra to have the Highlander with a sunroof) Should it be considered under the same warranty as the transmission or other part of the car that is used everytime you drive? I am very upset that there seems to be the "too bad" attitude and wondering if anyone else has had a similar experience.
Otherwise I will just say - BUYER BEWARE! - the sunroof is not warranted separately. I am driving around with a duct taped sunroof and unless I fork over the $1400, there is not much else to be done except continue to tell others that - yup, thats duct tape on my sunroof and no, you should not buy a Highlander!
#3666 of 5330 Re: broken sunroof! [tix]
Jul 18, 2006 (8:51 am)
Hey tix. You sound ticked off.(can't say I blame you) If you have a choice, I would go to another dealer. Many dealers will work with you through Toyota to come to a compromise. This dealer or maybe just this service writer doesn't appear to care. Have you talked to the Service Mgr? That price of $1400 seems awfully high to me. Does the motor make sounds when you push the button? It may be just a cable that snapped. It would be odd if both a cable broke and the motor quite at the same time. Certainly register your complaint with Toyota USA.
I had a new Toyota Supra that was just out of warranty and the windshield wiper motor quit. Cost me $300 to replace. How many times have you heard of that happening? All my many Toyotas have had sunroofs and none have ever failed.
#3668 of 5330 Re: broken sunroof! [desertguy]
Jul 18, 2006 (10:25 am)
You bet I am ticked. I have registered my complaint with Toyota, only to be told I have to work with the service department. My response was why would they want to help me, if you won't. I am in the process of filling out the customer claim form. The service center totally disengaged the sunroof motor so there is no noise or any ability to anything with it. Before they did that, the motor DID make noise. I agree that the idea that that motor AND cable broke and it ALL needs to be replaced would happen is rather strange. I have a feeling its just the easiest (not least expensive) way to fix it. On the side of the service center, they did agree to split the cost, but come on, I looked up how much extra I paid to have a factory installed sunroof - $900.00 -how could it be so much more to fix one? (Plus - we all have been told how important it is to have a factory installed option done vs. a independently installed one)
I appreciate your words of support and advice. I am not going to give up just yet. I still have too much steam to let off.
#3669 of 5330 Mass Air Flow
Jul 19, 2006 (6:07 am)
I have an 01 Highlander with 55k miles and recently had the dreaded "Check Engine" and "VSC" lights come on. I noted the vacuum hose diagnosis here as one potential solution however this time was the MAS/Mass Air Flow sensor that apparently went bad.
I had recently done a larger service to replace brakes, 50k maintenance, power steering fluid replacement, induction clean and was hoping it was minor
For those in metro DC, Koons Arlington charged me $300 and took 20% off of the bill given my recent visit.
#3670 of 5330 Re: Mass Air Flow [mcm]
Jul 20, 2006 (4:13 am)
1. You had an "induction clean."
2. The MAS/Mass Air Flow sensor went bad.
3. Koons was kind enough to give you 20% off?
I'd immediately suspect there's a relationship between 1 and 2, and that 100% off would be much better.
Just a suspicion, mind you.
Power Steering Fluid replacement? Is that in the owner's manuals?
#3671 of 5330 check engine light/ vsc light
Jul 20, 2006 (4:16 am)
I just had pcv valve and number of things done to my 2001 Highlander. I have 54,000 miles on it and within two weeks of the car being serviced the 'check engine' light came on. The dealer is telling me that the A/F sensor is bad to the tune of $250. It's going to cost me $390 with labor. Anyone out there heard of this sensor going so early?
#3672 of 5330 Re: Mass Air Flow [jrfiero]
Jul 20, 2006 (6:23 am)
Hi Jonas -- I hear you. I tried to call thier BS as well but no dice. They claim it just died, no electrical resistance anymore etc. I've spent little $ on it since 2001 so I don't feel too bad however I'm waiting for the other shoe to drop...
#3673 of 5330 Re: Mass Air Flow [mcm]
Jul 20, 2006 (6:26 am)
MAF sensors are extremely sensitive to air quality the vehicle operates in. For example, if you live in an area with polluted air from such things as dust, CO2, smog, etc., your MAF won't last long. The good news is they often can be cleaned and will continue to operate properly afterwards. They rarely just "go bad" on their own. Cost to clean them is approx. 1 1/2 hour labour (roughly $125.00 + or-). Cost to replace one is about $250.00 for the part, and the same amount of labour--say $350 to $400 total cost.
The problem is more prevailent in heavily populated areas.
It won't hurt to continue driving with the check engine light on--more an annoyance than anything--but it may cause the fuel mixture to be a bit on the lean side--not a good thing over long term.
#3674 of 5330 Re: check engine light/ vsc light [paquette]
Jul 20, 2006 (6:29 am)
See my post 3673. It's not uncommon for MAF to get dirtied up at 30,000 miles, if the vehicle is operated in polluted environments--which is not uncommon in many areas of North America.
You could ask the dealer to just clean it. Just don't be too quick to blame Toyota for this problem. It's common to all makes.