Last post on May 16, 2013 at 7:34 AM
You are in the Audi A4
What is this discussion about?
Audi A4, Convertible, Sedan, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2111 of 2367 Re: New 2010 Audi A4 First Service issue [mercops]
Oct 27, 2009 (8:48 pm)
Well, 24 hours later I get a call from the dealer, and then 30 minutes later from Audi Customer Relations department. Part is on its way, here tomorrow and, due to my schedule, will be replacing the defective part in my car on Friday morning. Beside the logistics issue of not having the part in the country in the first place, I am impressed that Audi Corporate did get back to me so quickly and is addressing the issue. I really do love the A4, the dealer has been great and corporate was nothing but professional and took immediate action. Compared to the three oil sensors that went into my then new BMW 2006 325xi this experience gives me hope that Audi will be light years ahead. Audi, if you do read this board, good job to The Exchange in Illionis and to your Customer Relations dept. Now just take care of that logistic management problem you have.
Will post again after Friday after visit to the dealer. Thanks to all for their comments.
#2112 of 2367 Re: New 2010 Audi A4 First Service issue [boas13]
Oct 27, 2009 (9:12 pm)
Sounds like you found a solid dealer that cares. Now if they could clone him and distribute around the country they would have a winning line of cars. Look forward to you post-repair comments.
Oct 29, 2009 (5:05 pm)
Hey, I'm going in tomorrow to diagnose my mystery noise. Was putting it off, but yet another coil pack (the 4th so far) failed today. I'm assuming it failed; typical symptoms. Check engine light, shuddering etc. If I had the money I'd swap all remaining packs out, but I don't and I need xtnd warranty to pay, and of course they do it as needed. Ugh. On the bright side, I'm hoping the mystery noise turns out to be coil pack related. Seems unlikely though. I hate when this crap happens late in the week, because if they can't fix it all tomorrow I'm without car for the weekend. Grr. I will update when I get the results.
Oct 30, 2009 (10:31 am)
So my mystery noise / rattle turned out to be a broken exhaust support. New part was allegedly $500.00 or so. Service center is going to weld the old one and just charge an hour of labor. Whew. Also, my 4th coil pack failed. Was told that a recall is coming for the coil packs. Other forum thread says it will be 2001-2007. I can't confirm that; just know it was the case for my car (2005). And while the recall isn't in effect yet, they have an agreement to do it in advance if people come in w/ bad coils. So, they replaced all of my suspect coils. Good news all around.
#2115 of 2367 Re: New 2010 Audi A4 First Service issue [mercops]
Oct 30, 2009 (10:50 am)
Back from the dealer and it was a very interesting morning. Took about an hour and the Service Advisor said I was good to go. Got in my A4 and found a 2+ inch scratch/cut on the steering wheel leather. Was not a happy camper; they said they would repair it, give me a loaner, deliver my car and then pick up the loaner where I worked 40 minutes away. Received a phone call from the SA, advising they were sorry for the damage and replaced the entire steering wheel with a new one. Got my car dropped off, looking brand new. A bad situation handled very well by the dealer to bring it to a good ending.
#2116 of 2367 Re: New 2010 Audi A4 First Service issue [boas13]
Nov 01, 2009 (4:02 pm)
WOW!!! Sounds like you found a great dealer who still knows how to provide service that exceeds expectations. Now if the rest of the dealers could catch on AUDI would have an outstanding reputation. Thanks
#2117 of 2367 Re: Update [embeeduece]
Nov 01, 2009 (4:09 pm)
You are correct about the recall notice. I received mine in the mail yesterday. The recall number is "Voluntary Emmissions Service Action 28F2/J1"
Under the recall the dealer will inspect and install new ignition coils free of charge. Also, Audi will reimburse owners out-of-pocket expenses for any replacements that were made prior to the recall as long as you have your supporting documents. You can check with your local dealer or possibly get the forms for submittal on-line.
Nov 06, 2009 (9:08 am)
I have just over 45K on my '06 A4. After my recent service they told me rear brakes are at 5MM and front are at 6MM. Does anyone have any idea how much I can expect the dealer to charge for new brakes (front & rear)? I hear they may want to replace the rotors as well. Thanks.
#2119 of 2367 Re: A4 Brakes [af02144]
Nov 06, 2009 (12:39 pm)
Hi af02144: OK...5mm and 6mm...did they say you NEEDED new brakes? Unless you're doing a lot of hard stop-and-go city driving, I would say you have quite a few miles left before this is necessary (maybe there's a brake guy on the forum that could provide specific advice). I'm not a big fan of dealers...my bias is that they're overpriced, and you can get similar quality workmanship and materials at a lower cost at an independent shop. I'm guessing a dealer cost of more than $500 or $600 when you throw in new rotors. Furthermore, my take is that unless you've run your pads down to bare metal, there's no reason the rotors can't be turned. I would at least TALK to a reputable independent shop, develop a relationship, and get an estimate from them before committing to a dealer deal. audiphile1
#2120 of 2367 Dent on the front bumper
Nov 06, 2009 (2:14 pm)
I know there is probaly not a better solution than going to a body shop and relace the bumper. But it would not hurt to try it here. Your kind suggestions are highly appreciated.
I believe I am not alone. Many of us thinks the front of the 09 A4 is really too low, yes, that is how it happened. Right under the fog light, the edgy bumper of my A4 hit something and left a dent on the edge. I tried to get a dent repair guy and he said he could not do anything since this is not a dent on the side or any major part of the body. Plus the bumper is plastic, a bent-in on a plastic edge is not fixable to him.
I have read solutions for plastic bumpers, unfortunately, our A4 edgy bumper is a thick piece that you could not reach in from behind and push the dent out. I tried to use a small device to suck it out (after heating the bumper with hair dryer), but the edge made it impossible for a complete seal, which lost the sucking power. Any thoughts on this? Otherwise, I guess I should convince myself that it is so small a dent or convince myself it is worth it to pay $400 - 500 for a small dent.