- #2107 of 2138
-
Re: New 2010 Audi A4 First Service issue [Mr_Shiftright]
by boas13
-
Oct 26, 2009 (4:29 am)
-
|
|
Replying to: Mr_Shiftright (Oct 24, 2009 10:43 am)
I feel my dealer did go the extra mile but when there is no part in the country, its just simple logistics and it is the corporate office to blame. Just got off the phone with Audi Customer Relations. Very nice rep and said all the right things but..... "we will call the dealer to investigate and get back to you by Wednesday". They have the VIN, you would think they could look it up in SAP and tell me later today where the part is. Not too promising but maybe, just maybe, they will get a few more parts in the country. And I do hope the dealer doesn't get slammed for a part Audi decided not to have in the entire country. Thank God it is not a major or essential component as I would not be happy to have my car laid up for several weeks waiting for a transatlantic delivery of a $3 part.
|
- #2108 of 2138
-
Re: New 2010 Audi A4 First Service issue [boas13]
by Mr_Shiftright HOST
-
Oct 26, 2009 (7:20 am)
-
|
|
Replying to: boas13 (Oct 26, 2009 4:29 am)
Well in a perfect world they'd be on the horn to Germany and have a part shipped for you or at the very least put in the pipeline and verified. I used to do things like this for Benz back in the 1970s when I worked at corporate. But alas, that was a simpler world I guess.
|
- #2109 of 2138
-
Re: New 2010 Audi A4 First Service issue [boas13]
by vwdawg
-
Oct 26, 2009 (7:45 am)
-
|
|
Replying to: boas13 (Oct 26, 2009 4:29 am)
Hello, boas13. It appears that the dealer is making a reasonable effort to take care of this annoyance. However, if they really wanted to impress you, they would pull one of the salesperson's demos into the shop and remove the part from THAT car and install it on yours. Better that the sales guy/gal takes the hit and waits for the part than a good customer who just spent $40,000 on a defective car. audiophile1
|
- #2110 of 2138
-
Re: New 2010 Audi A4 First Service issue [vwdawg]
by mercops
-
Oct 26, 2009 (10:28 am)
-
|
|
Replying to: vwdawg (Oct 26, 2009 7:45 am)
vwdawg hit the nail on the head, only problem is that it makes too much sense and would provide REAL customer service.......something that in todays world even money can't buy.
|
- #2111 of 2138
-
Re: New 2010 Audi A4 First Service issue [mercops]
by boas13
-
Oct 27, 2009 (8:48 pm)
-
|
|
Replying to: mercops (Oct 26, 2009 10:28 am)
Well, 24 hours later I get a call from the dealer, and then 30 minutes later from Audi Customer Relations department. Part is on its way, here tomorrow and, due to my schedule, will be replacing the defective part in my car on Friday morning. Beside the logistics issue of not having the part in the country in the first place, I am impressed that Audi Corporate did get back to me so quickly and is addressing the issue. I really do love the A4, the dealer has been great and corporate was nothing but professional and took immediate action. Compared to the three oil sensors that went into my then new BMW 2006 325xi this experience gives me hope that Audi will be light years ahead. Audi, if you do read this board, good job to The Exchange in Illionis and to your Customer Relations dept. Now just take care of that logistic management problem you have.
Will post again after Friday after visit to the dealer. Thanks to all for their comments.
|
- #2112 of 2138
-
Re: New 2010 Audi A4 First Service issue [boas13]
by mercops
-
Oct 27, 2009 (9:12 pm)
-
|
|
Replying to: boas13 (Oct 27, 2009 8:48 pm)
Sounds like you found a solid dealer that cares. Now if they could clone him and distribute around the country they would have a winning line of cars. Look forward to you post-repair comments.
|
- #2113 of 2138
-
Update
by embeeduece
-
Oct 29, 2009 (5:05 pm)
-
|
Hey, I'm going in tomorrow to diagnose my mystery noise. Was putting it off, but yet another coil pack (the 4th so far) failed today. I'm assuming it failed; typical symptoms. Check engine light, shuddering etc. If I had the money I'd swap all remaining packs out, but I don't and I need xtnd warranty to pay, and of course they do it as needed. Ugh. On the bright side, I'm hoping the mystery noise turns out to be coil pack related. Seems unlikely though. I hate when this crap happens late in the week, because if they can't fix it all tomorrow I'm without car for the weekend. Grr. I will update when I get the results. 
|
- #2114 of 2138
-
Update
by embeeduece
-
Oct 30, 2009 (10:31 am)
-
|
So my mystery noise / rattle turned out to be a broken exhaust support. New part was allegedly $500.00 or so. Service center is going to weld the old one and just charge an hour of labor. Whew. Also, my 4th coil pack failed. Was told that a recall is coming for the coil packs. Other forum thread says it will be 2001-2007. I can't confirm that; just know it was the case for my car (2005). And while the recall isn't in effect yet, they have an agreement to do it in advance if people come in w/ bad coils. So, they replaced all of my suspect coils. Good news all around. 
|
- #2115 of 2138
-
Re: New 2010 Audi A4 First Service issue [mercops]
by boas13
-
Oct 30, 2009 (10:50 am)
-
|
|
Replying to: mercops (Oct 27, 2009 9:12 pm)
Back from the dealer and it was a very interesting morning. Took about an hour and the Service Advisor said I was good to go. Got in my A4 and found a 2+ inch scratch/cut on the steering wheel leather. Was not a happy camper; they said they would repair it, give me a loaner, deliver my car and then pick up the loaner where I worked 40 minutes away. Received a phone call from the SA, advising they were sorry for the damage and replaced the entire steering wheel with a new one. Got my car dropped off, looking brand new. A bad situation handled very well by the dealer to bring it to a good ending.
|
- #2116 of 2138
-
Re: New 2010 Audi A4 First Service issue [boas13]
by mercops
-
Nov 01, 2009 (4:02 pm)
-
|
|
Replying to: boas13 (Oct 30, 2009 10:50 am)
WOW!!! Sounds like you found a great dealer who still knows how to provide service that exceeds expectations. Now if the rest of the dealers could catch on AUDI would have an outstanding reputation. Thanks
|
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Sedans 
