Last post on May 16, 2013 at 7:34 AM
You are in the Audi A4
What is this discussion about?
Audi A4, Convertible, Sedan, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1142 of 2367 Re: Ready to sell "02 A4-QUICK!! [pikerosa]
Feb 10, 2006 (7:40 pm)
I am staying away from Audi for good, and not because I had a terrible experience with reliability. It is because I had horrible service. Audi absolutely refuses to stand by their products when things get ugly. It is not their fault but the dealers.
They only way they respond is if you threaten them with some poor PR of legal attack.
They have a lot of technical issues that they hope does not become public. As an example, Edmunds just did a Long term follow up with a 2005 A4. They had a key fob issue. By the way, what happens is the two CPUs stop communicating (can't unlock the car, arm the alarm or memory seats move all by themselves) and the only way to fix it is to have them re programmed, but that has not worked for Audi as the keys would lose the programming. So their answer was to replace the keys, however, many times the new keys would freak out just the same. Well, I can tell you I had 6 of those key fob events, and the QA manager from Audi in Germany who came out to examin my Audi disaster told me they fixed those key fob failures couple years ago. Guess they have not emptied the parts bin yet. In fact, my moon roof had the same issues as past moon roofs that he swore to me were repaired 100% in the 2002 line up. Guess I got retro parts (mine is a 2003). What was intriguing was how interested the German engineers were in all the failures I was having with my car (glad I could help), so what happened? Well, the car still does not work and Audi thinks enough people have worked on my case. Bottom line, my car has had over 20 issues and 150 days at 4 dealers - just wonderful or is that pathetic?
Audi is not ready for prime time. There are many brands out there that back the product and understand that if you are honest with a customer they might just stick around awhile. As Audi says, Never Follow
#1143 of 2367 Re: Last drop in the bucket! [rjorge3]
Feb 10, 2006 (8:04 pm)
Audi loaner program is as follows: this was told to me by a manager at Audi Corporate:
The dealer has the right not to offer a loaner car to you, however, Audi does provide a loaner if the car will need to stay more then 1 day for repairs. A bit vague but call Audi Customer Care and push them.
As for Lemon law electrical (which the engine warning light is) is tough to win. The car still runs, and is not endangering your life. However, Audi hates bad PR (they have so much of it). Call Customer Care and tell them that they have one more chance to fix it for good or you will be forced to contact the Automobile consumer protection agency (forgot actual name but it is inside your Audi customer care manual). If Audi does not respond and you want to keep pushing (as a last resort) call one of the lemon firms, very easy to find in the yellow pages or online. You might just get a quick settlement, like a month back. It is something.
My Audi has been about as reliable as the weather and the service as professional as a salesperson short of quota at months end. I won't be back
#1144 of 2367 1995 audi A4 1800cc immobiliser
Feb 11, 2006 (8:23 am)
I HAVE A 1995 AUDI A4 1800cc PETROL 85000 MLS DOES ANYONE KNOW WHY THE ENGINE IMMOBILISER IS PLAYING UP. WHEN I TURN ON THE IGNITION THE CAR SYMBOL ON THE DASH WILL SOMETIMES GO OUT AND THEN SOMETIMES COME ON AGAIN. THE CAR WILL START UP BUT CUT OUT IMMEDIATLY WHEN THIS HAPPENS. THEN THE NEXT TIME I TRY IT I HAVE NO PROBLEM. DO I NEED A NEW PART FOR THE CAR IF SO WHAT?.........JOSEPH 12
#1145 of 2367 Re: Last drop in the bucket! [rjorge3]
Feb 11, 2006 (11:24 am)
Here in St.Paul/Minneapolis we have 2 Audi dealers owned by the same franchise but operate as separate companies. An Audi purchased in St. Paul does NOT qualify for a free service rental at the Minneapolis dealer and vice a versa.
BTW, the St. Paul dealer is moving into a new $8 million facility on Monday. The Audi business must be profitable here in the twin cities!
Feb 11, 2006 (6:30 pm)
Thanks cneff for your tip. I will keep documenting the problems and let's see what happens. I will definitely contact Audi Customer Care and I hope that they can at least repremend my dealer for the crappy service I received.
Marleybarr, is a shame that even the same dealership (owned by the same family) does not provider loaners to someone that purchase the car in the other facility.
I was wondering if BMW dealers are the same way. Any experiences anyone?????
#1147 of 2367 Does AUDI Use Eropean-Made Radios?
Feb 12, 2006 (2:53 pm)
I ask because ny BIL's Audi has terrible FM sensitivity-it can'd pull in most FM stations when you are more than 25-30 miles away. I experienced a similar problem with an aftermarket PHILIPS car radio-it was bested by a OE Chrysler radio, which had much better FM reception. It turns out that FM car radios in europe don't need good FM sensitivity-they have repeater stations al over the place.
#1148 of 2367 Re: Does AUDI Use Eropean-Made Radios? [martian]
Feb 12, 2006 (5:26 pm)
The techs told me Audi uses Panasonic. And the Bose radio is the same as the basic...they just choose a different code. Audi radios are not known for their reliability or quality.
I had major static on FM stations and even playing CDs...not to mention certain features freaking out or the radio just failing altogether. Gone through two radios, many re programs and finally just gave up.
Some tech might be honest and tell you Audi has had radio issues for almost 7 yrs.
#1149 of 2367 Leatherette Upholstery in 1999.5 A4
Feb 12, 2006 (7:17 pm)
This "leatherette" upholstery is really vinyl, right? What product(s) do you recommend to care for it? Thanks.
Ken in N.C.
Feb 13, 2006 (2:39 pm)
My engine makes a whining noise while accelerating from about 45 – 55mph. It doesn’t really happen at speeds higher or lower than that. It almost sounds like the sound an old AM radio makes. (but my radio isn’t on when this happens.) I brought to dealer and he agreed the sound wasn’t right, they said they tightened something, but it still makes the sound. Any idea what it could be? It sounds like it is coming from the driver side, close to the passenger compartment. Thanks
#1151 of 2367 Re: Leatherette Upholstery in 1999.5 A4 [kszyman]
Feb 13, 2006 (3:55 pm)
Ive had good luck with Vinylex,you can get one half-liter for about 6 bucks at pep boys or where ever.