Last post on Nov 12, 2012 at 8:30 PM
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Nissan Maxima, Sedan
#840 of 859 2011 Nissan Maxima 3.5 SV
Oct 03, 2012 (11:35 am)
After purchasing this vehicle, found after the 2 hour ride back home that it killed my back and I shrugged that off as perhaps the late hour (it was nearly midnight when we got home from the dealership in Bradenton, FL) we were then until 10:00 pm doing paper work. We did not get the clean up and detail job (dealer prep $585.00) but it was charged to us and we were told we could bring the car back (2hr drive) to get that. We traded our (paid for) 2011 GMC Acadia plus nearly $5000.00 cash for the Maxima (remember $585.00 was dealer prep and under $500.00 for taxes, title and paper fees) that I get... we also had them agree to putting in a $700.00 back up rear view mirror and window tint (but would have to go back for that) My husband and I let them know that I could not ride or drive the car (I know, not their problem) because of the severe back pain from riding so low. I had no idea until we rode home in the car and tried to ride in it again but was laid up for 2 days in such pain. So I contacted them and ask could we trade back (they still have the Acadia. The nice sales woman said she would check (don't know why we could not unless they are trying to cover something they did wrong...) So today the sales manager calls and hints to the fact he does not want to do that.. and if he did, he hinted that we would have to pay out more money????? WHAT? I gave them $5000.00 cash on top of our vehicle and we have not put hardly any miles on the Maxima. The contract to me, is void... we did not get what they charged us for (dealer prep or the rear view back up mirror, or window tint) Now they say they will send a $700.00 check for those things.... I am pretty good at Math... $585.00 (dealer prep) plus $700.00 (back up camera mirror) and window tint $250.00 does not equal $700.00. I just want our old vehicle back that is an suv and does not hurt my back and some of our money back (not all of it) but they are in breach of contract because they did not hold up their end.... we did not receive what was agreed on... I am hoping that Firkins Nissan will do the right thing. Give me my Acadia back and take this pain in my back....
#841 of 859 Re: 2011 Nissan Maxima 3.5 SV [deonna]
Oct 03, 2012 (1:57 pm)
Sorry about your back issues, and the seeming crooked way the dealership handled things. I have no idea what your arcadia is worth, but a really rough figure in my head, considering you had to give them 5K was they gave you 25K or there abouts for your Arcadia. Making the Nissan (one year old, dont know how many miles) about 30K really roughly. Retail is probably or was 40K
One year later it fetched 30K from you, teh incidentals (and I realize the 700, plus 300, plus 585? is not trivial, its outside the sale of the car so to speak so I didnt take any of that into account when I tried to calculate your cost. Looking at that now I see 1500 plus additional. I am not aware of the laws in Florida, but in my state, (MA.) there is a period where you can return a new vehicle, (used might be different and Florida law I am sure is different. I would find an Attorney and have them write up a letter with your requests, the reasons and the additional moneys you are out. A little pressure from an Attorney will get you what you need here and the cost for a letter such as this is rarely over 100 dollars. They will change thier tune, (and still try to get the most from you) but you may be protected by a similar law as we have in MA.
As an example, I bought a used vehicle in 1981 a VW rabbit and I found after two weeks that it consumed a quart of oil a week. When I tried to return it, I had issues, found a lawyer and for $35.00 got a letter sent out. The dealer offered me list for list or retail for retail. so I chose to go retail for retail, bought a new Toyota for list price to get back the full amount. Different situation, not a perfect solution but the letter made all the difference. They made thier money., but I was not robbed as I would have been without it. (turns out the owners manual of the rabbit indicated that the car (gasoline version) would consume a quart of oil every 300 miles. Normal for this vehicle. I dont think the dealer even was aware of this as they werent a VW dealer.
I would also get the car to the lot and leave it there. Do not drive it any further. Call the Manager (dealer manager, first try to reason with him, bypass your salesmen. If that does not work, get the letter, call the manager, again and tell them your dropping it off, and be prepared to find a ride home. The longer it sits in your possesion, the harder it will be to get your old vehicle back. Check this out with an Attorney first, to see if he has any strategy, but he will know the laws in your state. Good luck to you. Act quickly.
As for the comfort of your Maxima. I am 6'2" and the seat is very adjustable. I am somewhat surprised you have issues with comfort in that car. Its the SV version, does it have NAV and tech package? I was making the assumption it was and based my pricing on that information. Would also expect it was a new 2011 with under 5000 miles on it or thererabouts.
#842 of 859 Re: 2011 Nissan Maxima 3.5 SV [simmer]
Oct 03, 2012 (4:20 pm)
Yes, Simmer. I am going to consult an attorney as our 2011 Acadia had 25,688 miles on it and the 2011 Nissan Maxima 3.5 SV had 6499 miles on it. A beautiful car that is true. But it caused me serious back pain (aggravated an old back injury that had not bothered me in many years) Had we test driven the vehicle I may have found this out before the purchase but it was late (we did not get out the dealership until 10:00 pm and no one was there except the sales manager (who left before the sales woman and an office clerk) oh, and the janitor... so no test drive. We did not get the dealer prep and all of the stuff that was part of our agreement in the contract to purchase. Once I realized (and it was quickly) that the car caused severe back pain I contacted them to tell them.. They wanted to put us in a Hyundai (a $16,000.00 vehicle) even less than we started because the price of the Maxima was $27,000.00 and change. with our trade and $5000.00 dollars... now they are trying to further rip us off and will not hear of a trade back for our vehicle (which they still have) unless we give them the Maxima back (that they themselves valued greater than our Acadia) plus MORE money... Now how the heck did that happen? All of a sudden in just a few days our Acadia surpassed the value of the Maxima thousands of dollars. Remember the Maxima is just sitting not being driven. I am so disgusted. But I used to work for an attorney and know that they have breeched the contract and agreement and charged us for services we did not receive (a fraud) and they have either committed a fraud in the beginning by over valuing their Maxima or now by undervaluing the Maxima and upping the value of our Acadia to get more money out of us. I am a writer and have been published in 3 different books as to date and am quite sure any and several newspapers would print a story for me about the deceitful business practices we have encountered. I know my way around the media and know of several attorneys who are willing to help to resolve this problem. Not to mention I have a product that I cannot use and they have not even fulfilled their end of the contract and that time has passed for them to do so and are ignoring the resolve I asked for. Trade back and they keep some of the money but give some back (I feel half is more than fair, otherwise it could cost them more in the long run for all the run around. Thank you for your support and information! It is good to know that there are people out there who offer support.
#843 of 859 Re: 2011 Nissan Maxima 3.5 SV [deonna]
Oct 04, 2012 (10:42 am)
Here is an update as of today. Dean (the sales manager) at Firkins Nissan in Bradenton, FL contacted my husband today and told him that we could trade the Nissan Maxima back for our GMC Acadia if we give him an additional $2000.00! This is after he valued his Nissan Maxima at $27000.00 just days ago and our GMC Acadia at around $23,000.00 and we had to give nearly $5000.00 dollars difference now this CROOK wants $2000.00 more to go back to where we started???? Bernie Madoff was an angel compared to Firkins Nissan! That is nearly $7000.00 they are trying to scam us out of, holy cow. I am beyond angry. I contacted our attorney and have also made contact with our local news who does "Call for Action" against business such as these. And this is about to get ugly and very public. I have been robbed and the thief is trying to do it again. And also, this treasure of a man, has only been there for two weeks.... now if the bosses are backing this crime (because that is exactly what it it) I have written values from 3 different auto dealerships of the Nissan Maxima (remember has been sitting and not driven) for $20,000.00 now are they all lying or was Dean with FIRKINS NISSAN at Bradenton, FL? Days after he valued his Maxima at $27,000.00
Breech of contract, Fraud and deceptive business practices are all over this transaction. Dean tried to tell my husband today that he did not value the Maxima at $27000.00 but like $23,000.00 LIAR! I have that right in front of me in the paperwork... Dean, you must learn to remember your lies.... I will not allow these people to walk all over us and take advantage of us. They give other dealerships a very bad name. If this is the sales manager's fault alone then the dealership should make it right but we have not heard a word from the owners. And you are only as good as the people who work for you, perhaps Dean needs to be relieved of his job.... Firkins does NOT put the customer first and their satisfaction as their ads all say... they took down a post I made on their facebook page about our experience... they took it down this morning but I did copy it.... They only want the positive feedback not the negative... how deceptive is that? They pick and choose what they want the public to know....
#844 of 859 Re: 2011 Nissan Maxima 3.5 SV [deonna]
Oct 04, 2012 (12:33 pm)
They are calling your bluff. Carry forward. They do have a right to take as much from you as they can, (free market) If you purchase a new car for list price as an example, and drive it off the lot, it will drop in value immediately. (its inflated when you buy it, thats thier job, right or wrong) its not that they have to charge you what they owe on it. Your might be better off selling it for 27K and taking a smaller loss. If there are laws to protect the consumer, trial period , right of recission, you may have a good stand, but if it does exist, its a limited time period. Get your lawyer working on it, know your rights. A quick search just now on Florida and right to rescission (sp?) tells me if you do have a case at all, you have three days only to exercise that right. They are stalling, or the time has already expired. Sorry for your situation, but its a nice car and should sell for 25K plus private sale. (a 2000 loss).
#845 of 859 Re: 2011 Nissan Maxima 3.5 SV [simmer]
Oct 04, 2012 (1:22 pm)
Simmer, I am not giving up for sure. But I have had three dealers who have given me written value of this Maxima $20,000.00 and the highest $21,000.00 just days after the deal in which the sales manager valued the car at nearly $28,000. in writing. Both were used vehicles so I can't see a drop that fast in that amount. The other dealerships have told us we were out right lied to about the value on both. Imagine a car salesman lying to us?
I have an attorney on it and the local news. So we will see what happens now. I hope to keep others from being taken advantage of by them for sure. Bad business is bad business and they should change their slogan about the customer satisfaction. Thanks for the imput and support. I would love to sell it outright or trade it but not at a $8000.00 loss
#846 of 859 Re: 2011 Nissan Maxima 3.5 SV [simmer]
Oct 04, 2012 (1:35 pm)
Simmer! Just talked to the general manager Randy Santos, and he is going to give us our Acadia back with a full refund or our money! My husband is going in tomorrow to switch out autos! Very happy. Guess that no one wants to go to court or be on the news, shame on that sales manager, Dean;;; But thank you for your support and encouraging me to move forward and not give up. Thanks to the general manager for making this right!
#847 of 859 Re: Did I Get A Good Lease Deal? [dmac34]
Oct 11, 2012 (8:51 am)
You did pretty good, I got an 11 Maxima Premium Crimson Black MSRP 41k on lease for $350 a month with $1500 down for 39 months 12k miles year. Buy out is $22,400 but I paid a little more upfront with less miles allowance for the lower payment. About the same overall cost as you.
#848 of 859 Re: Did I Get A Good Lease Deal? [dmac34]
Oct 11, 2012 (8:57 am)
I forgot to mention I got the tech package also. I've been pretty happy with the deal. A guy in my work was paying $472 for an 09 base SV. Thats $4,758 more and didnt get the car fully loaded. oof.
#849 of 859 Re: 2011 Nissan Maxima 3.5 SV [deonna]
Oct 11, 2012 (9:57 am)
Good for you. I am glad you got justice here. The sales manager was out of line. (good guy bad guy routine? we wont really know) They would have taken your money had you not pushed. Many, many people will not. Its a numbers game for sales people. They get ahead by making thier numbers and get rewarded for breaking thier numbers. Cars, appliences, most any item that has a sales force tends to follow the same rules. Saturn used to be the one who broke that trend (or were much publicised for doing it, I have no experience with them personally)
In a case such as yours, the Internet is your tool.
As much as I do love my Maxima, the Acura was my next choice. Personally I am not a follower, so no Toyotas or Iphones for me