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Sedans BMW 5-Series BMW 5-Series Maintenance and Repair
2416 messages, Last post on Nov 24, 2009 at 8:41 AM
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Replying to: andys120 (Nov 19, 2009 5:47 pm) |
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I am facing the THIRD replacement of my windshield on my 2007 530 wagon. Here's what happened: August: rock hits and cracks windshield within driver's sight. October: Windshield replaced by bodyshop with BMW parts - no problems with fit but windshield has blurry spot in middle and is defective. November: BMW shop that sold the defective windshield replaces it under warranty. This week, I drove took car on the highway and it has so much wind noise it seems like the window is open. BMW shop #1 says that the BMW shop #2 that did the work did a really bad job. I can see black stuff oozing out on the sides and the mirror is not lined up right. So, I took it back to BMW shop #2 which did the work - they apologize and agree the work is bad. Car needs to go back in and windshield needs to come out again. Question: It seems like I am stuck with the shop that did the bad work. Does anyone think I have any recourse to get BMW to pay for the windshield somewhere else? I am not wild about using this dealer. In fact, I am not so sure the current installation is even safe. Thanks for any advice.
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Replying to: afishionada (Nov 20, 2009 6:25 pm)
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Replying to: andys120 (Nov 20, 2009 7:58 pm)
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Replying to: afishionada (Nov 21, 2009 4:15 am)
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Replying to: Mr_Shiftright (Nov 21, 2009 9:50 am) |
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Replying to: Mr_Shiftright (Nov 21, 2009 9:50 am) Thanks for making me think about this!
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Replying to: afishionada (Nov 22, 2009 3:11 pm) Anyway---yes, you have a right to proper workmanship. I"m not sure how the dealer billed BMW, so that could be tricky.
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Replying to: Mr_Shiftright (Nov 22, 2009 4:34 pm) My usual dealer does send it out to a vendor. I did call BMW corporate and it is tricky. They are going to "advocate on my behalf" to the 2 dealers I would go to. I am not sure how this is going to work out since someone is going to have to pay. I just know it should not be me. Right now, I have a car I am afraid to drive a distance. If I cannot get another dealer to do the service, I am going to ask the dealer that did the bad work to ship the parts to my bodyshop and I will pay the bodyshop for the service. However, it still seems like I should be getting top quality work at a dealership and I should not have to eat any of the cost. BMW said it would call me back later this week. As BMW represents that its dealers are qualified, I will push harder if need to. I am sure I have potential legal recourse, but right now I am trying to be nice about it. If I don't get what I want, then I'll put on my legal hat.
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Replying to: afishionada (Nov 24, 2009 8:38 am) The dealer should farm this work out to professionals who do it all the day long. That's how you get really good at something. |
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