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Lexus LS Dealers and Service Issues

84 messages,  Last post on Mar 12, 2010 at 11:55 AM

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What is this discussion about? Lexus LS 400, Lexus LS 430, Lexus LS 460

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#75 of 84 maintenance waring light by mimo1234 Aug 16, 2009 (4:08 pm)
To reset, Turn key to on position and push the odo/trip button to change the display to blank. Turn the ignition switch off. Turn key to on position with the trip meter reset button held down at the same time. Should take 5-8 seconds. Turn the ignition switch off, Problem solved Sorry but can't help with the trunk.
#76 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [wwest] by bjnlott Sep 12, 2009 (4:50 pm)
Replying to: wwest (Apr 03, 2009 10:52 am) I'm looking for an extended warranty for my 2009 LS 430 but haven't been able to find anything for less than $1000. I found a Toyota warranty for less than $1000 but they don't cover Lexus. If you know of a good site for Lexus warranties, please let me know. Thank you! Replies to this message: wwest (Sep 13, 2009 4:04 pm) dokolenko (Sep 14, 2009 12:19 pm) bjnlott (Sep 14, 2009 12:37 pm) bjnlott (Sep 14, 2009 3:48 pm) rennybosch (Sep 16, 2009 7:16 pm) bjnlott (Sep 16, 2009 8:13 pm)
#77 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [bjnlott] by wwest Sep 13, 2009 (4:04 pm)
Replying to: bjnlott (Sep 12, 2009 4:50 pm) Strange, it's a Toyota extended warranty that Lexus always sold me.
#78 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [bjnlott] by dokolenko Sep 14, 2009 (12:19 pm)
Replying to: bjnlott (Sep 12, 2009 4:50 pm) try Molle Toyota in Kansas. You can buy over the tel. www.molletoyota.com It will probably be a little more than $1,000 for the factory warranty Replies to this message: bjnlott (Sep 14, 2009 12:37 pm) bjnlott (Sep 14, 2009 3:48 pm)
#79 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [dokolenko] by bjnlott Sep 14, 2009 (12:37 pm)
Replying to: dokolenko (Sep 14, 2009 12:19 pm) Thanks! I will definitely give Molle Toyota a call. The last time I spoke to Toyota, they told me they only sell extended warranties for Toyota, not Lexus.
#80 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [dokolenko] by bjnlott Sep 14, 2009 (3:48 pm)
Replying to: dokolenko (Sep 14, 2009 12:19 pm) I called Molly Toyota and got a quote for 8yr/100k mi for $2,585.
#81 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [bjnlott] by rennybosch Sep 16, 2009 (7:16 pm)
Replying to: bjnlott (Sep 12, 2009 4:50 pm) Are you talking about a 2009 LS 460, or a 2006 LS 430? Or is it a used 430 that you are buying in 2009? Replies to this message: bjnlott (Sep 16, 2009 8:13 pm)
#82 of 84 Re: LS 430 Extended Warranty ripoff - Longo Lexus [rennybosch] by bjnlott Sep 16, 2009 (8:13 pm)
Replying to: rennybosch (Sep 16, 2009 7:16 pm) I have a 2006 LS 430 that I bought new 3 years ago. The original warranty has not expired yet.
#83 of 84 Lexus Dealer issue by pohankah8r Mar 11, 2010 (12:06 pm)
I'm a new lexus owner and am already experiencing problems with my dealer, Pohanka Lexus in Chantilly VA.   I purchased a car last Fall and have visited this dealer for recommended service and to fix a problem with the nonfunctional SOS feature -- their version of OnStar. What I have noticed so far is that they generally ignore their customers after the sale.   I have told them repeatedly that the parking brake on the car needs adjusting so that you don't have to literally push it completely to the floor to get it to hold the car stationary (and who designs floor pedal parking brakes these days?). Both times they have failed to adjust it even though the loaner car they gave me which is identical to mine had the pedal adjusted correctly.   The SOS/OnStar issue took two months to resolve (had to take the car in twice to finally have it serviced). This meant that the 12 month access to this service that is included with a new car was shortened by the amount of time it took to fix it. I approached Mr. Scot Brewer on the issue and he copied my service form and took my contact information, telling me he'd get back to me. Of course, he didn't. I called twice only to have him dodge my calls with the standard "he's in a meeting" line they give all their customers when they want something from them.   I realize this complaint may sound trite compared to some issues others have, but if they respond so poorly for minor issues I'm wonder what a colossal failure they will present handling a major one. Overall, my initial impression of Pohanka service does not match what they would have you believe when they are trying to sell you a car. I hear good things about their competitor, Lindsay Lexus in Alexandria. At least i have a fallback position if Pohanka continues to suck so hard. Replies to this message: jbianco12 (Mar 12, 2010 11:55 am)
#84 of 84 Re: Lexus Dealer issue [pohankah8r] by jbianco12 Mar 12, 2010 (11:55 am)
Replying to: pohankah8r (Mar 11, 2010 12:06 pm) Hi. Usually Lexus service is pretty good. However if you're having trouble, try calling the main Lexus customer service number. They are located in Torrance, CA. I'll bet your dealer will jump on your service request pronto.

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