Last post on Nov 03, 2006 at 2:43 PM
You are in the Oldsmobile Intrigue
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Oldsmobile Intrigue, Sedan
#106 of 1000 Dead tranny (continued)
Oct 09, 2002 (7:51 am)
So, I went to Oldsmobile's web site to inform them of the problem.
I promptly got an e-mail response, which said, "We sincerely apologize for the Transmission Failure you are experiencing with your 1998 BUICK Intrigue (caps mine)."
No wonder there's a problem! I thought I was driving an Olds, and it's actually a Buick!
The local dealer, Paul Brothers Oldsmobile in Herndon, Virginia, ran some interference for me with the regional service manager, and the customer service person I spoke with at Oldsmobile was very pleasant. We ended up splitting the difference on the replacement transmission. While it still hurts to shell out nearly $1,400, I know I'm certainly not entitled to a new unit at no charge, since I used 48,000 miles worth of the old transmission. Plus, with the rest of the car in good shape, I'd rather pay that than be strapped with a $500 payment each month on a new car.
Paul Brothers had the car finised a day earlier than promised, and it now runs like a champ.
Overall, it was no fun, but I will say that the dealer and Olds customer service kept a bad situation from being much worse.
#107 of 1000 steering problem
Oct 11, 2002 (10:33 pm)
I have had my 2001 Intrigue since I purchased it new in July of 2001. I have enjoyed the car immensely until that last month. The car has under 18,000 miles on it. I have noticed that the steering becomes very stiff at intermittent times. There doesn't seem to be any pattern to the timing of this problem. I took it into the dealership and they replaced the cooling line of the power steering unit, taking 5 days to complete. That repair made no difference. We have taken it back twice since then to no avail. The second time my wife took it in, they test drove it and a new 2002 Intrigue and after an hour and a half, claimed there was no difference in the steering between them. They called me at work and I told them that I had bought the car new and that its steering now certainly wasn't what it had been when I bought the car. The next time was just today. My wife took it in. They again drove the car and said they couldn't duplicate any problem. They looked up service bulletins for older model Intrigues but didn't seem to think that they applied to mine. They said they didn't know what to do. They said that replacing the power steering pump might solve the problem, but that if they replaced it and it didn't solve the problem that GM might think they were incompetent by doing something that didn't solve the problem. They sent my wife home after an hour and a half and told her to have me bring it by again some time so that we could go for a ride together. What a joke! Does anyone out there have any suggestions or have experienced similar problems?
#108 of 1000 Windows Sticking
Oct 14, 2002 (9:07 pm)
The rear windows on my '99 Intrigue GL are stuck, they work sometimes occasionally though, anybody else have this problem?
#109 of 1000 ANSWER-Automatic Headlights Quit Working Correctly
Oct 17, 2002 (9:09 am)
After finally convincing the local service rep by having my salesman tell them that my 2002 Intrique does have the automatic light feature they got "Tech Assistance" involved to help them with the problem. The problem ended up being a relay coil. Automatic light feature works again! Now if only the lights wouldn't dim anymore! Sigh!
#110 of 1000 Beware of the Problems with Steering Shaft
Oct 21, 2002 (9:24 am)
This is my first time posting a message. I have read about all the problems for a couple of weeks now. I have a 99 with just over 50,000 miles and have had the steering shaft replaced twice and have had it lubed two times. There have been people asking if they are going to have to pay for having it lubed after it goes off warranty. The answer to that is yes. My dealership charges $110.00 plus tax. The first time I had the steering shaft replaced I had the car for six months and it only had just over 7000 miles on it. The dealership that replaced it put down on the paper that it was replaced "due to poor design",(this is working in my favor). Its funny that GM is now trying to say its a maintance problem, when most of you and I and GM knows better than that. How many other cars have you had in the past that needed the steering shaft lubed as a regular normal maintence.
Anyway, the point I'm trying to make is a long one and I'm trying to keep it short. I'm still in the process of fighting this. I have gone through the steps in the back of the owners manual on how to resolve these problems. Here are a few things I've learned. The customer service people will drag you along until the time expires for you to get anything done about it through the steps in the book. Even if it means paying for the work after the warranty has just gone off. The more time you waste dealing with the customer service people (although they make you think they really care and are going to help you) the older your car gets and the more miles you run up on it. The BBB Auto line people can only help you while your car in still under warranty with GM, so if you are having problems with the steering shaft and its under warranty, start fighting this problem now, its not going to go away. The day after I called the BBB to file with them, I get a call from a customer service person (yes the same people I have been working with). Now I still haven't received the paperwork from the BBB, because its the very next day. Anyway, she informed me that its too late to file with the BBB, but that they are willing to give me a letter to carry in my glove box that I can get my steering shaft repaired free for 6yrs or 100,000 miles which ever comes first. So you people that are still under warranty, there's an option for you. I turned it down, because I'm not going to save that much money with that offer and I feel I have a good case against GM right now, with the first paper stating that it was a poor design. I'm not sure if I've covered everything that can help people out. Like I said its a long story and I'm still in the process of fighting GM on this, but I just wanted to let people know that if you are going to fight it, it should be easier for you while its still under warranty. Beware of the Customer service people, remember they work for GM, no matter how much they make you feel they are on your side.
#111 of 1000 Transmission Repair
Oct 21, 2002 (10:18 am)
1999 Oldsmobile GX. 69,000 miles. Transmission pressure control valve and 4 solenoids need to be replaced. Estimated cost of repair is $992 plus $90 to diagnose the problem. Any similar problems? What disposition was reached with customer assistance representative?
#112 of 1000 3.5 Oil leaks
Oct 22, 2002 (6:15 am)
Ive heard from several sources that the 3.5 motot was discontinued because it leaks oil. My mechanic says mine is still ok but to keep an eye on it. Any similar experiences out there?
#113 of 1000 Re: Transmission
Oct 22, 2002 (6:56 am)
Chatuge, if you were asking me. I haven't had any transmission problems. I'm not working with the GM Reps anymore. I'm seeking leagal advice and filing with the Consumer Affairs. Everyone with repeat problems should be filing with the Better Business and Consumer Affairs, the more reports of problems the better it is for all the people having repeated problems. The more problems reported the more they will check into things.
#114 of 1000 Tacrum43, window problem
Oct 22, 2002 (10:00 am)
My 99 GX has a similar problem. Both of the rear windows stop working on occasion for no apparent reason. The driver's side rear one was "fixed" at one point, but now makes a funny clunking noise when passing about halfway up/down. At some point, it will be brought back in for this, as it drives me nuts.
The passenger side rear window, I've noticed, is more likely to stop working after a really heavy rain. It'll stop working for days, and then all of a sudden, start working again. The window motor was replaced at one point, due to "broken wiring", but I actually wonder if they replaced anything at all.
#115 of 1000 Oh No -- Mr. Bill !!! Another Tranny Problem????
Oct 24, 2002 (9:18 am)
'98 GL Intrigue here with 50K miles. Starting to have a problem with a hesitation in the transmission, when going approx. 50 mph and coasting in the Overdrive gear, I step on the gas to accelerate, and it "bucks" once or twice before downshifting into a lower gear and goes.
Has anyone else had similar problems which turned out to be the dreaded solenoid replacement in the tranny. What were your tranny symptoms.
I brought it to the dealer yesterday, and they could not find anything wrong. They said the transmission oil looked fine and it might be a fuel injector thing. I doubt it cause it has no problems accelerating normally, only when in the Overdrive gear at 50 mph.
Help, I may be trading this in real soon.