Last post on Nov 28, 2013 at 8:23 AM
You are in the Toyota Sequoia
What is this discussion about?
Toyota Sequoia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2124 of 2179 Re: Toyota Sequoia Frame Rust [jtbass]
Dec 21, 2011 (3:41 pm)
First I want to apologize to all the members for the multiple posting I did regarding My 2002, 66,400 miles Toyota Sequoia rusted frame. Being new in this site I did not realized that the post would group together in one posting. After seeing them I also thought it was repetitive and annoying. Sorry for that. I received an email from Steve notifying me of this and other site rule violations I committed like asking you for case numbers and to contact me directly so we could create a united front to fight this together.
That being said, I don't know how to proceed from here. I pleaded with Toyota Corp to assist me in fixing the rusted frame. They asked me to take the vehicle to a Toyota dealership for a frame inspection which resulted in a report where indeed the frame is coming apart and I had already lost some components aside from having the transmission, the differential and the spare tire at risk of falling off the car. The report cost me $51.50 which I gladly paid. Toyota sent me a letter with a declined message. I filed a complaint with NHTSA and I called them to make sure it was filed under the correct issue. They said that all the complaints are read by the engineers and they are file accordingly.
I urge any Sequoia owner to do the same. On my part I am trying to bring awareness in my community about this issue. I have printed flyers and I am looking at other ways to advance our cause. If anyone have suggestions on how to achieve this please post.
I hope this posting is not violating any rules.
#2125 of 2179 2011 Sequoia - squeaking on bad roads
Dec 21, 2011 (7:42 pm)
I have a 2011 Sequoia. After only about 3,000 miles it developed a squeak that appears whenever I drive on a bad road, sometimes now on paved roads when I hit a particular kind of bump. A mechanic at the Toyota dealer heard it but could not say what was causing it – something underneath in back, he thought. Has anyone else had a similar problem, and if so, were you able to locate and eliminate it? Thanks.
#2126 of 2179 Re: Toyota Sequoia Frame Rust [drifter1999]
Jan 07, 2012 (6:08 am)
I have the same issue with my 2003. What should I be doing to bring awareness to Toyota?
#2127 of 2179 Re: Toyota Sequoia Frame Rust [jameswh0]
Jan 07, 2012 (6:23 am)
You should contact your local Toyota dealership and have them conduct an undercarriage inspection. At the same time file a formal online consumer case with the NHTSA, so that your case is added to the national database.
If Toyota rejects you case, file an online formal complaint with your state Attorney General's Office and they will send a letter to Toyota Motor Sales USA in California and follow-up.
Please notify me if you have any questions and/or require further detail.
#2128 of 2179 Re: Toyota Sequoia Frame Rust [jameswh0]
Jan 07, 2012 (9:20 am)
Hi James. Sorry you are having the same problem. First I contacted TOYOTA MOTOR SALES USA customer relations department to find out what I could do. They asked me to have a frame inspection by a Toyota dealership. It cost me $51.50 and they gave me a report of the inspection. After contacting Toyota Corp. again, they told me that my vehicle was out of warranty and they declined my claim by letter . They did assigned a case number for future reference.
Next I file a complaint with the NHTSA. They said they will file the complaint in their archives for future used if they have enough complaints to warrant and investigation. I also filed a complaint with my estate Attorney General.
They did forward the complaint to a local consumer agency that works with them in trying to mediate my complaint with Toyota. The agency call me back and asked a few questions. I faxed them the Inspection report, the declined letter and a estimate I got from the dealership to replace the frame. The said they will send a letter to TMSUSA for a response. TMSUSA have 10 days to respond. If they don't, the agency will contact them by phone. That's where I am at right now. After that I my next step is to contact my lawyer and file a lawsuit against TMSUSA and have them defend their denial in a court of law. It may cost me some money but is will be an investment, sometimes you win sometimes you lose. The key is to spread the word to other Sequoia owners that may have the same problem. Some already know their frames are failing but there are thousands and thousands that may be at risk or already have their frames rusted through and don't know.
I have joined a couple of forums to see if this problem is widespread and it seems to be. Some forums are sponsored by Toyota and their administrators will shut you down for bringing the issue up. Beware!
Wishing you good luck, let me know how it go for you.
#2129 of 2179 Re: 2011 Sequoia - squeaking on bad roads [gilbey]
Jan 07, 2012 (9:31 am)
Hi Gil. I'll love to put myself behind the wheel of another Sequoia. Great vehicle. Mine developed a severe rusted frame at 66,400m but aside from that I couldn't ask for better ride. I don't know what could cause your noise, since it is a new vehicle I doubt it has do to with any rust. Keep an ear on the noise to see if you can identify the situation (maneuver) you are doing when the noise is heard. Keep the dealership receipt safe, maybe in the future you find out what it is and you'll have a record that you encountered the problem early under warranty.
#2130 of 2179 Re: Toyota Sequoia Frame Rust [drifter1999]
Jan 08, 2012 (8:01 am)
Hi drifter1999, Thank you for sharing this important information. It sounds like you and I are at the same stage in addressing this serious "frame rot" issue. My NH Attorney Generals Office has turned my consumer complaint over to a "Consumer Proctection Agency". If this doesn't work, I've already provided my lawyer with all the info and he is ready to pull the trigger when I give him the word. I hope it doesn't come to this.
Yes, we need to continue to spread the word about this serious "Frame Rot" problem to those Sequoia owners who are not even aware they have a problem.
Keep the communications flowing.
#2131 of 2179 Re: 2001 SEQUOIA REAR DOOR HANDLE BROKE [roger69]
Jan 11, 2012 (6:11 pm)
Go to www.1aauto.com for the part. Part is offered in plastic or steel.
1aauto also has a video on how to replace the rear latch.
The liftgate trim can be removed from inside. Start removing the trim from the top then right side then left side. You can then remove the main liftgate trim which will expose the panels you need to remove to open the liftgate and then change the latch. Latch is about $50.
#2132 of 2179 Re: Toyota Sequoia Frame Rust [cabin04]
Jan 13, 2012 (10:47 pm)
I am having a similar issue with the VSC coming on in corners on dry road. What was the issue? My dealership cant figure it out.
#2133 of 2179 Re: Toyota Sequoia Frame Rust [mamaluna]
Jan 14, 2012 (10:00 am)
My VSC problem is pointing towards a bad computer component that controls the engine, excelorator, and brakes that help prevents the skid.
I can't do anything with this VSC problem until something is done with my rotted frame, which is currently more critical. I'm hoping that my VSC problem is really a bad sensor, and not the computer. My VSC problem only occurs when I have passengers in the 2nd or 3rd row seats.