Last post on Nov 28, 2013 at 8:23 AM
You are in the Toyota Sequoia
What is this discussion about?
Toyota Sequoia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2080 of 2179 Toyota replaced my rusty frame free of charge
Nov 21, 2011 (7:35 am)
2001 Sequoia. Took it in for regular maintenance check before a road trip. Rust was so bad Toyota service dept said it was unsafe to drive my family in. After 2 days of depression and car shopping, Toyota Corporate called us and offered to replace the frame at no cost to me. A little inconvenienced to rent a car to travel for Thanksgiving while the work is done, but VERY Thankful to Toyota!
#2081 of 2179 I got a big NO from Toyota - same 2001 Seq prob
Nov 21, 2011 (8:49 am)
I need to escalate this back to Toyota - they told me just last week ONLY Tundra's are being replaced, and the Tundra Frame is significantly different that my 01 Seq, and from different mfgr. I told them they need to read Edmunds, and they just reached in my pocket and made my car un-saleable and unsafe. No response, other than the canned "I know how you must feel....". Afraid they don't. Can anyone let me know who at Toyota to contact or what Program this can fall under. All I have is an open ticket and Im pretty unwilling to refresh our 2 Toyotas if this is how they treat their customers...... again. Tks - Tom, Boston
#2082 of 2179 Re:FRame ROT [cabin04]
Nov 21, 2011 (9:05 am)
Couldnt agree more - its disappointing that the staffers now handling the "Customer Care" lines are feeding out this bad info about "No One else is complaining"! Are they serious? Maybe trying to flush out the scammers? Perhaps thats what their lawyers are telling them. Im on board for joining the movement to get this remedied - or we'll never be able to use these vehicles again, or sell/give away.
Any Google group or facebook page yet?
Tom - Boston
#2083 of 2179 Re: Frame Rot - calling all Sequoia owners! [somrtym]
Nov 21, 2011 (9:07 am)
What did you do to get Toyota to replace your Sequoia frame?
Yes, I had the same agrument with Toyota and how they could replace the Tundra frame and not the effected Sequoia frames. They claimed that Sequoia's are not built on the same frame and blame the road salt of New England. Where are you located?
Toyota Corporate in CA recently rejected my frame rot claim and said they could not do anything for me.
I look forward to hearing from you. Thank You.
#2084 of 2179 Re: Frame Rot - calling all Sequoia owners! [shoofly]
Nov 21, 2011 (9:08 am)
Im all in - same problems, same stonewalling by Toyota just last week incl... Complete DENIAL!
#2085 of 2179 Re: Frame Rot - calling all Sequoia owners! [trapper51]
Nov 21, 2011 (9:19 am)
As of 2 weeks ago the NHTSA only have 12 formal complaints regarding Sequoia Frame Rot. And it didn't sound like they were going to start an investigation anytime soon regarding this serious problem. Does someone need to die before Toyota and/or NHTSA do anything?? It sounds like we may need to file a class action suit. Your thoughts? Thanks.
#2086 of 2179 Re: toyota sequoia vsc tracking and other problems [yat]
Nov 23, 2011 (5:38 am)
I have a 2002 Sequoia, and also had the rear latch replaced this summer. The rear window track is also rotted out, but would cost $700 to replace, therefore can't use it. This rear gate rot with the latch and window track is also a Toyota design problem. It was discovered during this service that my "frame" had premature rust and rust holes in the frame. I'm curious to know if your 01 Sequoia frame also has excessive rust/rot. Are you located in a snow belt with road salt? I look forward to hearing from you. Thanks.
#2087 of 2179 Re: Toyota replaced my rusty frame free of charge [somrtym]
Nov 23, 2011 (6:28 am)
This is great news! Congratulations! It sounds like you didn't need to involve a lawyer? Toyota Corp CA rejected my claim 2 weeks ago. How did you convince them to replace your frame? Where are you located?
I look forward to hearing from you. Thank you for your time and consideration.
#2088 of 2179 Re: Intermittent Power cut off VSC [harbo]
Nov 23, 2011 (6:45 am)
What year is your Sequoia? Does your frame have any premature rust?
Look forward to hearing from you.
#2089 of 2179 Re: Frame Rot - calling all Sequoia owners! [somrtym]
Nov 26, 2011 (3:08 pm)
I called Toyota in California about a month ago when I noticed my differential case and frame were rotted out. I made the same argument to no avail, they just stonewalled me. In the meantime I'm afraid to drive the car. To spend this much money and have your car turn to junk from the inside out is a damn disgrace!