Last post on Nov 28, 2013 at 8:23 AM
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Toyota Sequoia, SUV
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#1177 of 2179 Buyer Beware! 2002 - Toyota - Sequoia - Limited!
Jul 07, 2005 (8:26 am)
The following was sent to corporate Toyota in California a couple of months ago. As of this writing, no response...
In March 2002, I purchased a Toyota Sequoia - Limited and although I have been
a very big fan of your vehicles for years, I have the following complaints
about the Sales and Service Departments at Bob Massie Toyota in White Oak,
1) When I purchased the above vehicle, I also purchased a 70,000 mile extended
warantee (Attachment #1). At the time, I was told that this warantee covered
“everything and anything that might go wrong with this vehicle bumper to
2) From the onset, the left-side of the driver's side seat wore excessively in
one particular spot. Several “attempts” were made to repair this defect
(Attachments #2, #3, #4). All of which were pathetically unsuccessful. I even
attempted to have this repair done in McLean, VA (where I recently moved) and
Koons Toyota stated that the repair was done “bad” (Attachment #5). I got the
impression that the Service Department at Koons didn't even want to touch such
poor worksmanship. For your review, I have attached a photograph of the state
of the repair to this seat currently looks like (Attachment #6).
3) Shortly after purchasing the above vehicle, a sharp clicking noise was
noticed coming from the far left corner of the driver's side dashboard. Bob
Massie Toyota refused to acknowledge the existance of this noise (Attachment
#7) although this “pillar noise” was a well documented issue in the Toyota
Technical Service Bulletins (Attachment #8).
As of this writing, the above vehicle has nearly 80,000 miles on it and it is
admittedly outside of the original 70,000 mile extended “warantee” and my
situation obviously doesn't matter to the Sales and Service Departments at Bob
What really does matter to me, at this juncture, is if Corporate Toyota TRULY
does care about its long-standing reputation and its willingness to treat its
Rather than only complain about the “quality of service” (or the lack thereof!)
that I encountered at Bob Massie Toyota, I offer the following as potential
solutions to each of the above items, in order to appropriately resolve this
matter in an amicable fashion:
1) Corporate Toyota mus insist and enforce that the Sales and Service
Departments at Bob Massie Toyota either provide TRUE “bumper to bumper”
coverage on the extended warantees that they offer or have them stop stating
this as “fact”. Anything less is deliberate deception.
2) Since Bob Massie Toyota made several pathetic attempts to repair the
driver's side seat, I am politely requesting that Corporate Toyota make
suitable arrangements for this item to be either be properly and professionally
repaired or to have the seat replaced in its entirety.
3) Since Bob Massie Toyota clearly ignored my attempts and requests for them to
repair the “pillar” clicking noise, I am politely requesting that Corporate
Toyota make suitable arrangements to have this item properly and professionally
It should be obvious to you that I am clearly unhappy with the quality of
service that I have unfortunately encoutered at Bob Massie Toyota and my
subsequent disinterested treatment there. I have unfortunately found their
entire Sales and Service Departments to be both deceptive and completely unable
to competently service the above vehicle.
What concerns me even more is what I don't and haven't yet “seen”. If Bob
Massie Toyota's obvious acceptable level of service is as inferior as the above
seat repair, I absolutely shudder at the thought of what all has (or hasn't)
been done in terms of maintenance to this vehicle.
It should also be obvious that I will never purchase another vehicle at this
dealership and many of my family and friends feel the very same way because of
these obviously pathetic attempts at maintenance and repair, in addition to the
nearly constant clicking that is heard in the passenger compartment.
Trust me when I say that Bob Massie Toyota is clearly doing Corporate Toyota a
dis-service by their innept and deceptive Sales and Service Departments. They
are also clearly undermining Toyota's world-wide reputation and all of your
well-intended marketing efforts as well.
Although it is very clear to me that Bob Massie Toyota could obviously care
less about losing me as a customer, I would be terribly surprised and
disappointed if Corporate Toyota takes this very same position. Please know
that I will be grateful to you and your office for any and all efforts on their
part to resolve this matter. Thanks, in advance, for your time and
consideration. I look forward to hearing from you.
A “Pending” Loyal Toyota Customer,
LEE G. DENEAULT
#1178 of 2179 Toyota Sequoia Head Lamp Question
Jul 07, 2005 (10:18 am)
Several weeks ago the battery on my 2004 Sequoia discharged. It seems since then that I have lost the function that automatically shuts off the headlights when the car is locked or if it is left unattended. Is this sensible and can it be restored without having to make a visit to my distant dealer?
Thanks in advance
#1179 of 2179 Re: Transponder Programming Procedures [lait2000]
Jul 09, 2005 (10:34 am)
Would the link for the Program procedure have instructions for the 03 4 runner and 02 and 04 camry? I am looking for the programming procedures for my spare keys. I'd appreciate any helpful information.
#1180 of 2179 sequoia lights stay on
Jul 10, 2005 (10:03 am)
I am just posting this out of curiousity. I have a 2002 Sequoia, 100,000 miles. Yesterday I was working on a trailer attatched to the car. I ran the battery down. My wife took the truck for a short drive. She then had trouble starting it the battery was weak. She managed to get it started. She drove it home - 2 miles. The automatic lights would not turn off. She tryied turning the lights knob to off. She locked, unlocked. The lights would not go off. We had had this problem once before (although I did not remember it at the time). I told her to let the car run for 1/2 hour to charge up the battery. I go turn the car off, lock the doors. The lights go off. I then remembered I had had it about 30,000 miles ago when the battery was very weak. I replaced the battery (it had 70,000 miles on it. I had gotten my money's worth.) The problem went away.
I was curious if anyone else had heard of this.
#1181 of 2179 Re: Sequoia Rear Hatch Handle Broken [ihatescrnnames]
Jul 12, 2005 (6:31 am)
I have the same problam with my 2001 Sequoia
dealer wants $375 fo replace this little plastic handle . if I know how to open the door withot spending $375 I can do it my self for $75.
did you get your door fixed?
please let me know if you know something.
#1182 of 2179 Re: sequoia lights stay on [themayneline]
Jul 12, 2005 (7:43 am)
We are now to the point where your newer vehicle may have literally a hundred ECU's, inexpensive microprocessors. I recently had the alternator fail on my 92 LS400 and the first indication I had was various dash indicators coming on during a drive. My 2001 Porsche C4's ABS light would illuminate during a drive and it would turn off by restarting the car. New battery did the trick.
My assumption is that the ECU that controls your lights had just enough voltage to turn the lights on but with the extra (substantial) system loading of the lights the voltage dropped below its required operational voltage level and it shut down with the lights on.
#1183 of 2179 Re: Sequoia Rear Hatch Handle Broken [ihatescrnnames]
Jul 16, 2005 (10:39 am)
Similar situation with my 2001 SR5 - I used a screw driver - from the exterior - to lever the fixed part of the latch and open the door. I then removed the interior panel and loosened license plate inset covering the latch to remove the latch. I drilled the broken plastic stem and remaining latch part and installed a fine threaded steel screw, (all must be well aligned) and now the repaired part is as strong as it should have been in the first place!
#1184 of 2179 Steering vibrations
Jul 16, 2005 (9:05 pm)
I just bought a 2005 Limited Toyota Sequoia (2WD) and I have noticed steering wheel vibrations that starts at 30 miles per hour. Could it be caused by the OEM Dunlop tires (with poor reviews at Tirerack.com)? Has anybody experiencing the same problem? I would appreciate any reply. Thanks!
#1185 of 2179 Re: Steering vibrations [sikoya]
Jul 17, 2005 (7:31 am)
My guess would be that it is much more likely that it is a ballance issue with one of the wheels. Have the wheels/tires re-ballanced and my guess would be that the problem will be resolved.
#1186 of 2179 Re: Retracting calipers...(New Brake Pads) [jimv1]
Jul 18, 2005 (4:13 am)
Unfortunately, replacing the rotors is a different matter, which was my original question about places that have reasonable prices to perform the work. By the way I'll pass on to the Toyota Dealers that they are wasting money buying specialized equipment to do brake work. All they need is a piece of wood and a large screwdriver, think of the money that they could save. I wonder if one needs a specific type of wood or any wood will work.