Last post on Aug 05, 2013 at 10:51 PM
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Land Rover Freelander, SUV
#877 of 1536 Happy so far...but ....???
Oct 04, 2005 (5:03 pm)
I have a 2002 Freelander SE...So far I have been pleased with my car, its performance, gas mileage, etc. The dealer where I purchased it (Wilmington, DE Land Rover) was excellent--gave great service! I have since moved to Cape Cod, Mass. I am considering replacing my Rover...with another Freelander, but after reading many of the posts, I am now hesitant. Has anyone else had major issues with a 2002 after it goes out of warranty? That is what I fear!
Any feedback would be appreciated. I was inclined to replacing it soon, but am wondering if I should wait until the new 2007 comes out...or just appreciate the fact that my 2002 seems "so far, so good!"
With thanks ...
Oct 05, 2005 (1:19 pm)
I purchased my 2004 Freelander new and have owned it for about 15 months and have taken it into the dealership 10 times already (crack in radiator, t/c lights and seatbelt lights come on for no reason, sunroof replaced, gas tank not filling up, etc.) I have been very reasonable with the dealership, not complaining or anything. The other day I went to use my cruise control and to my surprise, it doesn't work. I had my husband contact the service manager and explained to him that my car is still fairly new and I shouldn't be having all of these problems with it. He asked the service manager to go through my records and determine if my car is possibly a lemon. He said he contacted corporate and they reviewed my records and are willing to cover a couple of my car payments for my inconvienece. I don't think that they are being fair, they just want to pay me off, which is not worth it in my book. Has anyone else pursued a complaint with corporate or filed a suit under lemon law? Any advice is GREATLY appreciated. Thank you!
#879 of 1536 Re: Happy so far...but ....??? [rvrms]
Oct 12, 2005 (5:33 am)
My two cents on this: if your car breaks down in a year or so, wouldn't you be really pissed at yourself for taking a chance with a car you knew could go seriously wrong? Reading the posts on this forum have really made me doubt about the reliability of the car. I have a 03 freelander, and while my trips to the dealer for repairs are not too outrageous, I know i will get rid of the car right before the warranty expires!
#880 of 1536 Re: Help [meggyb]
Oct 17, 2005 (7:47 am)
I would caution you to do some research on lemon law proceedings for your state before you accept anything from LR. I've never looked into it, but it's been claimed before that if you allow the manufacturer to cover any of your payments, you are no longer eligible for lemon law proceedings because you have already been compensated. Again, I'm no expert - just encouraging you to educate yourself before acting.
#881 of 1536 Re: Steering Bolt Failure [angryatlr]
Oct 24, 2005 (4:46 pm)
Read your message after the same defect occured on my Nov. 2001 TD4 ESX. (only 35000 miles) Fortunately no casualties. However I am aware of the following. The Service manager of Town & County Garage Aberdeen UK advised that this has happened before on a vehicle and that Land Rover engineering developed a fix. This involved laser cutting the double skinned bulkhead where the two retaining nuts are located and rewelding a new panel with the bolts back in, the repair being carried out free of charge on an out of warranty (+3years) vehicle. From your posting on the defect report I see that Land Rover USA advised this had happened before. This in my limited knowledge takes the incidence of this failure to a total of four. Until a few days ago when a another vehicle in England suffered the same fault. This vehicle had had a new steering rack replaced within the previous 12 months but the bolts still failed. My vehicle has been with Land Rover since June when after my local garage who were so concerned when attempting the repair that they contacted Land Rover. Land Rover recovered the vehicle and advised that the repair would cost £1280.00 ($2176) with an offer that I should only pay 25% of this cost. Whilst I have been very fond of the Freelander the nature of this defect and the inability of Land Rover to reassure me of the repair which is only gauranteed for 12 months makes me consider that the repair is a risk I could not live with should I or anyone else drive this type of vehicle. I recollect the + 100k I have driven in Freelanders and my limited imagination dreads what would of happened if the failure had occured when I have been pushing the vehicle around our very twisty roads. In my limited knowledge I can only consider that they we have a problem due to over/under tightnening of the bolts, substandard bolts, or a design problem because the steering rack has only two retaining bolts, most other steering racks I've come across have 4 fixing bolts. The other side of the steering rack is only located in place. I speculate that any free movement on the located end cyclically fatigues the bolts at the other fixed end. I am dissapointed with Land Rover because I feel they should of repaired my vehicle free of charge as was the case in a previous vehicle and that they have not been able to give me any re assurance about the repair and the likely hood of re-occurance. Fortunately I have been in the position to leave the vehicle with them for the last 3 months but now have come to the point where I either pay for the fix or take them to court. Any further information you have found would be appreciated.
Alex D Walker
#882 of 1536 More of the same Freelander Problems
Oct 27, 2005 (10:26 pm)
Just wanted to join in the fun. We have a 2004 Freelander that we purchased new in May of '04. It has had a few minor problems here and there but nothing major until now. The brakes started making a grinding noise and when I called the Fresno CA dealership to make an appointment I was told that the rotors would probably have to be replaced and that it would not be covered under warranty. This vehicle has less than 15,000 miles on it and they said that it was 'normal' for brake rotors to wear out in that amount of time.Interesting how he would say that the rotors need replacing without even having seen the car. I wrote a letter to the general manager of the dealership expressing my disappointment with the diagnosis and told him I felt that this should be covered under warranty. The day the car was taken in for repair I was told by the service manager "well, we didn't manufacture it so it's not our (the dealership's) problem. The repair cost over $500. This is totally unacceptable. I filed a complaint with the NHTSA and the BBB and wrote to Land Rover again. I will keep you posted as to what happens. I have asked LR to reimburse me the cost of the repair and to cover future repairs.
#883 of 1536 Re: More of the same Freelander Problems [david48]
Oct 30, 2005 (5:56 pm)
Had the EXACT same brake problems-my car is just over a year old. This car has cost me a lot of money already-might as well not have a warranty. Thanks for the idea of having LR reimburse some of that money. My seatbelts don't work either nor does the airbag-having some safety issues!!!!
#884 of 1536 Re: More of the same Freelander Problems [tiffani]
Nov 12, 2005 (9:58 pm)
If you are having seat belt and airbag problems they should definitely be covered under warranty. If LR tries to tell you it is not, report it to the NHTSA at nhtsa.dot.gov
The word dot above stands for department of transportation. I am still waiting to hear back from them on my complaint. I have not heard back from LR yet and the BBB was no help, they told me I should have had the brakes inspected before the car was one year old. Never heard of having to need to do that before. Good luck and keep fighting. You were right about might as well not have a warranty at all if they can pick and choose what is covered and what isn't.
#885 of 1536 please help w/ info
Nov 14, 2005 (12:19 pm)
Can anyone please help me with any info for 2002 Freelander S with the last 8 digits of VIN being: 2A376087?
How do you guys get this info? Do you work for LR?
Thanks very much in advance....
#886 of 1536 Re: Happy so far...but ....??? [stephang]
Nov 18, 2005 (2:52 pm)
Thank you "stephang"....Yeah, reading these posts does make me stop and think...will be looking at the Toyota and the Honda as I do like/prefer the smaller SUV. I love my current Rover, but as I said, do worry about costs after warranty runs out!