Last post on Oct 30, 2013 at 5:31 AM
You are in the Hyundai Santa Fe
What is this discussion about?
Hyundai Santa Fe, SUV
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#862 of 1938 Gummed up engine
Feb 10, 2005 (5:51 am)
Own a 2001 santa fe purchased new, less than 50,000 miles and have oil changed every 3000 miles at local service station. Developed a noise that the dealer tried 3 times to figure out, last time in they took valve covers off and said it was the worst gummed up motor they had ever seen and there was no way we were having the oil changed regularly. They said this would therefore not be covered by the 10 year 100,000 mile warranty unless we could show proof of oil changes. Local service station painstakingly spent hours digging through receipts to show oil had been changed. When the info was received by dealer they called the service station and harrassed them. Still awaiting outcome while dealer says he is waiting for a hyundai rep to contact them which they said could take a week or more. Up to this point their service has been great and we considered buying another hyundai but being called a liar does not make you want to do business with someone. Just venting and curious if anyone else has had such problems.
#863 of 1938 Re: Gummed up engine [kent4]
Feb 10, 2005 (8:17 am)
Sorry about your problem...
This is slightly of off topic here, but a co-worker of mine is in a somewhat similar situation with his VW Passat.
Even with regular oil changes at his local service station, his engine was gunked up to the point where it suddenly stopped running. (scored cylinder walls, and heads damaged, requiring a new engine)
According to my co-worker, VW has acknowledged a "gunking" problem with some of thier engines like the one he has(4cyl. turbo), and a year ago VW extended the warranty to specifically cover this problem.
But even after providing receipts of oil changes, the dealer refuses to fix it under the warranty, and wants $9,200 to replace the engine!
Hope you can get things resolved in your favor.
BTW, which type of engine is in your Santa Fe?
#864 of 1938 Re: Gummed up engine [kent4]
Feb 11, 2005 (3:08 pm)
A situation like that would make me wonder what kind of oil the local garage was putting in the motor...or, if they were really changing the oil as often as they charged for it. One more reason to "do it yourself" or have the dealer do the oil changes. They certainly couldn't refuse to resolve the problem if that were the case.
#865 of 1938 Re: Gummed up engine [kent4]
Feb 11, 2005 (4:42 pm)
maybe you can show us some pictures of that.
#866 of 1938 Re: Problems with Hyundai [ann76]
Feb 11, 2005 (5:54 pm)
On 2/11/05 my wife said our 2002 Santa Fe was losing power. I went out to try and start it and to make a long long story short the engine completely "froze up" and we now have it in the shop and the engine will be replaced with a used one for a cost or $2000.00 dollars. This totally sucks because there is only 78,000 mile on this vehicle.
#867 of 1938 Re: Problems with Hyundai [gscottsykes]
Feb 11, 2005 (9:17 pm)
Was the vehicle regularly serviced? Not just oil changes, but the other "required maintenance" Hyundai says that need to be done?
If so, was the work done at the dealer or elsewhere?
This is our second Hyundai (we now have an '04 Santa Fe LX), and over time, I've found that they're real good on making sure that we get the "routine" service reminders.
To be on the safe side, we have all the work done by the dealer. Seems that's the a good way to ensure the warranty that's so hyped about will be honored, and to prevent any future "not covered under warranty" occurances...
#868 of 1938 Re: Problems with Hyundai [fmre4]
Feb 12, 2005 (7:39 am)
It would be nice to have all service done at dealer but closest is hour away. I beleive Texaco Haveline will tell you they make as good an oil as anyone else and thats what the community trusted station has used each change. Since first post the dealer put the valve covers back on and said it was ok to drive until they got info. 2 days after getting back found huge puddle of oil under car, informed dealer who called roadside assistance and paid for it to be towed back to him and said he knew they had done something that caused it(did not say what). Another example of great service that will be all for nothing if they don't stand behind their engine. They took pictures and sent them to Hyundai they said, valve covers were on before I got to see it. Oh yeah, and as for changing the oil yourself, you better save every receipt and take dated pictures of yourself doing it.
#869 of 1938 Re: Problems with Hyundai [kent4]
Feb 16, 2005 (11:04 pm)
Guess what, Hyundai is going to put a new block and rework the heads all under warranty. It's nice to hear about a car dealer and car maker standing behind their product. I'm glad it is going to end like this because their service has been a bragging point for me with the guys at work when they complain about the service they get on other makes of cars and they laugh when I tell them we love our Hyundai, well I just moved the Tuscon to the top of the list of cars I'm going to consider buying this year. Thanks for listening, so long.
Feb 17, 2005 (2:25 pm)
I purchased a new 2003 3.5L LX AWD and from the first day it burned oil. It was burning over 1 1/2 quarts per 3000 miles. Everyone told me it was within specs of 1 qrt / 1000 miles...Don't buy into this!! The Hyundai Corp finally agreed to rebuild the heads and it worked for several months, then the oil consumption started again. I sent another nasty letter to the Corp., and this time they agreed to replace the engine. I have not had any other problems with this car, except that the fuel guage was defective and had to be replaced several times.
It is a nice car otherwise
#871 of 1938 Good for you!
Feb 23, 2005 (11:57 am)
Glad to see you stuck to your guns and didn't just take the line. It's hard to believe, but Ford used to tell people back in the late 70's that anything better than 500 miles to a quart was acceptable. I never bought that as I've never owned a car that burned more than half a quart between changes. Needless to say, I don't buy Fords.