Last post on May 10, 2013 at 9:18 AM
You are in the Hyundai Santa Fe
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Hyundai Santa Fe, SUV
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#1567 of 1931 Loss Of Drive and Thumping in the rear axel
Mar 13, 2007 (3:20 am)
I'm from England but I am dissapointed to report that the customer service over here sucks just as much. I have a 2001 Santa Fe 2.7AWD with 68,000 miles on the clock. Driving to work I went to pull out, the car started to move and then lost all drive to the wheels as if it had popped out of gear. Taking the car to a gear box specialist they have now told me that both the transfer case and gear box need replacing to fix the problem (mainly because the actually broken part between the two is not sold separately by Hyundai). To supply and fit these parts will cost £5300 and this is POUNDS so I don't know what that works out at in Dollars. I turned green when I was told, the whole car is only worth about £6000. Oh, and over here we don't get the 10-year drive train warranty.
I've contacted Hyundai Customer Services and they are refusing to help out at all. So, I am faced with the decision of having to pay the money, which would probably take 3 years to pay for, or scrap the car and lose my money that way and have to by something cheap instead. This is a ridiculous situation. How can a six year old car with 68000 miles on it possible need a repair that is nearly the same as the entire value of the car.
Hyundai, you need to sort yourselves out. I will never be buying another Hyundai ever again.
Oh, by the way, this problem all started out with that thumping in the axels when engaging reverse and I was told it was nothing - you have been warned!
#1568 of 1931 Re: Thermostat in Celsius [vegito1971]
Mar 13, 2007 (7:55 am)
That worked! Thank you so much. I was beginning to be very annoyed by the celsius!! I really appreciate your help!! Thanks again!
#1569 of 1931 Re: Shaking on acceleration over 45 mph [vjhibbs]
Mar 16, 2007 (10:18 am)
I would think a driveshaft is covered by warranty too. The fact is, I am just going by what the dealer at Annapolis Hyundai in Maryland told me. Either these mechanics are crooks are they are just stupid. I'm figuring the second one. After I was told that it would cost $1100, I decided to get a 2nd opinion. This other dealer told me it was a front right axel, and IS covered by warranty. They fixed it the next day. That was a couple of days ago. It's running like a champ. All it cost me was a rental car for 2 days. $83 compared to $1100, and the vehicle is FIXED.
Mar 16, 2007 (12:42 pm)
Is it common for a car to drip fluid, like maybe condensation? A clear liquid drips from my new Santa Fe, leaving a puddle about a foot in diameter. The car runs fine and no indicator lights have come on to suggest a problem. Not sure if this is normal or if I need to have the dealer look at it.
#1571 of 1931 Re: fluid under car [rangersrock]
Mar 16, 2007 (2:26 pm)
That seems to be normal. I found the same issue two days ago at around 69 degrees in new york that day. I did not put the ac on so I was wondering what it was. Called the dealer and the first thing they asked was did I have the climate control on auto. I said yes. Ah Ha, the system is designed to regulate the temperature to what you set it to. Putting on the ac if needed to keep it at that temp without notifying you via the ac indicator. Sounded plausible to me for now. We will see....
#1572 of 1931 Re: fluid under car [pelican19]
Mar 16, 2007 (4:55 pm)
Thanks for the input. I was hoping you would respond. The temps have been higher here (Texas) so I bet that is it.
#1573 of 1931 Re: fluid under car [rangersrock]
Mar 16, 2007 (5:19 pm)
No problem. I wish it was in the sixties right now. We are getting hit real hard by an ice storm. It has been coming down since early this morning. Put the Entourage in the garage and took out the Santa. Boy do I love the AWD.
#1574 of 1931 Re: noise when backing up [pelican19]
Mar 16, 2007 (9:57 pm)
actually it's a 2.7 FWD Santa Fe.
#1575 of 1931 Re: noise when backing up [axis_roll]
Mar 16, 2007 (11:06 pm)
Ok. Thats where I got lost. In your original post you said you heard a noise from the rear axle. Thats why I thought you had AWD/4WD. Your truck is FWD, you dont have a rear axle. Any noise back there is not good. It may be the bearrings in the wheel hub assembly. Hyundai uses the same components. A spindle is used in place of a rear axle for FWD. Look at this image of the rear suspension to get an idea of whats back there. Hope it helps.
See more Car Pictures at CarSpace.com
#1576 of 1931 Re: noise when backing up [pelican19]
Mar 17, 2007 (9:49 am)
We had a thumping when backing up.. it turned out to be the rear disc brakes..