Last post on Oct 31, 2011 at 2:14 PM
You are in the Ford Explorer
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Ford Explorer, Mercury Mountaineer, SUV
#471 of 3348 2002 Mountaineer
Oct 30, 2001 (6:06 pm)
I just picked up my 2002 Mountaineer yesterday. Silver Frost, AWD, convenience group, luxury group, V8, moonroof, side curtain airbags. I factory ordered it on Sept 7. Very nice SUV. I got a "great" deal . . .
I had a 1998 Explorer XLT 4WD that I bought new in August 1998. It was a decent truck but I did have some problems with it, including an ongoing musty smell in the HVAC system. Over the three years I had the Explorer, four different dealers tried to elminate the smell. They succeeded, but only temporarily--the smell would return in a month or two. After 10 of these repair attempts, in July, I decided to try the Dispute Settlement Board (DSB) which Ford since my 3 year warranty was close to expiring. I collected the service paperwork and sent in the DSB application. Before my application even made it to the DSB, Ford decided to give me a replacement vehicle! I had to choose a new Ford/Lincoln/Mercury car/truck, and they gave me a credit equal to the MSRP of my 1998 Explorer (about $32,500). I needed only pay the difference between the MSRPs of my new vehicle and my Explorer, plus a nominal mileage charge of $900 (lemon law rule). I have to say that Ford did right by me! I chose the 2002 Mountaineer over the 2002 Explorer Eddie Bauer or Limited since I liked the style and features of the Mountaineer better. My net cost to upgrade, about $3900. They even let me finance the $5500 I still owed on my Explorer, along with the $3900, at 0% with Ford Credit.
The ride of the Mountaineer is an order of magnitude better than my old Explorer. Yes, I'm a satisfied consumer. My advice is to keep all service paperwork. If you have a problem that can't be solved, submit it to the DSB before your 3 year/36K warranty expires.
#472 of 3348 Eddie Bauer Floor Mats
Oct 31, 2001 (8:59 pm)
The floor mats that were in my Eddie Bauer 2WD Explorer were still in the packaging. However, the sticker on the packaging says XLT.
I thought the Eddie Bauer had more plush floor mats than the XLT. I read someplace (can't remember where) that the Eddie Bauer had 18oz. floor mats, and the XLT has 12oz. That would make sense to me because the XLT floor mats really don't look very good and they don't seem to match the richness of the Eddie Bauer and Leather Seats.
However, my dealer says that there is no difference and that there is only one set of mats for all lines of the Explorer and the fact that it says XLT means nothing.
I need to go to another dealer and browse the lot and peek inside another Eddie Bauer to prove myself, however, I was hoping that someone out there may be able to confirm my suspicion that there are actually different mats for the Eddie Bauer and that the Dealer simply made a mistake.
Nov 01, 2001 (5:46 am)
Sounds like the dealer is giving you a line. My brother has an Eddie B Explorer and his mats say Eddie Bauer. Sounds like somebody did the switcheroo on you.
Nov 01, 2001 (4:47 pm)
I took delivery of my EB Explorer about 2 weeks ago. Same thing. Floor mat packaging labeled XLT. I had looked at several 2002's before I ordered mine & I can't recall any other EB specific floor mats in those vehicles. I agree that they look cheap.
#475 of 3348 rrbhokies - Floor Mats
Nov 02, 2001 (6:15 am)
I agree the mats look cheap and Mercury did not provide any mats for the 3rd seat in my Mountaineer. As a result I ordered a set of custom mats made by 'Catch All.' These included 2 fronts, second seat, third seat and cargo mat. They match the factory color, have attachments to hold them in place, and 'edges' to keep dirt on the mat. The second and third seat cover the 'middle' of the floor as well. I am very happy with them and they clean very easily. If anyone wants the part numbers of the Catch All's I'll post. Cost is $290 for the complete set. Not cheap, but in my opinion, the factory mats were limited and I wanted full mats for the second, third and cargo area.
#477 of 3348 Floor Mats - mwmcdonald1
Nov 02, 2001 (1:20 pm)
I purchased the catch all's at www.macromotive.com, although there are probably many sites that sell them. I called nifty products for the correct part numbers specific to the Mountaineer. Macromotive did not know the Mountaineer part numbers. The fit is very good and they are much larger than the standard mats. I was originally searching for a cargo area mat and found the complete set. Overall I am very happy with them, even if they are a little costly.
#478 of 3348 DRIVE TRAIN WHINE
Nov 02, 2001 (8:44 pm)
Have noticed a few posts re. drive train whine in the 2002 AWD Mountaineer. I purchased mine 2000 mi. ago and am very happy with the vehicle expcept the incessant whine and vibration in the drive train over 40 mph. It seems to be present both with acceleration and deceleration (perhaps a bit more) and is associated with a slight floor vibration. I took it to the dealer and drove a couple of other Mountaineers and confirmed that the same problem was present. The service manager stated that it was in fact abnormal but didn't know what to do about it. He contacted Ford/ Mercury and they did not have any service bulletins re. this problem either. He suggested that I wait until Ford has enough feedback on this potential problem and they will then put their engineers to work on a possible solution.
My request to all 2002 4WD Mountaineer owners is to contact their dealer and/or Mercury/Ford ASAP with their complaint re. this problem so a recall program can be initiated.
Any other suggestions???
Nov 05, 2001 (8:17 am)
I heard that Ford was going to offer 17 inch tires/wheels on the Explorer later in the year. Does anybody know when that might be?
Nov 05, 2001 (3:22 pm)
What prices has everyone been getting for their 2002 Explorers?