Last post on Oct 31, 2011 at 2:14 PM
You are in the Ford Explorer
What is this discussion about?
Ford Explorer, Mercury Mountaineer, SUV
#3318 of 3348 2002 Ford Explorer a good vehicle?
Feb 28, 2009 (5:22 pm)
I am thinking about buying a 2002 Ford Explorer. It has 71,000 miles, and asking price is $5,000. It is a private party in Chicagoland area. I took a quick look and it seems nice, but I don't know anything abouth the Explorer. I have been a Ford man my whole life, but only Taurus since 1993, and a couple of Lincoln Town Cars before that. Any and all input is apreciated. Thanks.
#3319 of 3348 Re: crack in rear liftgate panel [florida8]
Oct 22, 2009 (8:09 am)
If anyone else has this problem PLEASE call the Ford Motot Company and complain. I woke up this morning to the same crack in my 2003 Mountaineer. I called the Ford Motor Company and made a complaint. They informed me there was no recall as of yet because no one is calling them to let them know what is going on. Just calling your local dealership is not good enough.
#3320 of 3348 Re: crack in rear liftgate panel [mercurymom]
Oct 26, 2009 (5:13 pm)
I already reported it to Ford and NTSB to no avail THey have known about this problem since 2003 esp with their Ford Explorers. They are not willing to cover this
#3322 of 3348 Re: 2003 crack in Liftgate [florida8]
Jan 19, 2010 (11:57 pm)
The part is about about $120 on most sites, and repairs start around $300. (yes, almost $200 in labor charges). Therefore, looks like the upped your price $65 so they could "give" you a 20% discount. So, not much of a deal. Most dealers accuse you of slamming the hatch, but the problem is a manufacturing defect. The panel is glued to the hatch glass. The 2 parts expand at different rates & since the plastic is thinner, it breaks. They don't have this panel on the 2006-current year Explorers, because they knew of the issue back in 2003. (7 years of this happening, but it's not a problem). The best part is calling Ford Customer Service & having one of their agents tell you that this is the 1st time they've heard of this. (really??!!!??! did ya just start there today???)
#3323 of 3348 Re: 2003 crack in Liftgate [dbear44]
May 12, 2010 (1:45 pm)
Had the same thing happen to my 2003 Eddie Bauer 4WD, 2 years ago. Went back to the dealer (Mission Ford, San Jose, CA) he agreed with me that this was some sort of part failure and he called Ford. After some discussion they Agreed to replace entire liftgate and repaint for $100.
This is not a first time for this type of issue and Ford knows it. Push your dealer to replace at minimum cost.
#3325 of 3348 cracked liftgate
Oct 28, 2010 (10:14 pm)
I purchased a new 2005 mercury mountaineer, and I tell you it is a bad investment. Liftgate cracked over the top and around the side of the emblem. Also are having so much trouble with transmission jumping into gear when place into reverse, and jerk when in drive. I have went to and called the dealership,also called their home office and got no help. All I was asked was about miles and do you have extended warranty.. I like Ford product but is afraid of the bad risk I would be taking in getting the F-150 I want to purchase.
#3326 of 3348 Cracked rear panel in 2003 Ford Explorer
Nov 12, 2010 (9:02 am)
Like many, many Explorer owners, I have that same crack that runs through the back panel under the rear window, close to the Ford decal. It developed one cold night in December of 2009, when my Explorer had only 70,000 miles. I love the vehicle otherwise, but because of the lack of satifaction I am receiving from Ford Motor Company, it will be the last Ford I ever buy.
I've tried dealing with Customer Service and the corporate office of Ford Motor Company, plus with our local Ford dealership in Owensboro, KY, which is Champion Ford. No luck from anyone on getting it repaired, though they acknowledge it's a common problem.
So, here is my next step: I am starting a Facebook page highlighting this problem. I shall post pictures of my cracked Explorer, and encourage others to join it and post their photos. If Ford still doesn't repair this flaw, I shall make a video, post it on YouTube, and hope it goes viral.
Look for me on Facebook soon. I'm thinking of calling the group Ford Explorers on Crack, or something like that. Surely, Ford will not like this negative publicity and do something to fix all Explorers with this problem.
#3327 of 3348 Re: crack in rear liftgate panel [florida8]
Jan 01, 2011 (3:38 pm)
How do you go about reporting this to Ford and/or NTSB? I want to file a complaint about the crack in my rear liftgate. I also noticed quite a few people with the same crack where I live. I would like to pass this along. Strength in numbers. This is ridiculous that Ford is not owning up to this.