- #3313 of 3322
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Re: 2003 crack in Liftgate [bryansos]
by florida8
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Feb 09, 2009 (10:38 am)
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Replying to: bryansos (Nov 02, 2008 5:26 am)
Can you tell me how you pursued this. I talked to the dealer and all they offered was a 20% discount on the $365. repair and Ford Motor is backing that up since there hasn't been a recall. Any suggestions would be apprciated
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- #3314 of 3322
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Re: '05 Transmission Problem [carostegui]
by mtnman1
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Feb 09, 2009 (5:27 pm)
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Replying to: carostegui (Feb 11, 2008 9:47 am)
I have an '04 AWD V8 and there was only a recall on the fluid for the transmission not for the transmission itself. There definitely was not one for the transmission inner parts. There was a Technical Service Bulletin for the Solenod which was replaced along with the Pan and Gasket under warranty at 13,000 miles.
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- #3315 of 3322
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Re: 2003 crack in Liftgate [florida8]
by bryansos
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Feb 10, 2009 (6:12 pm)
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Replying to: florida8 (Feb 09, 2009 9:38 am)
Hi, my dealer didn't want to fix it, I had to call Ford direct and describe my problem. Before you call Ford direct, get an estimate from your dealer, because Ford will ask for an estimate. The Ford direct # is in your manual, or just ask your dealer. There is a lot of people with the same problem. Good luck.
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- #3316 of 3322
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Re: 2003 crack in Liftgate [c2cthomas]
by 05_Mountaineer
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Feb 19, 2009 (10:40 am)
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Replying to: c2cthomas (Dec 04, 2008 10:12 am)
My 2005 is in the shop right now 1/3 of repair paid by me and 1/3 by Ford and 1/3 by dealer. Did you figure out no cost repair. if there is a huge problem like there is Ford should be taking care of this 100%. Why should we pay for a known issue?
My heater having an issue also they are fixing under same program or it alone would have cost $1200+ now heater and crack repaired for $400+ still ridiculous.
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- #3317 of 3322
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crack in rear liftgate panel
by florida8
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Feb 19, 2009 (11:17 am)
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So far I have had no luck in dealing with the dealer or with Ford. I did find out that Ford
had a service bulletin regarding this problem with the Natl Highway Safety Adminstration
but they are unwilling to take care of their "problem" if the car is out of warranty. It is outrageous of them to take this stand. I filed a report with the Natl Highway Safety Adminstration. Maybe if everyone who has this problem filed a report with them , then
they would see the enormous problem this is and issue a safety recall
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- #3318 of 3322
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2002 Ford Explorer a good vehicle?
by bigdan1
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Feb 28, 2009 (6:22 pm)
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I am thinking about buying a 2002 Ford Explorer. It has 71,000 miles, and asking price is $5,000. It is a private party in Chicagoland area. I took a quick look and it seems nice, but I don't know anything abouth the Explorer. I have been a Ford man my whole life, but only Taurus since 1993, and a couple of Lincoln Town Cars before that. Any and all input is apreciated. Thanks.
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- #3319 of 3322
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Re: crack in rear liftgate panel [florida8]
by mercurymom
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Oct 22, 2009 (9:09 am)
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Replying to: florida8 (Feb 19, 2009 10:17 am)
If anyone else has this problem PLEASE call the Ford Motot Company and complain. I woke up this morning to the same crack in my 2003 Mountaineer. I called the Ford Motor Company and made a complaint. They informed me there was no recall as of yet because no one is calling them to let them know what is going on. Just calling your local dealership is not good enough.
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- #3320 of 3322
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Re: crack in rear liftgate panel [mercurymom]
by florida8
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Oct 26, 2009 (6:13 pm)
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Replying to: mercurymom (Oct 22, 2009 8:09 am)
I already reported it to Ford and NTSB to no avail THey have known about this problem since 2003 esp with their Ford Explorers. They are not willing to cover this
defect.
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- #3322 of 3322
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Re: 2003 crack in Liftgate [florida8]
by dbear44
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Jan 20, 2010 (12:57 am)
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Replying to: florida8 (Feb 09, 2009 9:38 am)
The part is about about $120 on most sites, and repairs start around $300. (yes, almost $200 in labor charges). Therefore, looks like the upped your price $65 so they could "give" you a 20% discount. So, not much of a deal. Most dealers accuse you of slamming the hatch, but the problem is a manufacturing defect. The panel is glued to the hatch glass. The 2 parts expand at different rates & since the plastic is thinner, it breaks. They don't have this panel on the 2006-current year Explorers, because they knew of the issue back in 2003. (7 years of this happening, but it's not a problem). The best part is calling Ford Customer Service & having one of their agents tell you that this is the 1st time they've heard of this. (really??!!!??! did ya just start there today???) 
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