Last post on Oct 31, 2011 at 2:14 PM
You are in the Ford Explorer
What is this discussion about?
Ford Explorer, Mercury Mountaineer, SUV
#3310 of 3348 Re: 2003 crack in Liftgate [bryansos]
Dec 04, 2008 (10:12 am)
I would like to know more about the no fix cost. I just joined the "cracked liftgate" club with my 2004 Explorer. The crack runs vertical from top to bottom and is about 1/4 inch wide. It is located dead center of the liftgate and runs right through the Ford logo. I called the dealer last week and they said it would take a couple of days to fix and the cost would be around $550. I have seen other sites where people said that they paid to get the liftgate replaced only to have the new liftgate crack as well! So it seems to be a design and/or manufacturing defect by Ford.
Like so many others that I have read about - the crack simply appeared on a cold day. I was driving when it happened and heard a sort of crack sound from the rear and when I stopped and looked - there it was. So it's not as if someone smacked it in the parking lot or anything like that. Cold weather seems to put enough thermal stress on this part to cause it to crack like a dropped egg.
Now I have been scouting the parking lots and roads for cracked liftgates - and they are out there!! Bunches of 'em!!!
#3311 of 3348 Re: 2003 crack in Liftgate [c2cthomas]
Dec 18, 2008 (2:46 pm)
I'd just go to the dealership that you purchased it from and ask them if they would take care of it first. Fortunately in my situation I had just bought a loaded Fusion SEL from the dealership so they agreed to only charge me $100. I'm having it replaced on January 30. Hopefully you have had most of your vehicles maintenance done at that dealership and have developed some kind of relationship with a service advisor there. In my case, the dealership that I purchased my Mountaineer from went out of business. I believe the only reason Ford took care of me was that I bought a $27,000 car from them.
#3312 of 3348 Re: '05 Transmission Problem [carostegui]
Jan 26, 2009 (10:28 am)
Regarding the transmission, I have an 04 ( ) but the guy at the shop said there was no recall on file. He had to overhaul (refurbish) the whole thing for $2,500.
#3313 of 3348 Re: 2003 crack in Liftgate [bryansos]
Feb 09, 2009 (9:38 am)
Can you tell me how you pursued this. I talked to the dealer and all they offered was a 20% discount on the $365. repair and Ford Motor is backing that up since there hasn't been a recall. Any suggestions would be apprciated
#3314 of 3348 Re: '05 Transmission Problem [carostegui]
Feb 09, 2009 (4:27 pm)
I have an '04 AWD V8 and there was only a recall on the fluid for the transmission not for the transmission itself. There definitely was not one for the transmission inner parts. There was a Technical Service Bulletin for the Solenod which was replaced along with the Pan and Gasket under warranty at 13,000 miles.
#3315 of 3348 Re: 2003 crack in Liftgate [florida8]
Feb 10, 2009 (5:12 pm)
Hi, my dealer didn't want to fix it, I had to call Ford direct and describe my problem. Before you call Ford direct, get an estimate from your dealer, because Ford will ask for an estimate. The Ford direct # is in your manual, or just ask your dealer. There is a lot of people with the same problem. Good luck.
#3316 of 3348 Re: 2003 crack in Liftgate [c2cthomas]
Feb 19, 2009 (9:40 am)
My 2005 is in the shop right now 1/3 of repair paid by me and 1/3 by Ford and 1/3 by dealer. Did you figure out no cost repair. if there is a huge problem like there is Ford should be taking care of this 100%. Why should we pay for a known issue?
My heater having an issue also they are fixing under same program or it alone would have cost $1200+ now heater and crack repaired for $400+ still ridiculous.
#3317 of 3348 crack in rear liftgate panel
Feb 19, 2009 (10:17 am)
So far I have had no luck in dealing with the dealer or with Ford. I did find out that Ford
had a service bulletin regarding this problem with the Natl Highway Safety Adminstration
but they are unwilling to take care of their "problem" if the car is out of warranty. It is outrageous of them to take this stand. I filed a report with the Natl Highway Safety Adminstration. Maybe if everyone who has this problem filed a report with them , then
they would see the enormous problem this is and issue a safety recall
#3318 of 3348 2002 Ford Explorer a good vehicle?
Feb 28, 2009 (5:22 pm)
I am thinking about buying a 2002 Ford Explorer. It has 71,000 miles, and asking price is $5,000. It is a private party in Chicagoland area. I took a quick look and it seems nice, but I don't know anything abouth the Explorer. I have been a Ford man my whole life, but only Taurus since 1993, and a couple of Lincoln Town Cars before that. Any and all input is apreciated. Thanks.
#3319 of 3348 Re: crack in rear liftgate panel [florida8]
Oct 22, 2009 (8:09 am)
If anyone else has this problem PLEASE call the Ford Motot Company and complain. I woke up this morning to the same crack in my 2003 Mountaineer. I called the Ford Motor Company and made a complaint. They informed me there was no recall as of yet because no one is calling them to let them know what is going on. Just calling your local dealership is not good enough.